Good for file sharing, still evaluating collaborative use
March 29, 2019

Good for file sharing, still evaluating collaborative use

Lisa Moughan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OpenText Hightail

We use Hightail to email large files both within our organization and to people outside the company. We work with many outside vendors and need to share graphics files, which are large. We also use Hightail to send training videos and similar information to our customers. We used to send a lot of information via CDs or USBs but that was inefficient and time-consuming. In addition, many of our customers no longer accept USBs because of the possibility of malware or viruses. Many different departments use the system including Marketing, Technical Support, Engineering, and Customer Service.
  • Easy to use for those uploading files.
  • Easy to upload multiple files.
  • Cost effective and works flawlessly.
  • Some of our recipients are not very tech-savvy and can get confused with how to download a file. There is some room for improvement by making it clearer where the user should click to download the file.
  • For file sharing, Hightail is super cost-efficient and effective.
  • We are just starting to use the document sharing for review and revision. It seems to be working smoothly but will need more time to be sure. We are using it in a small group of tech-savvy folks, so it has been good, but the test will come when we roll out to others who may struggle.
We looked at Dropbox because it's very well known in the industry and widely used. We didn't use it for a couple of reasons. First, our server security presented too many challenges and our IT director nixed the idea. Secondly, a lot of people used DropBox for personal use and we thought it could be confusing to have to navigate between the two choices. Hightail offers a single sign-in that can be shared amongst users so there is never a conflict between personal and professional use.
With the one small caveat regarding making downloading easier, I think the system is very effective and would recommend it to any colleagues. If working in an industry where many of the recipients are not tech savvy, you may want to look at a different option. But if someone is receiving email, I think it is a fair assumption that they'll figure out what to do. There are basically just two places to click and common sense should tell the user that if they click the first place and it doesn't work, then they should try clicking the other place.