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Paligo the platform and Paligo the people are the real deal
August 25, 2023

Paligo the platform and Paligo the people are the real deal

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paligo

We needed to scale our efforts in documentation through content creation and process management, improve our offering to our user base, and manage translations. Paligo helped us address all these issues, and more. In terms of scope, our entire user base of approximately 5000 people will get direct access to the content we manage in Paligo. Internally we started to use Paligo through our Customer Success department, and now our product and development departments have become very familiar with this first class CCMS. Consequently, we are able to integrate content we create in Paligo into our own product, via very easy to use element attributes in Paligo. So now our user base can access our content via the internet, and our product. I have to say, our work was made very easy with the excellent, direct and proactive CS team (and more) of Paligo. This has been a very happy experience.
  • Content creation
  • Content management
  • Content reuse
  • Content versioning (this is a dream)
  • Content translation
  • Content presentation
  • Customer support
  • Paligo offers a comprehensive theme and style management editor, but you need to be a proficient user of CSS and associated to work this well.
  • Access rights to content for normal users could be broadened.
  • Workflow
  • Versioning
  • Translation
  • Themed display
  • We previously used two products to do the work we can manage in Paligo.
I would have given it a 9 for the learning curve. However, the support quality and breadth of user guide content, brings Paligo back to 10.
10/10 They are part of our team.

Do you think Paligo delivers good value for the price?

Yes

Are you happy with Paligo's feature set?

Yes

Did Paligo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paligo go as expected?

No

Would you buy Paligo again?

Yes

I think Paligo should be considered a strong competitor to Zendesk's Guide. I believe this platform is a good fit for Marketing campaigns, Knowledge Management, Sales and the integration of many 3rd parties. It is not a content/product/team management tool, and so would not be a good replacement for something like Confluence and its related 3rd parties.