Name: Pathlight: Why Pathlight
Uploaded: 2021-12-14T18:02:13.000Z
Duration: 50 s
Description: Pathlight: Why Pathlight

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Text Editors

Development

Business Intelligence (BI)

Collaboration

Desktop Publishing

Diagramming

Interactive Voice Response (IVR)

Meeting Management

Operational Analytics

Project Portfolio Management

Enterprise

Accounting

Blockchain Payments

Cryptocurrency Mining

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Archiving

Cloud Storage

Continuous Delivery

Data Fabric

Endpoint Encryption

Enterprise Backup

File Sync and Share

Firewall

Fraud Detection

IT Service Management (ITSM)

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Network Operating Systems

Network Performance Monitoring

Network Traffic Analysis (NTA)

Network Virtualization

Phishing Detection and Response

Virtual Desktop Infrastructure (VDI)

Voice Recognition

Web Application Firewalls

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Business Card Scanning

Content Management

Digital Experience Platforms (DXP)

Email Marketing

Graphics

Location Intelligence

Marketing Automation

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Sales

Operational Technology (OT) Security

Security

Auto Repair

Camp Management

HIPAA Compliance

Homeowner's Association (HOA) Management

Legal Research

Municipal

Trucking Software

Vertical-Specific

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### Performance Metrics
Users generally praise Pathlight's robust performance metrics capabilities. They appreciate the ability to track KPIs, monitor team metrics, and analyze specific metrics easily. While some users mention occasional delays in metric updates, overall, Pathlight's performance metrics feature is seen as a valuable tool for enhancing productivity and goal-setting. The platform's focus on data accuracy and visual representations of metrics is particularly well-received, aiding users in staying on top of their performance indicators effectively.

### Goal Setting and Tracking
Users consistently praise Pathlight's goal setting and tracking features based on the positive reviews provided. The platform's ability to help individuals and teams set, monitor, and achieve goals efficiently is highlighted as a significant benefit. Users appreciate the clear visualization of progress, the ease of tracking both individual and team goals, and the user-friendly interface that facilitates effective goal management. The sentiment across reviews indicates that Pathlight's goal setting and tracking capabilities are robust and contribute positively to users' productivity and performance management.

### Team and Individual Progress
Users consistently praise Pathlight's ability to track team and individual progress effectively. The platform's feature that allows for daily updates on team members' status and progress towards goals is highly valued. While some users mention minor issues like delayed KPI updates, the overall sentiment is positive regarding the visibility and customization options for monitoring performance. Users appreciate the ease of use and the comprehensive view of team and individual progress that Pathlight provides, making it a valuable tool for enhancing performance management.

### Coaching and Development
Users generally appreciate Pathlight's coaching and communication features for improving agent performance. The platform's ability to facilitate 1-on-1 coaching sessions and provide real-time metrics for performance review is well-received. While some users have noted occasional delays in metric updates, overall, Pathlight's coaching capabilities are seen as valuable for identifying areas of improvement and tracking progress. Users find the platform user-friendly and effective in documenting coaching sessions and setting goals for development. The tool's functionality in organizing coaching logs and monitoring KPIs has been particularly beneficial for users in enhancing their performance and achieving their targets.

### Performance Reviews and Feedback
Users unanimously praise Pathlight's performance reviews and feedback features. They appreciate the ease of accessing detailed performance data, the clarity provided by scorecards, and the ability to receive real-time feedback. The platform's visualization tools and acknowledgment feature are highlighted as particularly beneficial for enhancing communication and understanding between team members. Users find the comprehensive nature of the performance information presented in a professional yet easily understandable manner to be a significant improvement in their performance evaluation process. Additionally, the ability to track individual and team performance on one dashboard is seen as a valuable asset, although some users express a desire for more team-level feedback visibility. The real-time data insights and interactive communication options within Pathlight are noted as key factors in helping users identify areas for improvement and collaborate effectively with their colleagues.

### Quality Assurance and Audits
Users seem to have mixed feelings about Pathlight's quality assurance (QA) and audits functionality. While some appreciate the ease of tracking QA metrics and audits in one place, others find the QA capabilities to be limited. The tool is praised for its user-friendly interface and intuitive navigation, making it accessible even to those not well-versed in technology. However, there are concerns about the lack of certain features, such as the ability to customize the homepage to prioritize individual progress. Despite these varying opinions, Pathlight appears to play a significant role in enhancing QA processes and providing valuable insights for users to improve their performance.

### Communication and Updates
Users have varied opinions about the communication and updates features of Pathlight. While some appreciate the platform's ability to streamline data sharing and provide real-time updates on key performance indicators, others have raised concerns about lagging issues when searching for specific messages and the lack of a user-friendly interface. The acknowledgment feature is highlighted as a useful tool for tracking message recipients, but some users have reported difficulties in reaching their Account Manager for platform-related requests. Additionally, users have noted occasional errors and delays in data updates, suggesting room for improvement in ensuring timely and accurate information dissemination.

### Real-Time Data and Reporting
Users across the reviews consistently highlight the value of Pathlight's real-time data and reporting capabilities. They appreciate the ability to access live performance information, track KPIs in real-time, and receive immediate feedback. While some users have raised concerns about occasional inaccuracies and delays in data updates, the general sentiment leans towards the positive impact of real-time reporting in enhancing decision-making and performance management within the platform.

### Managerial Oversight
Users generally appreciate Pathlight's managerial oversight features. While some users find the platform's ability to provide insights on team performance beneficial, others express concerns about the platform's responsiveness to user requests and occasional technical glitches. The interactive nature of the platform between managers and employees is highlighted as a positive aspect, although challenges such as difficulty in adjusting metrics for new hires and deleting 1:1s are noted. Despite some drawbacks, Pathlight's managerial oversight capabilities seem to offer a valuable tool for enhancing communication and tracking performance.

### User Interface and Navigation
Users appreciate the simplicity and cleanliness of Pathlight's user interface, finding it easy to navigate and locate the desired features efficiently. The visualizations of various metrics and the interactive nature of the interface enhance the overall user experience. While some users have encountered occasional bugs, the prompt resolution of these issues contributes to a positive perception of Pathlight's navigation capabilities. The platform's ability to keep users updated on their performance scores further adds to its user-friendly interface. Customizability and interactivity are also highlighted as key strengths, allowing users to tailor their experience to suit their needs.

### Integration and Accessibility
While some users find Pathlight's integration with Salesforce and accessibility to data to be beneficial for monitoring performance and coaching, others express concerns about accuracy and implementation challenges. The tool seems to offer a balance between providing transparency and creating dependencies within teams. Users appreciate the visibility it offers into individual and team performance, allowing for targeted improvements and strategic planning. Despite varying opinions, Pathlight's integration and accessibility features appear to play a significant role in enhancing data-driven decision-making processes within organizations.

### Productivity and Efficiency
Users have differing opinions on Pathlight's impact on productivity and efficiency. While some find it helpful in tracking and planning to achieve specific goals, others feel it falls short in directly boosting productivity. The tool's ability to provide transparency and aid in organization is appreciated by some, yet there are suggestions for further enhancements, such as real-time tracking of metrics. Despite mixed reviews, Pathlight seems to offer a platform for users to improve their efficiency and self-service, particularly in relation to performance tracking and SLAs.

Users have made several recommendations for Pathlight based on their experiences. The most common recommendations include giving Pathlight a try as a way to consolidate communication platforms in the workplace. Users have found that it makes work easier to keep track of and helps streamline communication processes.
Additionally, users advise taking advantage of all the features of Pathlight to maximize its benefits. This includes interacting with team members, setting goals, and tracking metrics for increased efficiency and productivity.
Lastly, some users suggest ensuring a stable internet connection while using Pathlight to prevent delays experienced with certain features. This recommendation aims to ensure smooth usage and uninterrupted communication within the platform.
Overall, users find Pathlight easy to use and understand, making it a valuable tool for managing workplace communication and improving productivity. It is important to note that if Pathlight is used as a Quality Assurance Tool, it may require some time to populate reports according to one user's suggestion.

Pathlight has emerged as a reliable solution in helping remote teams improve their communication and accountability, which is a critical challenge faced by businesses today. The platform has made it easier for employees to track goals and metrics, while also improving data accuracy. It simplifies the completion of QAs and other metric records, making information more accessible with just a click. Users have reported finding specific analytics tools that are not available in CRM or Salesforce reports, which helps coaching and managing teams more effectively.

The software has been useful in creating coaching logs easily, solving the problem of manually processing data and making it visible to everyone. By measuring team performance and identifying areas that need improvement, users have found it easier to hold employees accountable. Pathlight serves as an excellent medium between the leadership team and agents, allowing easy tracking of stats, trends, and opportunities. Additionally, the platform creates transparency and clarity in performance reviews and meetings, making it easier to identify and address gaps.

Pathlight is a Realtime Performance Management (RPM) platform that by  consolidating performance data, coaching, and communication in one place, is designed to drive data-driven management at every layer of the organizational chart. Based in San Francisco, CA, the company boasts backers among investors such as Kleiner Perkins, Quiet Capital, Jeremy Stoppelman CEO of Yelp and Dylan Smith co-founder and CFO of Box.

Salesforce Spiff is a commission software that combines the familiarity of a spreadsheet with automation at scale. It is designed to streamline workflows, enable easier communication, and instill a high level of trust across all stakeholders.

Spiff

Salesforce Spiff

Oracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources.

Professional

Standard

Premium

Oracle Sales

Pathlight

Sales Performance Management

Pathlight Tips and Tricks: Communications

What Is Pathlight?

Pathlight: Why Pathlight

Hear from our employees on why they chose to work at Pathlight. 

At Pathlight, we strive to make a difference. We do not want to build something that's 10% cheaper and 10% better. If we invest our time and careers in an idea, then that idea must be big and ambitious.

Join us: https://www.pathlight.com/careers

Sales ICM

Features around incentive compensation management for sales

Sales compensation plan creation

Easy for Sales to create incentive compensation plans without IT assistance.

Complex sales crediting

Users can set up complex crediting chains to attribute credit for sales to multiple tiers of employees and/or partners.

Sales compensation process automation

Automates processes related to sales compensation, like incentive and quota plans, approvals, dispute resolution, payroll processing, etc.

Incentive auditing/regulation compliance

Internal workflow and tracking elements create an audit trail and help ensure regulatory compliance.

Sales compensation dashboards & forecasting

Analytics tools give sales ops managers and/or reps a view into sales performance in terms of sales vs. quotas, as well as earnings so far and projected payouts. May include competitive stats.

Incentive modeling

Includes a sandbox or testing environment for users to explore what-if scenarios and develop incentive compensation strategies.

Agile incentive strategy

Incentive plans are flexible; users can create and adjust compensation plans and incentive rules in order to strategically adapt to changes in sales performance/the marketplace/corporate goals.

ICM mobile visibility

Real-time reports about sales performance and compensation are accessible on mobile devices; may also allow managers to update plans and/or reps to submit questions, disputes, etc.

Sales Gamification

Features related to gamifying sales operations.

Sales contest templates

Includes pre-designed sales competitions based on common sales goals and KPIs.

Custom sales contests

System administrators and/or players can design customized sales competitions, with different challenges, types of rewards, etc., depending on company culture, goals, and KPIs.

Team competitions

Enables contests involving groups of employees playing against one another, rather than one-on-one competitions or every rep for themselves (as with a leaderboard).

Multiple competitions

Allows for multiple competitions of different types to be going on simultaneously; this kind of complexity is especially important for enterprises.

Contest flexibility

Administrators can make adjustments to competition design, duration, etc. as needed, allowing sales managers to test and modify different competitive dynamics for agile improvement. Also helps keep contests aligned with current company goals.

Sales rep view

Sales reps have their own profiles/personal view of the platform to monitor performance, progress, and goals. May include mini-games or coaching; often mobile access is important.

Mobile game functionality

Users can view results or participate in games and contests on their mobile devices.

Game notifications & updates

Managers and players receive notifications about game developments, game/quota deadlines, and updated competitive rankings.

Social competition / Game collaboration

There is a social element to the competition; the gamification software allows users to post, like, share, and comment on each others’ wins and losses, or integrates to the company’s social/collaboration channel(s). May also allow non-salespeople to get involved.

Sales game integration to Salesforce

Pulls sales performance data and details from Salesforce CRM.

Sales performance reporting

Gamification software reports on individual and team sales results in an engaging, clear, and simple way.

TV streaming

Results of competitions, along with other motivational and competitive material, can be televised. This may be a matter of digitally displaying the sales performance report (static), or may be more like a news report/continuous content feed.

Analytics and Reporting

Dashboards and scorecards for KPI monitoring and benchmarking

Personalized dashboards

Create custom dashboards and reports without the help of IT or administrators.

Color-coded scorecards

Track and analyze performances with interactive, color-coded balanced scorecards.

KPIs

Select from a library of more than 6,000 key performance indicators, and incorporate KPIs into your planning process.

Key Performance Indicator setting

Ability to set key performance indicators for measuring progress towards goals.

Benchmarking with external data

CPI, daily exchange rates, industry KPIs. with scheduled data refreshes.

Revenue Forecasting

Pipeline Analytics

Provide the ability to rapidly visualize and identify pipeline changes.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

Pathlight

Overview

What is Pathlight?