Powerful conversational platform for B2B & B2C use cases
Use Cases and Deployment Scope
The Pypestream platform is being used to build and deploy Conversational AI Chatbot services. Primarily to help drive self service, meet the customer with a digital virtual assistant, and help with sales and support initiatives. Some goals that the platform assists with are contact center call deflection, automation efficiencies of repetitive tasks, and e-commerce functional support.
Pros
- Native live agent platform
- Managed services for service creation and maintenance
- Custom analytics
Cons
- Generative AI - Large Language Model Support
- Standardized Reporting
- Custom UI Support
- Developer Tools
Most Important Features
- Native live agent platform which removes the need for a 3rd party live agent application
- Service feature assortment - Carousels, Multiple Menu Types, Image, Video, and web hook integrations
- Custom analytics solution to help you dive deeper in understanding performance and where opportunities exist to improve or expand
Return on Investment
- Enabled the contact center business lane to grow a chat agent support channel that has a 2 to 1 (customer to agent) support ratio
- Provides an alternate channel for training, marketing information, and data services which help grow our business and support different value streams
Alternatives Considered
Azure Bot Service (Microsoft Bot Framework)
Other Software Used
Ivy.ai, Kore.ai
