TrustRadius Insights
Replyco offers a range of use cases that have been praised by its users. One of the primary benefits is its ability to consolidate …
Starting at $45 per month
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Team
$45
Cloud
per month
Growth
$60
Cloud
per month
Business
$120
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Replyco?
Replyco Features
- Supported: Ticket Management
- Supported: Multi-Channel Communication
- Supported: Customer Database
- Supported: Email Management
- Supported: Alerts/Escalation
- Supported: Self Service Portal
- Supported: Social Media Integration
- Supported: Activity Dashboard
- Supported: Automated Routing
- Supported: Macros/Templated Responses
- Supported: Prioritization
- Supported: Real-Time Chat
- Supported: Reporting/Analytics
- Supported: Service Level Agreement (SLA) Management
- Supported: Third Party Integrations
- Supported: Workflow Configuration
- Supported: Activity Tracking
- Supported: Auto-Responders
- Supported: Customer History
- Supported: Customizable Templates
- Supported: Inbox Management
- Supported: Live Chat
- Supported: Performance Metrics
- Supported: Queue Management
- Supported: Real Time Notifications
- Supported: Reporting & Statistics
- Supported: Surveys & Feedback
- Supported: Virtual Assistant
- Supported: Workflow Management
- Supported: Archiving & Retention
- Supported: Canned Responses
- Supported: Response Management
- Supported: Routing
- Supported: Shared Inboxes
- Supported: Signature Management
Replyco Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Replyco offers a range of use cases that have been praised by its users. One of the primary benefits is its ability to consolidate customer interactions from various marketplace portals into one platform. This streamlines communication across all sales channels, saving users time and reducing the need for manual customer replies. Users appreciate the software's ease of use and constant addition of features, which allows businesses to merge different roles and stay connected with distributed remote teams. In addition, Replyco's integration with Linnworks makes it particularly beneficial for users who heavily utilize this software. The responsive and accommodating customer service provided by Replyco has also received high regard from users, with instances where the support team has personally helped resolve issues. Moreover, the software's dark mode, seamless onboarding process, and prompt issue resolution contribute to a positive user experience. Overall, Replyco is seen as a comprehensive solution for dealing with both external customer and internal partner communications, providing an alternative to bulky, slow, and unreliable messaging software while improving customer service speed.
Integrates well with Linnworks: Many users have found that Replyco integrates seamlessly with Linnworks, making it effortless to set up, use, and manage.
Consolidates emails in one place: Several reviewers appreciate that Replyco consolidates most of their emails in one convenient location. This eliminates the need to switch between different websites to reply to customers, saving time and improving efficiency.
Responsive customer support team: A number of users praise Replyco's customer support team for their exceptional responsiveness. They mention that the team has been quick to address concerns and recommendations, often integrating them within a week. This level of attentiveness ensures that users feel supported and valued as customers.
Delayed customer service response time: Some users have mentioned that they experienced delays in customer service due to the time zone difference between the UK and the US.
Lack of integration with Etsy: Several reviewers have expressed disappointment over the lack of integration with Etsy, as it requires them to reply to customers on the Etsy website instead of within ReplyCo.
Buggy updates and minor annoyances: While acknowledging that ReplyCo introduces new features regularly, some users have reported occasional bugs and minor annoyances associated with these updates.