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Rexpondo has proven to be a valuable tool for users managing their hosted environments in AWS. Customers have found it helpful in …
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Product Details
- About
- Tech Details
What is Rexpondo?
Rexpondo Features
- Supported: Access Controls/Permissions
- Supported: Activity Dashboard
- Supported: Alerts/Escalation
- Supported: Automated Routing
- Supported: Customer Database
- Supported: Customizable Branding
- Supported: Email Management
- Supported: Interaction Tracking
- Supported: Knowledge Base Management
- Supported: Multi-Channel Communication
- Supported: Prioritization
- Supported: Real Time Notifications
- Supported: Real-Time Chat
- Supported: Remote Access/Control
- Supported: Reporting/Analytics
- Supported: Self Service Portal
- Supported: Service Level Agreement (SLA) Management
- Supported: Social Media Integration
- Supported: Support Ticket Management
- Supported: Third Party Integrations
- Supported: Ticket Management
- Supported: Workflow Configuration
- Supported: Asset Tracking
- Supported: Change Management
- Supported: Configuration Management
- Supported: Contract/License Management
- Supported: Incident Management
- Supported: Problem Management
- Supported: Project Management
- Supported: Alerts/Notifications
- Supported: Analytics
- Supported: CMDB
- Supported: Customer Support
- Supported: IT Asset Management
- Supported: Mobile Access
Rexpondo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Linux |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Rexpondo has proven to be a valuable tool for users managing their hosted environments in AWS. Customers have found it helpful in streamlining their operations and resolving challenges that arise within their AWS infrastructure. Although there may be a learning curve when first using Rexpondo, customers have expressed that the effort is well worth it.
Reviewers have specifically highlighted how Rexpondo simplifies working with small Linux machines in AWS, making it easier to handle and manage these resources effectively. Users who have taken the time to learn the ins and outs of Rexpondo have genuinely appreciated its capabilities, noting that once they become proficient with the product, it's hard not to like it. This speaks volumes about the usefulness of Rexpondo as a solution for optimizing workflows and enhancing productivity in AWS environments.
Robust Solution for Ticket System and Documentation: Several users have praised OTRS as a robust solution for managing tickets and providing documentation support. They have found it to be reliable and effective in handling their ticketing needs, highlighting its ability to efficiently manage and track tickets while also providing comprehensive documentation support.
Useful for Small Districts and IT Departments: The community edition of OTRS has been particularly valuable for small districts and IT departments, according to reviewers. It caters well to the specific needs of these organizations, offering features and functionalities that are specifically tailored to their requirements.
Efficient Resource Utilization on AWS Linux: Users appreciate that OTRS is lightweight and can be easily deployed on a small AWS Linux machine in the cloud. This suggests that the software utilizes resources efficiently, making it cost-effective while still delivering optimal performance.
Outdated Interface: Some users have expressed that the interface of Rexpondo is in need of an update, suggesting that it may not be up to date with modern design standards.
Overwhelming Features: Several reviewers have mentioned that the software has too many features, which can be overwhelming and confusing for new users.
Discontinued Support for Community Edition: A negative sentiment was expressed by some users regarding the decision to no longer support the community edition of Rexpondo. This change has been seen as having a negative impact on the user community.