Paligo Reviews and Ratings

Use Cases and Deployment Scope

We use Paligo mainly for making instructions for use at the moment. Translation administration included.

Likelihood to Recommend

To start making user manuals from day 1; so many good built-in functions support you to start produce very early, even if you are used to other CMS:es or are a "beginner" using structured writing / topic based writing.

<ul><li>Making PDFs is next to ideal</li><li>Support for managing translations is highly developed and makes it relatively easy, even for the uninitiatedRe-use any item

</li><li>Object reuse is made with simplicity</li></ul>

Use Cases and Deployment Scope

Content management to develop, and publish regulatory compliance documentation. Addresses the turn-around time needed to publish documentation to provide to the customers. Needed the ability to reuse content, a method to organize content, and an easy method to have content reviewed.

Likelihood to Recommend

Paligo meets our needs for managing, developing, and publishing content. I do not find any less appropriate use.

Use Cases and Deployment Scope

As a software company that creates software for all kinds of businesses, we want our documentation to be easily available to customers. This documentation consists of product-related content; how to use and set up TOPdesk. We use Paligo to manage the content of this documentation and to publish it to a help center.

Likelihood to Recommend

I would recommend Paligo as a tool when asked which tool to use for content reuse purposes. However, for many colleagues, I think the effort to get an account with proper permissions and understanding the tool and structure would be a little too much. But if their use case fits well, I would definitely show Paligo.

Use Cases and Deployment Scope

Making a gigantic manual for our software.

Likelihood to Recommend

It is the best tech writing software I've used for learning and mastering component-based tech writing/documentation.

Use Cases and Deployment Scope

Creating technical documentation for our customers has dramatically improved since we started working in Paligo. Using topics, and the possibility of reusing content, is a great advantage compared to before.

Likelihood to Recommend

We have recently started to work with Paligo but we can see that it will save a lot of time for us when creating technical documentation.

Use Cases and Deployment Scope

We use Paligo for our technical documentation (not the rest of our website). This includes:

<ul><li>HTML output for our public website (help center)</li><li>PDF output for selected customers or internal use.</li><li>In the future, we plan to allow users to log in to the doc portal so they see only the documentation that is relevant to them.</li></ul>

Likelihood to Recommend

It suits our needs very well - I have not considered other possible uses.

Use Cases and Deployment Scope

Our documentation department made a switch to Paligo from AuthorIt, hoping to: improve the quality of our outputs (html, pdf) streamline authoring processes simplify authoring tool maintenance unify tools and processes across company branches. All these goals have been met with Paligo. We use Paligo to create manuals (admin, end user) for our new products, plus we have selectively imported some key legacy content.

Likelihood to Recommend

If what you want is common sense, streamlined authoring, you should definitely consider Paligo. Its approach is structured but not over-structured, so it is likely to appeal to a broad range of users. It is probably not targeted at overly nerdy users but these types should not be writing manuals in the first place. From a large company's point of view, Paligo is a great tool to standardize internal processes and unify documentation outputs.

Use Cases and Deployment Scope

We needed to scale our efforts in documentation through content creation and process management, improve our offering to our user base, and manage translations. Paligo helped us address all these issues, and more. In terms of scope, our entire user base of approximately 5000 people will get direct access to the content we manage in Paligo. Internally we started to use Paligo through our Customer Success department, and now our product and development departments have become very familiar with this first class CCMS. Consequently, we are able to integrate content we create in Paligo into our own product, via very easy to use element attributes in Paligo. So now our user base can access our content via the internet, and our product. I have to say, our work was made very easy with the excellent, direct and proactive CS team (and more) of Paligo. This has been a very happy experience.

Likelihood to Recommend

I think Paligo should be considered a strong competitor to Zendesk's Guide. I believe this platform is a good fit for Marketing campaigns, Knowledge Management, Sales and the integration of many 3rd parties. It is not a content/product/team management tool, and so would not be a good replacement for something like Confluence and its related 3rd parties.

Use Cases and Deployment Scope

Creation of technical documentation, including installation instructions and specifications. Paligo filtering and translation features allow us to more efficiently re-use content in many documents across various products. As a structured-authoring platform, Paligo also supports our ability to standardize document structure, style, and format. Revision times and translation costs are reduced as well.

Likelihood to Recommend

Paligo is particularly well suited for developing similar document sets for multiple products or product lines. It is not a page layout application, so don't expect the same capabilities as popular applications for graphics-heavy documentation. With some up-front time developing good layouts, however, Paligo does manage to create very usable PDF output for customer-facing documents.

Use Cases and Deployment Scope

We use Paligo as a content creation tool for the company's Standard Operating Procedures. The main problem we were having with our previous SOP platform, was ease of use for the end user. Paligo solves that problem.

Likelihood to Recommend

Paligo is provides ease of use to their users. Their customer service is amazing. Whenever I need something, out Account mManager is always there to help with either an answer or finding a solution.