Item: Olo
Rating: 10
Author: Nick Fornarotto

Overall Satisfaction with Olo

Use Cases and Deployment Scope

We use Olo to manage our Online Ordering platform. It seamlessly allows guests to place and pay for online orders and automatically sends those orders to be made in a specific amount of time. It solves the issue of many guests placing orders via phone and being able to pay before arriving at the restaurant.

Pros and Cons

Pros

Very fast at receiving and orders.
Allows for easy refunds for guest transactions.
Allows us to turn on and off certain items if need be.

Cons

Menu editing is a little tedious.
Not allowing to set time limits according to the flow of the restaurant.

Most Important Features

Payment received at time of placing the order.
Sending order to POS system.
Able to have a catalogue of who and when the guest ordered.

Return on Investment

Has reduced the manpower needed when taking and receiving payment.

Alternatives Considered

Olo was chosen for us and seemed to be the best fit.

Key Insights

Do you think Olo delivers good value for the price?

Yes

Are you happy with Olo's feature set?

Yes

Did Olo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Olo go as expected?

Yes

Would you buy Olo again?

Yes

Other Software Used

DoorDash, Uber Eats, Microsoft 365

Likelihood to Recommend

Olo is well suited as a platform to manage online orders. It is great because it gives us time back to make sure the orders are properly done rather than taking the orders over the phone and having to receive payment at the restaurant. It does have its downfall when the times do not sync with the flow of the restaurant.

Using Olo

Users and Roles

6 - Management Team.

Support Headcount Required

We have our own tech support to help us with Olo needs.

Comments

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Olo - For all your online ordering needs!