OpenText Hightail Reviews and Ratings

Rating: 9.3 out of 10

Score

9.3 out of 10

Community insights

TrustRadius Insights for OpenText Hightail are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Simple File Sending Process: Users have found the desktop application offered by Hightail to be incredibly user-friendly, allowing them to send files quickly and efficiently. Many reviewers have praised the convenience of having the app right in the dock on a Mac, eliminating the need to log into an account via a browser. This feature has been especially appreciated by those who frequently send files to clients, as it saves them time and effort.

Efficient Downloading with Zip Folders: The option to compress large files into zip folders has received positive feedback from multiple users. They appreciate that this feature not only makes the downloading process faster for their clients but also prevents any issues related to large file sizes or multiple files taking a long time to download. Overall, reviewers find this functionality helpful in ensuring smooth file transfers.

Robust Security Features: Numerous security options provided by Hightail have garnered praise from customers. Reviewers have mentioned being able to password protect downloads, which ensures that only authorized individuals can access the files. Additionally, setting expiration dates on downloads has been viewed as a helpful feature for maintaining control over sensitive information. The identity verification feature offered by Hightail has also been commended for its ability to prevent unauthorized access and discourage forwarding and downloading by unintended recipients.

Reviews

8 Reviews

Send more, collaborate more, be more successful with OpenText Hightail

Rating: 9 out of 10

Incentivized

February 23, 2022

Use Cases and Deployment Scope

The sending and revision of files, as well as their feedback, are one of the exceptional characteristics that OpenText Hightail has and the one that has been most useful for managing multiple projects and campaigns. Since the immediate sending and management, there is a task that not only facilitates the monitoring and development of projects but also their effectiveness. Added to this, it gives multiple managements in multiple areas, in content, documentation, and above all in communication.

Pros

Management of content, communication, spaces, and projects in general.
Control of processes, tasks and activities between the different members of teams.
Collaborative work through different media and channels.

Cons

There is no great possibility to adapt the software.
A fairly slow learning curve.

Likelihood to Recommend

-It is useful for carrying out projects and campaigns that use an interdisciplinary team and in which multiple documents have to be worked on, since sending them ends up being pleasant and comfortable for all the people involved.

-When it is necessary to have real control and monitoring of the activities of an entire team, it facilitates visualization and coordination.

-Intuitive and easy to use for the simplest functionalities such as sending files and material.

-Due to its price, it is possible that if you do not use all the tools contained in the software, it might seem a bit expensive.

Verified User

Representative (10,001+ employees)

Vetted Review

1 year of experience

When the file is too large...Just "hightail it"

Rating: 10 out of 10

Incentivized

July 4, 2019

Use Cases and Deployment Scope

As a part of marcom we use HighTail to transfer large files that we cannot send via our current email client.

Pros

It’s great for sending large-sized art files for print
It’s secure and files can be easily tracked
I like that it tells you how long it will take for the desired file to upload

Cons

Shared links expire too quickly
There is limited space for messaging
Recipients are sometimes confused about how to download files

Likelihood to Recommend

Hightail is ideal when sending large art files for print. It eliminates the need for compressing and or zipping files. Files can be easily uploaded from multiple locations, and file type and size are never an issue when sending.

Saryia Green

Marketing Coordinator in Marketing at 3SI Security Systems (201-500 employees)

Vetted Review

1 year of experience

View profile

Good for file sharing, still evaluating collaborative use

Rating: 10 out of 10

Incentivized

March 29, 2019

Use Cases and Deployment Scope

We use Hightail to email large files both within our organization and to people outside the company. We work with many outside vendors and need to share graphics files, which are large. We also use Hightail to send training videos and similar information to our customers. We used to send a lot of information via CDs or USBs but that was inefficient and time-consuming. In addition, many of our customers no longer accept USBs because of the possibility of malware or viruses. Many different departments use the system including Marketing, Technical Support, Engineering, and Customer Service.

Pros

Easy to use for those uploading files.
Easy to upload multiple files.
Cost effective and works flawlessly.

Cons

Some of our recipients are not very tech-savvy and can get confused with how to download a file. There is some room for improvement by making it clearer where the user should click to download the file.

Likelihood to Recommend

With the one small caveat regarding making downloading easier, I think the system is very effective and would recommend it to any colleagues. If working in an industry where many of the recipients are not tech savvy, you may want to look at a different option. But if someone is receiving email, I think it is a fair assumption that they'll figure out what to do. There are basically just two places to click and common sense should tell the user that if they click the first place and it doesn't work, then they should try clicking the other place.

Lisa Moughan

Global Marketing / Corporate Communication Manager in Marketing at 3SI Security Systems (201-500 employees)

Vetted Review

4 years of experience

View profile

OpenText Hightail: It's Pretty Good

Rating: 8 out of 10

Incentivized

January 18, 2019

Use Cases and Deployment Scope

We generally use OpenText Hightail in order to streamline storage, delivery, organization, and data management of our video performances for our nonprofit's youth showcases. It has been primarily used by our Executive Director and Office Manager in order to have a safe place for the videos but is also used by video editors for uploading.

Pros

Storage: OpenText Hightail has a large amount of storage and can handle videos.
Organization: It's easy to shuffle and organize data to make sense for you.

Cons

It was difficult to share videos, sometimes insisting that the user make a password and become a member before viewing.
The links can expire quickly and instead of resetting, you just have to make a new one.
The last iteration of OpenText Hightail before they merged with OpenText was kind of clumsy looking.

Likelihood to Recommend

OpenText Hightail is well suited to store large files and have them easily accessed by different members of your organization that have their own login information. It's less appropriate for hosting direct links to share videos or data to constituents that are not direct staff or don't have their own login information.

Sarah Bandy

Executive Director in Marketing at Youth Empowerment through Arts and Humanities (1-10 employees)

Vetted Review

4 years of experience

View profile

I love Hightail for what it does, and I look forward to looking at the features I haven't even used yet!

Rating: 10 out of 10

Incentivized

January 17, 2019

Use Cases and Deployment Scope

I use Hightail mainly for its large file transfer capabilities. I started using it way back when it was called YouSendIt. Today there are numerous options for this type of service, however my familiarity with Hightail and its feature set allows me to be very quick and efficient with its use. Large files transfers are important in my businesses and I love the capabilities that Hightail offers. I never really liked using ftp servers and the like. It just always seemed like a cumbersome option and I found that often something would go wrong. Hightail (or YouSendIt, back when I first started using it) was the first option that I found that made sending large files and attachments simple and intuitive.

Pros

The desktop application that Hightail offers makes sending files super simple. There's no need to log into an account via browser. The app sits right in your dock (on a Mac) and you can be sending out files to your clients in a matter of seconds.
The option to compress large files into zip folders further makes downloading the files on the receiving end much quicker as well. I don't have to worry that an incredibly large file or multiple files will take a long time to download for my client.
Numerous security options are offered for the files that you send. You can password protect the download so that only those who have the password can download it. You can also set an expiration date on the download. Also, Hightail offers identity verification so you can make sure that only your intended recipient can download your files and that the link cannot be forwarded and downloaded by others.

Cons

One area I always found a little confusing was using the Hightail website to download the latest version of their software. It's a pet peeve thing, but I like when everything is perfectly clear. For some reason, finding the link to update the desktop app is always annoying. There's no intuitive "update the desktop app HERE" link. It's a small logo somewhere on a pop-up that you have to find. Not something that hurts the software side, but still annoying to me.
There are many other features that Hightail offers that I don't even use. Cloud file storage & sharing is one of them. I currently use Dropbox. When Hightail rolled out their cloud file storage feature, I was excited, as it came along with my current plan that I was already paying for. But I found it to not be such a smooth interface. Again, I like when things just work and this didn't seem to "just work" for me. It was too many steps. Admittedly, that was a while ago and I should probably go back and look at it again. Maybe it's safe to assume that the bugs have been worked out and it's a lot smoother. In fact, I'm going to add that to my to-do list!
I wish Hightail would do more customer engagement. I know there are other collaborative features that Hightail offers and I'm not even sure what they are. I don't always have time to go and fish around to see what other things I can do. If Hightail put themselves in front of me a little more I might make more and better use of their systems.

Likelihood to Recommend

Hightail is my go-to source when I need to send large files that would never fit as regular attachments. That being said, sometimes there are files that would perfectly fit as attachments but I want the security that Hightail provides when sending sensitive or private material. It's very comforting knowing that the content I'm sending is only being received and viewed by the intended parties. It's also comforting for my clients when it's THEIR content that I'm sending for review.

Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician

Founder/CEO in Manufacturing at Gig Gear LLC (1-10 employees)

Vetted Review

6 years of experience

View profile

Hightail is fast and easy!

Rating: 10 out of 10

Incentivized

December 4, 2018

Use Cases and Deployment Scope

We use Hightail as a whole operation to transfer large files internally and to our clients.

Pros

Files are uploaded quite quickly
Gives you the opportunity to password protect and receive a download receipt
Files download quickly

Cons

Storing email addresses better for automatic population
Brighter interface
Branded email messages

Likelihood to Recommend

It's well suited to sending large files to clients or parties outside of the organization.

Rachel McIntyre

Account Director in Marketing at Old Town Media - OTM (11-50 employees)

Vetted Review

1 year of experience

View profile

Lightweight, Easy-to-use Tool to send Large Files via Email

Rating: 9 out of 10

Incentivized

November 16, 2018

Use Cases and Deployment Scope

Our agency often sends large files to prospects and clients that are too large to attach to emails. While we leverage DropBox for collecting and sharing many files, Hightail is useful when we need to send over a single, large document and we need to be able to track when the email is received and when the document is downloaded. This is especially useful for proposals, statements of work, etc.

Pros

Easily send a large PDF to a contact
Track when the email is received and when the document is download, even if more than one person downloads it
Website is fast and it doesn't take long to upload and send files

Cons

It would be nice to track who is downloading, not just unknown.
Files often expire within a few days, it would be nice if they lasted longer. We sometimes have to resend if the client didn't click right away.

Likelihood to Recommend

HighTail is an easy solution for sending large files and not requiring the contact to have an account in order to download the file. It offers one-click downloading of the files which makes it really easy on the contact. If you are just looking to send files and track their whereabouts, this is a great solution.

Verified User

Director in Marketing (11-50 employees)

Vetted Review

6 years of experience

Hightail does what it's supposed to do!

Rating: 9 out of 10

Incentivized

October 30, 2017

Use Cases and Deployment Scope

Our company handles lots of construction drawings, and are usually huge files. Hightail helps us transfer these large files back and forth among general contractors and vendors.

Pros

Easy to use
Fairly quick sending large files
Logs that help us keep track of what went where, and when

Cons

Sometimes, Hightail emails get lost in recipient's spam

Likelihood to Recommend

Hightail is great for sending large files electronically. That's all there is to it!

Bryan Welborn

Project IT Specialist in Professional Services at Construction Services Group (11-50 employees)

Vetted Review

1 year of experience

View profile

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I love Hightail for what it does, and I look forward to looking at the features I haven't even used yet!

Rating: 10 out of 10

Incentivized

January 17, 2019

Use Cases and Deployment Scope

Pros

The desktop application that Hightail offers makes sending files super simple. There's no need to log into an account via browser. The app sits right in your dock (on a Mac) and you can be sending out files to your clients in a matter of seconds.
The option to compress large files into zip folders further makes downloading the files on the receiving end much quicker as well. I don't have to worry that an incredibly large file or multiple files will take a long time to download for my client.
Numerous security options are offered for the files that you send. You can password protect the download so that only those who have the password can download it. You can also set an expiration date on the download. Also, Hightail offers identity verification so you can make sure that only your intended recipient can download your files and that the link cannot be forwarded and downloaded by others.

Cons

One area I always found a little confusing was using the Hightail website to download the latest version of their software. It's a pet peeve thing, but I like when everything is perfectly clear. For some reason, finding the link to update the desktop app is always annoying. There's no intuitive "update the desktop app HERE" link. It's a small logo somewhere on a pop-up that you have to find. Not something that hurts the software side, but still annoying to me.
There are many other features that Hightail offers that I don't even use. Cloud file storage & sharing is one of them. I currently use Dropbox. When Hightail rolled out their cloud file storage feature, I was excited, as it came along with my current plan that I was already paying for. But I found it to not be such a smooth interface. Again, I like when things just work and this didn't seem to "just work" for me. It was too many steps. Admittedly, that was a while ago and I should probably go back and look at it again. Maybe it's safe to assume that the bugs have been worked out and it's a lot smoother. In fact, I'm going to add that to my to-do list!
I wish Hightail would do more customer engagement. I know there are other collaborative features that Hightail offers and I'm not even sure what they are. I don't always have time to go and fish around to see what other things I can do. If Hightail put themselves in front of me a little more I might make more and better use of their systems.

Likelihood to Recommend

Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician

Founder/CEO in Manufacturing at Gig Gear LLC (1-10 employees)

Vetted Review

6 years of experience

View profile