TrustRadius Insights
Users have reported that the software has been helpful for conducting secure video conferences and streaming, especially for industries …
Overview
What is OpenExchange?
OpenExchange is a solution that aims to facilitate collaboration in virtual and hybrid meetings and events, regardless of technology, complexity, location, or time of day. According to the vendor, OpenExchange caters to companies of various sizes, from small businesses to large enterprises. It is used...
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- Tech Details
What is OpenExchange?
OpenExchange is a solution that aims to facilitate collaboration in virtual and hybrid meetings and events, regardless of technology, complexity, location, or time of day. According to the vendor, OpenExchange caters to companies of various sizes, from small businesses to large enterprises. It is used by professionals in industries such as financial services, corporate communications, professional services, healthcare, and technology to effectively manage their virtual meetings and events.
Key Features
Professionally Managed Virtual and Hybrid Meetings & Events: According to the vendor, OpenExchange offers end-to-end project planning and management for virtual and hybrid meetings and events. They assist with technology selection and configuration, handle registration coordination and attendee check-in, and provide continuous monitoring and real-time issue resolution.
Enhanced Participant Experience: OpenExchange allows participants to join meetings and events without software installation. The vendor states that they provide personalized agendas, audio and video support, unique meeting links, and branded customized microsites.
Webcast / Livestreamed Events: According to the vendor, OpenExchange's global team ensures engaging webcasts and livestreams with no installation required for participants. They offer broadcast quality production, custom screen layouts, multiple video feeds, presenter and moderator tools, and additional features like speaker bios and high-definition video resolution.
Interactive Meetings: OpenExchange allows participants to use their preferred video conference platform and excels at managing complex multi-track simultaneous meetings. The vendor states that they provide video ambassadors, real-time attendance view, meeting lobby and breakout rooms, and individualized settings for corporate communications security protocols.
Data and Analytics: According to the vendor, OpenExchange offers comprehensive analytics to understand audience involvement. They track livestream engagement, provide embeddable surveys and polls, track live attendance, and offer API access for integration with other systems.
Technology and Integration: OpenExchange's cloud-based meeting and event management applications support full integration via API with third-party and in-house systems. The vendor provides a participant portal, presenter tools, a real-time status dashboard, and API access to analytics and downloadable reports.
OpenExchange Competitors
OpenExchange Availability
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have reported that the software has been helpful for conducting secure video conferences and streaming, especially for industries that require privacy and confidentiality. The application is praised for its ease of access, allowing for video conferences and meetings with remote participants. Customers appreciate the ability to communicate with stakeholders easily and quickly while minimizing costs. Reviewers have mentioned that the software solves the problem of communication breakdowns in conference calls. Open Exchange is considered a cost-efficient platform for running video conferences, offering an intuitive and straightforward user experience. Additionally, some users have found value in browsing the software's collections libraries, which contain a wide variety of multimedia assets for investment-related purposes. The software has also been useful for currency conversion calculations, providing an easy and fast solution on the go. Overall, the software is used as a platform for all parties to communicate with each other in one setting, while also offering additional features that enhance productivity and efficiency. Customers have found the software's documentation to be easy to implement, further adding to its appeal.
Convenient and Easy to Use: Several users have found the Open Exchange virtual meeting tool to be very convenient and easy to use. They appreciate the user-friendly interface and intuitive navigation, making it simple for them to create video conferences with colleagues, create groups, and receive files from other users.
Cost-Saving Solution: Many reviewers highlight the cost-saving aspect of using Open Exchange as their preferred platform. They state that by utilizing this tool, their businesses have saved thousands of dollars. This makes Open Exchange an attractive option for organizations looking to reduce expenses while still maintaining efficient communication.
Secure and Streamlined Connectivity: Users value the secure virtual meetings and video streaming provided by Open Exchange. In particular, those in financial companies appreciate the confidentiality offered by this platform. Additionally, they commend its streamlined connectivity and useful tools, considering it a must-have for any workspace. The ability to reduce operating expenses such as travel, office setup, and document storage further adds to its appeal as an effective solution for secure communication between various stakeholders.
Confusing User Interface: Some users have found the user interface of the software to be initially confusing. While they were able to grasp it over time, this initial confusion may pose a challenge for new users.
Occasional Connection Problems: A few reviewers have experienced occasional problems with the connection during video conferences. These issues are attributed to the presence of bugs in the software and can potentially impact the quality of the conference experience.
Lack of Competitiveness in UI and Performance: One reviewer mentioned that the user interface of Open Exchange is not as good as its competitors. They also highlighted the need for better bandwidth management and reduced lag during larger meetings, indicating room for improvement in terms of UI design and performance optimization.