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Hard time choosing? Go with Paligo
September 18, 2023

Hard time choosing? Go with Paligo

Tim van Kester | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paligo

As a software company that creates software for all kinds of businesses, we want our documentation to be easily available to customers. This documentation consists of product-related content; how to use and set up TOPdesk. We use Paligo to manage the content of this documentation and to publish it to a help center.
  • Good editor
  • Great support
  • Easy to manage the application
  • No performance issues
  • Good templates to quickly make your content publishable
  • Our HTML5 publication needed some accessibility improvements
  • More options to grant specific permissions to users
  • Would like a way to easily create a translation file with only the changed topics
  • Content reuse
  • Translation Management
  • HTML5 publication
  • Much less resources and time needed for application management
  • Public documentation
Although there are some small things (like shifting between publications and topics in the navigator when opening a topic), I also experienced that it was very easy to explain some colleagues how to work with Paligo. Compared to our previous tool, it is way more intuitive. And big step forward for us.
Always quick to answer, and honest.

Do you think Paligo delivers good value for the price?

Yes

Are you happy with Paligo's feature set?

Yes

Did Paligo live up to sales and marketing promises?

Yes

Did implementation of Paligo go as expected?

Yes

Would you buy Paligo again?

Yes

I would recommend Paligo as a tool when asked which tool to use for content reuse purposes. However, for many colleagues, I think the effort to get an account with proper permissions and understanding the tool and structure would be a little too much. But if their use case fits well, I would definitely show Paligo.