PetPass

PetPass is a VoIP solution designed specifically for veterinary hospitals. According to the vendor, this product aims to meet the communication and staff productivity needs of veterinary practices of various sizes, from small clinics to large multi-location hospitals. It is intended for use by veterinarians, veterinary technicians, assistants, administrators, and clinic owners.

Key Features

Complete VoIP solution: PetPass is a VoIP (Voice over Internet Protocol) solution that integrates with the Practice Management System (PIMS) of veterinary practices. According to the vendor, this integration provides a reliable and efficient communication infrastructure. PetPass offers voice and data integration, personalized client phone experiences, and aims to ensure a consistent and professional online reputation.

24/7 Live Chat: PetPass includes a 24/7 live chat feature that allows clients to conveniently get their questions answered. According to the vendor, this feature is designed to enhance the digital experience by engaging clients and reducing staff workload. Trained live chat agents handle inquiries, appointment bookings, and confirmations, aiming to provide accurate and helpful responses.

Wow clients and staff with ease of communication: PetPass Retriever, integrated into the PIMS screen, aims to provide helpful information during each call. According to the vendor, this feature helps identify new and current customers, impressing clients and increasing staff efficiency. The system further aims to enhance the digital experience by engaging clients on the website and social platforms through chat or SMS, reducing staff workload by handling inquiries and assisting with appointment bookings.

Improve patient care and staff productivity: PetPass provides a unified platform for all client interactions, aiming to make veterinary practices more efficient. The integrated VoIP telephone system synchronizes with the PIMS, displaying caller identity and account information, enabling staff to access critical data before answering calls. According to the vendor, this system also allows for after-hours calls from cell phones, making it appear as if the call is coming from the practice.

Managed live chat: PetPass offers a managed live chat service that adds a human element to the practice's website. According to the vendor, industry-trained agents work as an extension of the staff, engaging clients and improving their digital experience. This feature is said to generate more business by converting more visitors into first-time clients. Agents assist online visitors in finding information, booking appointments, and handling frequently asked questions, catering to the preferences of clients.