Paligo Reviews and Ratings

Rating: 9.2 out of 10

Score

9.2 out of 10

Community insights

TrustRadius Insights for Paligo are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Content Reuse Capabilities: Users have praised the platform for its robust content reuse capabilities, enabling them to efficiently repurpose and recycle content across multiple projects, saving time and effort in the process. For instance, users can easily leverage existing content to create new materials without starting from scratch.

User-Friendly Interface: Reviewers laud the platform's user-friendly interface, noting how it simplifies tasks such as filtering and managing taxonomies, resulting in a smoother workflow and improved productivity. The intuitive design allows users to navigate seamlessly through different functions and features.

Excellent Customer Support: Customers highly appreciate the excellent customer support offered by the platform, emphasizing that responsive assistance is consistently provided for various content-related needs, contributing significantly to their overall satisfaction. Whether troubleshooting technical issues or seeking guidance on optimizing content strategies, users value the prompt and knowledgeable support team's help.

Reviews

31 Reviews

Single sourcing should also be fun!

Rating: 9 out of 10

Incentivized

September 26, 2023

Use Cases and Deployment Scope

We use Paligo mainly for making instructions for use at the moment. Translation administration included.

Pros

GUI
Filtering
Taxonomies
Image handling

Cons

Want have a more hard version handling; workflow via a baseline
Possibility to export and save all preferences made for PDF rendering

Likelihood to Recommend

To start making user manuals from day 1; so many good built-in functions support you to start produce very early, even if you are used to other CMS:es or are a "beginner" using structured writing / topic based writing.

<ul><li>Making PDFs is next to ideal</li><li>Support for managing translations is highly developed and makes it relatively easy, even for the uninitiatedRe-use any item

</li><li>Object reuse is made with simplicity</li></ul>

Jan Bohman

Senior Technical Writer in Research & Development at Devyser (51-200 employees)

Vetted Review

3 years of experience

View profile

Paligo does what it says it can do and more.

Rating: 10 out of 10

Incentivized

September 25, 2023

Use Cases and Deployment Scope

Content management to develop, and publish regulatory compliance documentation. Addresses the turn-around time needed to publish documentation to provide to the customers. Needed the ability to reuse content, a method to organize content, and an easy method to have content reviewed.

Pros

Ability to re-use content.
Ability to filter content to specific needs.
Ability to tag content using variables.

Cons

Better table functionality.
Move variable table buttons to prevent scrolling to add new variables.
Ability to locate profiles when a change is needed.

Likelihood to Recommend

Paligo meets our needs for managing, developing, and publishing content. I do not find any less appropriate use.

Robert Pruden

Senior Content Manager at Everline Compliance (51-200 employees)

Vetted Review

1 year of experience

View profile

Hard time choosing? Go with Paligo

Rating: 8 out of 10

Incentivized

September 18, 2023

Use Cases and Deployment Scope

As a software company that creates software for all kinds of businesses, we want our documentation to be easily available to customers. This documentation consists of product-related content; how to use and set up TOPdesk. We use Paligo to manage the content of this documentation and to publish it to a help center.

Pros

Good editor
Great support
Easy to manage the application
No performance issues
Good templates to quickly make your content publishable

Cons

Our HTML5 publication needed some accessibility improvements
More options to grant specific permissions to users
Would like a way to easily create a translation file with only the changed topics

Likelihood to Recommend

I would recommend Paligo as a tool when asked which tool to use for content reuse purposes. However, for many colleagues, I think the effort to get an account with proper permissions and understanding the tool and structure would be a little too much. But if their use case fits well, I would definitely show Paligo.

Tim van Kester

Technical Writer in Marketing at TOPdesk (501-1000 employees)

Vetted Review

1 year of experience

Don't PaliGO anywhere else for technical documentation!

Rating: 10 out of 10

Incentivized

September 18, 2023

Use Cases and Deployment Scope

Making a gigantic manual for our software.

Pros

Filtering & Versioning.
Inbuilt Teaching of Component-based structuring.
Layout Editing.
Simple to start using, high skill ceiling/complexity if necessary.

Cons

Small ease of use improvements, e.g., colored root folders.
Multi-Topic review assignments/Topic section reviews.

Likelihood to Recommend

It is the best tech writing software I've used for learning and mastering component-based tech writing/documentation.

Verified User

Professional in Information Technology (11-50 employees)

Vetted Review

1 year of experience

Paligo is not only improving all our ways of working with technical documentation, it is also fun to work in!

Rating: 9 out of 10

Incentivized

September 1, 2023

Use Cases and Deployment Scope

Creating technical documentation for our customers has dramatically improved since we started working in Paligo. Using topics, and the possibility of reusing content, is a great advantage compared to before.

Pros

Reuse
Structure content
Intuitive interface
Great online support

Cons

Difficult to identify which text to reuse if the text is used in many places
Filter columns in a table

Likelihood to Recommend

We have recently started to work with Paligo but we can see that it will save a lot of time for us when creating technical documentation.

Ann Dahlberg

Technical Documentation Team Manager in Marketing at Piab AB (1001-5000 employees)

Vetted Review

1 year of experience

View profile

Another happy customer

Rating: 10 out of 10

Incentivized

August 31, 2023

Use Cases and Deployment Scope

We use Paligo for our technical documentation (not the rest of our website). This includes:

<ul><li>HTML output for our public website (help center)</li><li>PDF output for selected customers or internal use.</li><li>In the future, we plan to allow users to log in to the doc portal so they see only the documentation that is relevant to them.</li></ul>

Pros

Content re-use
Full flexibility in HTML (and other) output

Cons

In my opinion, the user dashboard has minor issues
In my opinion, reviewing is clumsy - reviewers need changes highlighted and view everything in preview mode only
Better documentation - In my opinion, we have to rely too much on our customer service rep

Likelihood to Recommend

It suits our needs very well - I have not considered other possible uses.

Charles Dorsett

Documentation Manager in Product Management at Rapyd (501-1000 employees)

Vetted Review

1 year of experience

Authoring Muscle without the Tech Tantrums

Rating: 10 out of 10

Incentivized

August 28, 2023

Use Cases and Deployment Scope

Our documentation department made a switch to Paligo from AuthorIt, hoping to: improve the quality of our outputs (html, pdf) streamline authoring processes simplify authoring tool maintenance unify tools and processes across company branches. All these goals have been met with Paligo. We use Paligo to create manuals (admin, end user) for our new products, plus we have selectively imported some key legacy content.

Pros

structured authoring, element attributes
layouts administration, output consistency
great support team

Cons

keyboard shortcuts/key commands: consistency of the existing ones + ability to assign custom key commands
navigation in the content manager: shortcut keys, expand/collapse all, remember position, filtering
more features for tables, e.g. table templates

Likelihood to Recommend

If what you want is common sense, streamlined authoring, you should definitely consider Paligo. Its approach is structured but not over-structured, so it is likely to appeal to a broad range of users. It is probably not targeted at overly nerdy users but these types should not be writing manuals in the first place. From a large company's point of view, Paligo is a great tool to standardize internal processes and unify documentation outputs.

Verified User

Employee in Research & Development (201-500 employees)

Vetted Review

2 years of experience

Paligo the platform and Paligo the people are the real deal

Rating: 10 out of 10

Incentivized

August 25, 2023

Use Cases and Deployment Scope

We needed to scale our efforts in documentation through content creation and process management, improve our offering to our user base, and manage translations. Paligo helped us address all these issues, and more. In terms of scope, our entire user base of approximately 5000 people will get direct access to the content we manage in Paligo. Internally we started to use Paligo through our Customer Success department, and now our product and development departments have become very familiar with this first class CCMS. Consequently, we are able to integrate content we create in Paligo into our own product, via very easy to use element attributes in Paligo. So now our user base can access our content via the internet, and our product. I have to say, our work was made very easy with the excellent, direct and proactive CS team (and more) of Paligo. This has been a very happy experience.

Pros

Content creation
Content management
Content reuse
Content versioning (this is a dream)
Content translation
Content presentation
Customer support

Cons

Paligo offers a comprehensive theme and style management editor, but you need to be a proficient user of CSS and associated to work this well.
Access rights to content for normal users could be broadened.

Likelihood to Recommend

I think Paligo should be considered a strong competitor to Zendesk's Guide. I believe this platform is a good fit for Marketing campaigns, Knowledge Management, Sales and the integration of many 3rd parties. It is not a content/product/team management tool, and so would not be a good replacement for something like Confluence and its related 3rd parties.

Verified User

Manager (5001-10,000 employees)

Vetted Review

2 years of experience

Powerful package for the patient learner.

Rating: 8 out of 10

Incentivized

May 22, 2023

Use Cases and Deployment Scope

Creation of technical documentation, including installation instructions and specifications. Paligo filtering and translation features allow us to more efficiently re-use content in many documents across various products. As a structured-authoring platform, Paligo also supports our ability to standardize document structure, style, and format. Revision times and translation costs are reduced as well.

Pros

Translation management.
Content re-use.
Single sourcing.

Cons

The user interface departs from average user expectations.
File administration features could be easier to use.

Likelihood to Recommend

Paligo is particularly well suited for developing similar document sets for multiple products or product lines. It is not a page layout application, so don't expect the same capabilities as popular applications for graphics-heavy documentation. With some up-front time developing good layouts, however, Paligo does manage to create very usable PDF output for customer-facing documents.

Verified User

Employee in Research & Development (10,001+ employees)

Vetted Review

4 years of experience

Ease of Use at your Team's Fingertips!

Rating: 9 out of 10

Incentivized

April 10, 2023

Use Cases and Deployment Scope

We use Paligo as a content creation tool for the company's Standard Operating Procedures. The main problem we were having with our previous SOP platform, was ease of use for the end user. Paligo solves that problem.

Pros

Ease of Use
Source Control
Customer Service

Cons

Reviewer should be able to see the old version of the SOP and the new version to identify changes easily.

Likelihood to Recommend

Paligo is provides ease of use to their users. Their customer service is amazing. Whenever I need something, out Account mManager is always there to help with either an answer or finding a solution.

Verified User

Supervisor in Corporate (1001-5000 employees)

Vetted Review

1 year of experience

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