Name: Proactivanet
Author: Proactivanet

Help Desk

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Development

Audit

Board Management

Business Intelligence (BI)

Collaboration

Enterprise Legal Management

Transportation & Logistics

Enterprise

Accounting

Anti-Money Laundering (AML)

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

HR Management

Payroll

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

Application Delivery Controllers (ADC)

Bot Mitigation

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Data Mapping

Data Pipeline

Desktop Management

Desktop Outsourcing

Extended Detection and Response (XDR)

Fraud Detection

Hosted Virtual Desktop

IT Operations Analytics

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

Network Performance Monitoring

Relational Database Management Systems

Smart Contracts

Tape Storage

Vulnerability Management

Workload Automation

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Contact Management

Content Management

Contest Management

Digital Asset Management

Email Marketing

Gamification

Marketing Automation

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Multichannel Retail

Presales

Sales

Certificate Lifecycle Management

Database Security

GDPR Compliance

Security

Construction Accounting

Hotel Management

Loan Servicing

Vertical-Specific

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Proactivanet, offered by Espiral Microsistemas S.L.U., is an IT service management (ITSM) solution designed to assist organizations in effectively managing their IT infrastructure and services. According to the vendor, Proactivanet is suitable for companies of all sizes, from small businesses to large enterprises. IT managers, service desk teams, system administrators, and cybersecurity teams in various industries such as finance and insurance, education, healthcare, government, retail, and manufacturing reportedly rely on Proactivanet to streamline IT operations, enhance service delivery, and improve overall business performance.

## Key Features

**Discovery & Asset Management**: According to the vendor, Proactivanet helps organizations discover and manage their IT assets, providing a comprehensive view of their infrastructure. It automatically identifies and tracks hardware and software assets, including known and unknown assets. The tool is said to allow for efficient inventory management, reducing the risk of security vulnerabilities and ensuring compliance with software licensing regulations.

**IT Service Management**: Proactivanet offers an IT Service Management (ITSM) solution that, according to the vendor, enables organizations to streamline their service delivery processes. It automates incident management, problem management, change management, and service request management. The tool provides a centralized service catalog and portfolio management, which the vendor claims enhances the user experience and improves customer satisfaction. It also offers a knowledge base and self-service portal, empowering users to find solutions to common issues and request services easily.

**Configuration Management Database (CMDB)**: Proactivanet includes a Configuration Management Database (CMDB) to manage the configuration items of an organization's IT infrastructure. According to the vendor, it provides a centralized repository for storing and managing information about IT assets, relationships, and dependencies. The CMDB reportedly enables organizations to understand the impact of changes, track configuration items, and maintain accurate records for audit and compliance purposes.

**Capacity and Availability Management**: Proactivanet aims to help organizations optimize their IT infrastructure by providing insights into capacity and availability. It reportedly allows for proactive monitoring of resource utilization, enabling organizations to identify and address potential bottlenecks before they impact service delivery. The tool provides real-time visibility into system performance, helping organizations ensure high availability and meet service level agreements.

**Continuity Management (ITSCM)**: Proactivanet is said to assist organizations in planning and managing their IT service continuity to minimize the impact of disruptions. It enables the creation and maintenance of business continuity plans, including disaster recovery strategies and backup procedures. According to the vendor, the tool facilitates risk assessment and impact analysis, helping organizations prioritize their recovery efforts and ensure business continuity.

**Chatbot**: Proactivanet includes a chatbot feature that, according to the vendor, enhances the user experience and improves service desk efficiency. The chatbot automates responses to common queries, providing quick and accurate information to users. It can handle service requests, incident reporting, and knowledge base queries, reducing the workload on service desk teams and enabling self-service.

**Remote Assistance**: Proactivanet offers remote assistance capabilities, allowing IT support teams to provide real-time support to end-users. The tool enables remote access to users' devices, facilitating troubleshooting and issue resolution. According to the vendor, it improves response times, reduces downtime, and enhances the overall user experience.

**Vulnerability and Risk Management**: Proactivanet aims to help organizations identify and mitigate vulnerabilities and risks in their IT infrastructure. It provides vulnerability scanning and assessment capabilities, enabling organizations to proactively address security threats. The tool is said to help organizations implement risk management processes, ensuring compliance with security standards and regulations.

**Integration with Third-Party Tools**: Proactivanet reportedly offers seamless integration with a wide range of third-party tools and platforms. It provides out-of-the-box integration with popular IT systems, allowing for data exchange and streamlining of processes. According to the vendor, the tool supports integrations with cloud platforms, virtual platforms, monitoring tools, cybersecurity solutions, and more.

Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.

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Proactivanet

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

IT Service Management (ITSM)

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Service restoration

Impact assessment and automated fixes for common problems

Self-service tools

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

ITSM reports and dashboards

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

Configuration mangement

Database for tracking and reporting all business assets

Asset management dashboard

Dashboard showing organization's software portfolio

Policy and contract enforcement

Ensuring that requesters have eligibility before fullfullment

Change management

Ensuring standardized processes for making changes to IT infrastructure

Change requests repository

Single repository of all planned changes and releases

Change calendar

Calendar showing change schedule to stakeholders

Service-level management

Process for negotiating agreements regarding service level expectations, and ensuring these are met

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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IT Service Management (ITSM) Tools

Proactivanet

Overview

What is Proactivanet?