Paragon FleXipod

Paragon FleXipod is an electronic proof of delivery (ePOD) software that, according to the vendor, simplifies mobile data capture processes and enhances real-time visibility of all mobile activities. This solution aims to streamline delivery processes, improve customer service, and reduce costs. Paragon FleXipod is designed to cater to a wide range of professions and industries, including courier services, retail and e-commerce, field service management, healthcare and pharmaceuticals, and wholesale and distribution.

Key Features

fleXipod build and sequence: According to the vendor, drivers can add and sequence jobs in the fleXipod mobile app by scanning items and jobs to build an efficient route for the day. The routes are automatically updated in real-time on the central management console.

fleXipod track my driver: The vendor claims that customers can access a tracking portal with real-time tracking information, including a map view and the latest estimated time of arrival (ETA). Automated pre-delivery reminder notifications and day of delivery ETA updates aim to reduce inbound customer inquiries and increase first-time delivery success rates.

Enhance real-time job visibility: The software, as claimed by the vendor, provides accurate and detailed real-time data, such as time of completion, signature, photos, and associated forms, to customer service and operational management teams. Advanced search and filter options enable easy monitoring of progress throughout the day.

Improve customer service: According to the vendor, electronic processes enhance the on-site encounter and automate customer ETA communications, keeping customers informed about delivery progress. Real-time delivery tracking information is said to reduce inbound customer inquiries and increase customer confidence.

Remove delivery paperwork: The vendor states that the software eliminates the costs, inefficiencies, and risks associated with delivery paperwork. It aims to streamline mobile tasks for drivers, reducing errors and delays caused by manual processes and enhancing data accuracy.

Increase operational efficiency: The vendor claims that the software enables quicker on-site procedures and simplified internal communication between office-based staff and drivers, aiming to improve productivity. The software is said to reduce manual paperwork handling, administrative tasks, and enable faster and more efficient allocation of jobs to drivers.

On the road...: According to the vendor, the fleXipod proof of delivery application guides drivers through on-site processes, supports multi-device compatibility, and increases the chances of successful first-time delivery. It collects various data, including proof of delivery signatures, customer surveys, and risk assessments.

In the office...: The vendor states that the fleXipod central management console serves as an online portal for office-based staff to manage processes for mobile workforces and monitor progress in real-time. It offers configurable workflows and forms, overview dashboards, real-time updates, and advanced search and filter options.