TrustRadius Insights
Prodsight provides a range of valuable use cases that have been praised by users and reviewers. The onboarding process, according to …
Starting at $500 per year
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Basic
$500
Cloud
per year
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Prodsight?
Prodsight Features
- Supported: Customer Segmentation
- Supported: Dashboard
- Supported: Feedback Management
- Supported: Multi-Channel Data Collection
- Supported: Negative Feedback Management
- Supported: Predictive Analytics
- Supported: Reporting/Analytics
- Supported: Sentiment Analysis
- Supported: Text Analysis
Prodsight Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Prodsight provides a range of valuable use cases that have been praised by users and reviewers. The onboarding process, according to users, has been described as good, providing an easy and smooth experience for getting started with the product. This is particularly beneficial for businesses, especially startups, as reviewers have recommended Prodsight for this specific type of company.
For customers who deal with a high volume of conversations in systems like Intercom, Prodsight has proven to be a great tool. Users have found it helpful in effectively managing and analyzing these conversations. In fact, many customers in similar situations have recommended the product to other companies facing similar challenges. Furthermore, Prodsight's customer support has received excellent feedback from users, suggesting that it is both responsive and helpful.
Overall, Prodsight offers a comprehensive solution for managing conversations and analyzing customer feedback. Its user-friendly onboarding process, suitability for startups, effectiveness in handling high conversation volumes, and excellent customer support make it a valuable tool for businesses seeking to gain insights from their customer interactions.
Auto-tagging Excellence: Users have praised Prodsight's auto-tagging feature, which has helped them control the overall flow of customer tickets and gather insights. Several reviewers have stated that this feature is excellent in its ability to automatically assign relevant tags to incoming tickets, streamlining the ticket management process.
Seamless Integration with Slack: Many users have highlighted Prodsight's seamless integration with Slack as a major benefit. This integration allows users to easily connect and analyze all app reviews within their existing communication platform. The convenience of having customer feedback readily accessible alongside team discussions has been highly appreciated by reviewers.
Customizable Topic Tracking: Reviewers have expressed satisfaction with Prodsight's ability to create custom topics and subtopics for tracking specific areas of interest. This flexibility enables users to drill down into relevant customer feedback and monitor trends related to their chosen topics. By providing a customizable tracking system, Prodsight offers valuable insights tailored to each user's unique needs.
Biased Sentiment Analysis: Some users have expressed that Prodsight's sentiment analysis tends to be biased towards the negative. They feel that the software focuses primarily on keywords and language at the start of a conversation, which may not accurately reflect the overall sentiment. This has led some reviewers to suggest that improving sentiment analysis by including an entry and exit score could provide a better understanding of how sentiments evolve throughout conversations.
Unclear Experience Rating Calculation: Several users have found the red and green experience rating calculation in Prodsight to be unclear and inconsistent. They feel that this feature does not produce consistent results, making it difficult to rely on for accurate measurements of customer experiences. These users believe that improvements are needed in order to enhance the reliability and clarity of this calculation.
Lack of Ability to Suggest New Topics: A few users have mentioned a desire for Prodsight to include a feature that allows them to suggest new topics based on new data. They feel that this functionality is currently lacking in the software, limiting their ability to continuously adapt and improve their analysis based on emerging trends or changes in customer feedback.