Good RPA tool
August 20, 2021

Good RPA tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pega RPA

Pega RPA helps to automate the finance operations and reduce the time-consuming manual processes by customer care employees. It is very easy to monitor the RPA execution and take timely corrective action when required. It is also very good in displaying consolidated data reports to give clear insights to leadership and stakeholders.
  • It has an excellent process automation platform.
  • The reporting feature is very good.
  • It has connectors and translators to connect with other applications fairly easily
  • The setup process is bit complex and requires training.
  • Does not have good data scrapping abilities
  • Business Process Automation to reduce manual processes
  • Better visibility on data and reporting
  • Save time on customer support case resolution
  • Improved employee efficiency.
  • Avoid data and manual process issues.
We did the POC of both UiPath and Pega RPA. As we already have a PEGA platform, we selected PEGA RPA for ease of integration and setup.

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Pega [RPA] is good to address a specific business function requirement with not too many bots or automation processes. It takes time and effort to set it up. Though once done, it is very easy to configure and use. One should also run a POC to verify if this product meets the scalability requirements.