ePlus Managed Services

The ePlus Managed Services is a solution designed to proactively monitor, manage, and maximize critical technologies for businesses. According to the vendor, it caters to small, medium, and large enterprises across various industries, including healthcare and financial services. This product is specifically tailored for IT professionals, technology managers, and business executives who seek efficient and innovative ways to optimize their infrastructure, cloud, security, networking, collaboration, and more.

Key Features

Managed Services for Infrastructure and Cloud: According to the vendor, this feature provides comprehensive support for the entire infrastructure, including public, hybrid, and private cloud environments. It offers proactive management to enhance IT team efficiency and innovation. The utilization of an ITIL-based framework is said to ensure greater visibility and intelligence in business decision-making. Additionally, it offers consumption-based cost models to meet cyclical business demands and limit upfront capital investments.

ePlus Lifecycle Services Support: According to the vendor, this feature leverages co-delivered architecture support for Cisco and adjacent technologies, ensuring faster mean time to resolution and minimizing IT and business disruption. The vendor claims it provides predictable costs, allowing businesses to plan for expansions or new deployments.

Enhanced Maintenance Support: According to the vendor, this feature simplifies the support experience by offering single-call support for multi-vendor environments. With U.S.-based 24x7x365 customer care, it is claimed to ensure faster time to resolution. The vendor also asserts that it provides greater visibility and enhanced operational efficiency.

Collaboration as a Service: The vendor states that this feature delivers comprehensive support for voice, video, and contact center environments, improving the overall experience for both the workforce and customers. It can be deployed on-premise or in the cloud and provides options for voice carrier services.

ePlus Service Desk: According to the vendor, this feature utilizes an ITIL-compliant framework, acting as a central point of contact for efficient troubleshooting, triaging, and resolution of IT service issues. With 24x7x365 support from U.S.-based ePlus facilities, businesses can rely on prompt assistance through phone, email, and chat support options.

Asset Management Service: According to the vendor, this feature offers a practical, programmatic approach to managing IT assets. With experienced staff, refined processes, and best-in-class tools, it establishes and maintains accurate IT inventory. The vendor claims it effectively manages CapEx/OpEx expenses and mitigates IT risk.

Managed Security Services: The vendor claims that this feature provides comprehensive managed security services with a uniquely prescriptive approach. It includes offerings like vulnerability management as-a-Service and extends the reach of security teams through SOC as a Service. It covers traditional, cloud, endpoint, and anti-virus solutions.

Carrier Expense Management: According to the vendor, this feature efficiently manages multiple carriers, contracts, and services. It delivers global contract visibility, expense management, AP integration, project management, and convenient bill pay. The vendor states it offers a fully-managed service to reduce complexity and optimize carrier expenses.