PROXY Pro

The Remote Support Software offered by Proxy Networks is positioned as a comprehensive solution designed to provide remote support and remote access capabilities for helpdesks, corporate IT departments, and managed service providers (MSPs). According to the vendor, this software includes an enterprise-class connection broker and identity & access manager, which enable secure and authorized remote access connections between users and endpoints. The product is intended for use by IT professionals, helpdesk technicians, system administrators, managed service providers (MSPs), and contact center solution providers.

Key Features

Enterprise-Class Connection Broker: According to the vendor, this software opens, manages, and closes secure, authorized, and encrypted remote access connections between users and endpoints. It is said to provide a centralized connection management solution for remote support and remote access activities.

Identity & Access Manager: The Remote Support Software is claimed to handle authentication via Active Directory and other factors, offering role-based authorization through fine-grained access controls.

Endpoint Agents: The software provides safe, secure, and small agents that can be pre-installed or installed on-demand. These agents are available for various operating systems, including Windows, MacOS, Android, iOS, and ChromeOS.

Administration Portal: The product is said to provide a centralized management, configuration, and logging solution for all remote access activities. According to the vendor, it allows screen recording to be turned on for all remote access sessions.

Remote Desktop: The software is claimed to enable pixel-perfect screen capture for a seamless remote desktop experience.

Remote Control: According to the vendor, the product provides reliable and responsive remote control capabilities, giving full input control over the remote endpoint.

File Transfer: The software allows drag-and-drop transfer of files or groups of files between the local and remote devices.

Remote Printing: The product supports redirection of print jobs from the endpoint device printers to local printers.

Screen Recording: According to the vendor, this software allows screen recording of any endpoint device for auditing and analysis purposes.

Remote Management: The product provides tools for monitoring the status and health of endpoint devices and allows users to make changes using scripts.