Pega Platform - The BPM market leader
October 12, 2019

Pega Platform - The BPM market leader

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Pega Platform

Pega Platform is used for one of our client applications, which is related to banking. This platform is mostly used for creating web-based applications in an organization where companies have a process flow. The case management feature in Pega is used for problems like raising service requests in call centres, monitoring and auto resolution of those cases in a defined SLA. This also supports automated processing that does not need manual intervention.
  • Case management feature
  • Browser-based applications. You don't need any software installation on the machine to access Pega
  • Background processing of the process flows
  • Well defined intuitive out of the box UI available which needs less customization
  • Supports both front end and backend applications
  • None
  • Applications built on Pega benefited a large customer.
  • Many legacy applications were moved on Pega and the users became acquainted in no time.
  • Easy to use.
Easy to build applications with quality delivery.
Pega has a strong codebase with a lot of features available out of the box for almost every domain. It also has multiple frameworks that can support any organization's IT needs.

Do you think Pega Platform delivers good value for the price?

Yes

Are you happy with Pega Platform's feature set?

Yes

Did Pega Platform live up to sales and marketing promises?

Yes

Did implementation of Pega Platform go as expected?

Yes

Would you buy Pega Platform again?

Yes

Well suited for handling customer queries via service requests (which are called cases). These cases can be viewed/ worked upon at multiple stages by multiple teams before resolutions in Pega Platform.

Pega Platform Feature Ratings

Process designer
10
Process simulation
10
Business rules engine
10
SOA support
10
Process player
6
Form builder
10
Model execution
10
Social collaboration tools
10
Dashboards
8
Standard reports
9
Custom reports
9