Pega Platform Reviews and Ratings

Use Cases and Deployment Scope

Pega Platform is used a a BPM tool in our organization to develop applications for various business functions including Banking, Core Finance, Mortgage (Bankruptcy, Foreclosure), Claims, Complaints, legal actions and many more. These applications are developed and managed end-to-end using Pega Platform and integrated with different SOR database and other applications for data exchange. Pega Platform is very helpful in developing and deploying the application changes in a very rapid manner. It also provides versioning support to track changes or do any backouts easily. The tool also provides reusability and scalability which is a big boost for extending the features across applications.

Likelihood to Recommend

Due to its low code nature its very easy to learn quickly and start development of applications

Use Cases and Deployment Scope

We use Pega Platform as a knowledge base management system. Pega Platform allows us to store and update process and product related information that is then used by our Operations and Client Service teams. We have created templates and a custom taxonomy within Pega Platform that helps us ensure that the information is formatted and presented consistently.

Likelihood to Recommend

Pega Platform is well suited for those looking for an intuitive content management system . The UI is easy to understand and pickup and so far the platform is responsive and works for our call center teams. It might not be best suited if you rely heavily on search function to find information.

Use Cases and Deployment Scope

We develop applications for our customer for multiple domains like Insurance, Banking, Finance, Material Management etc... We can develop end to end application using Pega Platform. Pega Platform helps to develop the application quickly and deploy to the higher environment. We can easily manage the application versioning so that set of application be used to respective application and it be easily extended and enhanced.

Likelihood to Recommend

Pega Platform has introduced the low code feature, using app studio seasonal and professional developer can develop application easily and quickly. The initial application can be build by Business analyst and product owner who has less knowledge of Pega Platform, further application can be enhanced/extended by professional developer. We can develop end to end application and promote to higher environment. Easily we can perform parallel development using branch.

Use Cases and Deployment Scope

Pega is a product that has the powerful toolset to build concrete CRM. we have switched from a complex system to Pega where we can build and automate the process that focuses our customers on all various digital channels. PEGA provides digital engagement and AI that adding key functionalities and capabilities around the process of automation.

Likelihood to Recommend

Suited for:

CRM and automated tool.

Data modeling

Use Cases and Deployment Scope

I am using in my project Pega RPA for integration purposes to interact external systems easily. There are a lot of benefits to give solutions to business problems. Pega has a lot of features which will speed up solution for rapid development, especially case management and rules are playing key roles in Pega.

Likelihood to Recommend

Telecom sector and banking sector. I had worked on these sectors and it is well suited. In these two sectors business complexity is high and changes need to done very quickly.

Use Cases and Deployment Scope

Pega RPA helps to automate the finance operations and reduce the time-consuming manual processes by customer care employees. It is very easy to monitor the RPA execution and take timely corrective action when required. It is also very good in displaying consolidated data reports to give clear insights to leadership and stakeholders.

Likelihood to Recommend

Pega [RPA] is good to address a specific business function requirement with not too many bots or automation processes. It takes time and effort to set it up. Though once done, it is very easy to configure and use. One should also run a POC to verify if this product meets the scalability requirements.

Use Cases and Deployment Scope

We use it to lay over an outdated system that our customer service agents use to support our customers as well as Pega Knowledge for articles for agents to have access to information within the system they are supporting. We only use it in CS, other departments are not using it yet.

Likelihood to Recommend

Good for customer service to use instead of DOS like black screens, but bad for trying to train customer service (no sandbox environment, at least for us) since they can’t “completely” perform a task prior to going to a live environment. The knowledge is fairly good, except you can’t search the body of an article which is weird.

Use Cases and Deployment Scope

We use Pega Platform to create a unified decision hub to centralize all marketing decisions to trigger all campaigns and channel interactions. We are also currently replacing our legacy CRM with Pega CRM. Our goal is to eliminate silos to provide a unified customer engagement platform so our business interacts with customers in a relevant and contextualized fashion.

Likelihood to Recommend

Pega may be very helpful if your company wants to move beyond just marketing automation and into integrating marketing with all internal processes. In our company we see marketing as more than just branding and advertising, but really as a way to facilitate great customer experiences. Pega works well if you share this vision. If you're only looking for a platform to run your advertising and campaigns than Pega may be too much for you.

Use Cases and Deployment Scope

Pega Platform is used for one of our client applications, which is related to banking. This platform is mostly used for creating web-based applications in an organization where companies have a process flow. The case management feature in Pega is used for problems like raising service requests in call centres, monitoring and auto resolution of those cases in a defined SLA. This also supports automated processing that does not need manual intervention.

Likelihood to Recommend

Well suited for handling customer queries via service requests (which are called cases). These cases can be viewed/ worked upon at multiple stages by multiple teams before resolutions in Pega Platform.

Use Cases and Deployment Scope

Pega RPA has been used for a few years and the response is positive, it was started from one department and later on, it has been used in different verticals. It is very good in RDA(robot desktop automation) as well as RPA (robotics process automation), As of now, all the carried projects are related to manual processes automation which reduced man-hours and operation costs.

Likelihood to Recommend

It is not suited for centralized bot deployments. If several bots need to be deployed, then it will be difficult to manage and control. Programmers have to create custom code components to collect log files, health files, etc. On the other hand, it is best suited for an application which takes a random time to load, works in Windows MDI, or in parallel programming.