Proactivanet

Proactivanet, offered by Espiral Microsistemas S.L.U., is an IT service management (ITSM) solution designed to assist organizations in effectively managing their IT infrastructure and services. According to the vendor, Proactivanet is suitable for companies of all sizes, from small businesses to large enterprises. IT managers, service desk teams, system administrators, and cybersecurity teams in various industries such as finance and insurance, education, healthcare, government, retail, and manufacturing reportedly rely on Proactivanet to streamline IT operations, enhance service delivery, and improve overall business performance.

Key Features

Discovery & Asset Management: According to the vendor, Proactivanet helps organizations discover and manage their IT assets, providing a comprehensive view of their infrastructure. It automatically identifies and tracks hardware and software assets, including known and unknown assets. The tool is said to allow for efficient inventory management, reducing the risk of security vulnerabilities and ensuring compliance with software licensing regulations.

IT Service Management: Proactivanet offers an IT Service Management (ITSM) solution that, according to the vendor, enables organizations to streamline their service delivery processes. It automates incident management, problem management, change management, and service request management. The tool provides a centralized service catalog and portfolio management, which the vendor claims enhances the user experience and improves customer satisfaction. It also offers a knowledge base and self-service portal, empowering users to find solutions to common issues and request services easily.

Configuration Management Database (CMDB): Proactivanet includes a Configuration Management Database (CMDB) to manage the configuration items of an organization's IT infrastructure. According to the vendor, it provides a centralized repository for storing and managing information about IT assets, relationships, and dependencies. The CMDB reportedly enables organizations to understand the impact of changes, track configuration items, and maintain accurate records for audit and compliance purposes.

Capacity and Availability Management: Proactivanet aims to help organizations optimize their IT infrastructure by providing insights into capacity and availability. It reportedly allows for proactive monitoring of resource utilization, enabling organizations to identify and address potential bottlenecks before they impact service delivery. The tool provides real-time visibility into system performance, helping organizations ensure high availability and meet service level agreements.

Continuity Management (ITSCM): Proactivanet is said to assist organizations in planning and managing their IT service continuity to minimize the impact of disruptions. It enables the creation and maintenance of business continuity plans, including disaster recovery strategies and backup procedures. According to the vendor, the tool facilitates risk assessment and impact analysis, helping organizations prioritize their recovery efforts and ensure business continuity.

Chatbot: Proactivanet includes a chatbot feature that, according to the vendor, enhances the user experience and improves service desk efficiency. The chatbot automates responses to common queries, providing quick and accurate information to users. It can handle service requests, incident reporting, and knowledge base queries, reducing the workload on service desk teams and enabling self-service.

Remote Assistance: Proactivanet offers remote assistance capabilities, allowing IT support teams to provide real-time support to end-users. The tool enables remote access to users' devices, facilitating troubleshooting and issue resolution. According to the vendor, it improves response times, reduces downtime, and enhances the overall user experience.

Vulnerability and Risk Management: Proactivanet aims to help organizations identify and mitigate vulnerabilities and risks in their IT infrastructure. It provides vulnerability scanning and assessment capabilities, enabling organizations to proactively address security threats. The tool is said to help organizations implement risk management processes, ensuring compliance with security standards and regulations.

Integration with Third-Party Tools: Proactivanet reportedly offers seamless integration with a wide range of third-party tools and platforms. It provides out-of-the-box integration with popular IT systems, allowing for data exchange and streamlining of processes. According to the vendor, the tool supports integrations with cloud platforms, virtual platforms, monitoring tools, cybersecurity solutions, and more.