Overview
What is Pathlight?
Pathlight is a Realtime Performance Management (RPM) platform that by consolidating performance data, coaching, and communication in one place, is designed to drive data-driven management at every layer of the organizational chart. Based in San Francisco, CA, the company…
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Product Demos
What Is Pathlight?
Pathlight Tips and Tricks: Communications
Product Details
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What is Pathlight?
Pathlight Video
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Mobile Application | No |
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Reviews
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Pathlight has emerged as a reliable solution in helping remote teams improve their communication and accountability, which is a critical challenge faced by businesses today. The platform has made it easier for employees to track goals and metrics, while also improving data accuracy. It simplifies the completion of QAs and other metric records, making information more accessible with just a click. Users have reported finding specific analytics tools that are not available in CRM or Salesforce reports, which helps coaching and managing teams more effectively.
The software has been useful in creating coaching logs easily, solving the problem of manually processing data and making it visible to everyone. By measuring team performance and identifying areas that need improvement, users have found it easier to hold employees accountable. Pathlight serves as an excellent medium between the leadership team and agents, allowing easy tracking of stats, trends, and opportunities. Additionally, the platform creates transparency and clarity in performance reviews and meetings, making it easier to identify and address gaps.
Users have made several recommendations for Pathlight based on their experiences. The most common recommendations include giving Pathlight a try as a way to consolidate communication platforms in the workplace. Users have found that it makes work easier to keep track of and helps streamline communication processes. Additionally, users advise taking advantage of all the features of Pathlight to maximize its benefits. This includes interacting with team members, setting goals, and tracking metrics for increased efficiency and productivity. Lastly, some users suggest ensuring a stable internet connection while using Pathlight to prevent delays experienced with certain features. This recommendation aims to ensure smooth usage and uninterrupted communication within the platform. Overall, users find Pathlight easy to use and understand, making it a valuable tool for managing workplace communication and improving productivity. It is important to note that if Pathlight is used as a Quality Assurance Tool, it may require some time to populate reports according to one user's suggestion.