Sangoma Asterisk Reviews and Ratings

Rating: 8.5 out of 10

Score

8.5 out of 10

Community insights

TrustRadius Insights for Sangoma Asterisk are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Digium Asterisk is a versatile phone system that is widely used by organizations seeking an affordable and configurable solution. Users have reported that one of the key benefits of this product is the ability to create custom applications, which has allowed them to automate tasks that were previously manual. Additionally, the Asterisk PBX feature has proven to be invaluable for inbound calling and conference calling within the organization.

One particular use case where Digium Asterisk has been highly effective is in solving the problem of conducting meetings across various parts of the organization. By leveraging the conference calling feature, staff members can easily dial into a dedicated conference number set up on the PBX and conduct meetings seamlessly. This has significantly improved communication and collaboration among team members who are geographically dispersed.

Furthermore, Digium Asterisk offers the flexibility of creating a PBX through any device with Linux, allowing organizations to manage calls through VoIP devices. Users have praised the system's capability to set up phone rules, forward phones, or have calls go straight to voicemail, providing them with greater control over their telephony communications.

The affordability and scalability of Digium Asterisk are additional advantages that make it an attractive option for medium to large organizations. Implementing this system as a VoIP communications solution has been successfully done in city government settings both for internal and external use. Users have also highlighted the ease of setup and minimal issues encountered during implementation.

Another noteworthy aspect of Digium Asterisk is its ability to facilitate integrations with existing infrastructure and hardware, saving organizations from relying on outside vendors for modifications or customizations. This level of in-house control empowers businesses to easily adapt the system to their changing needs without incurring significant costs.

Lastly, users have expressed appreciation for the vast resources available online when seeking solutions or learning about Digium Asterisk. Through online forums and communities, users can find answers to most problems they encounter when working with Asterisk, further enhancing their experience and fostering a sense of self-sufficiency.

Digium Asterisk has proven to be a reliable, customizable, and user-friendly phone system that offers a wide range of use cases for organizations seeking an affordable and flexible solution. Whether it be automating manual tasks, facilitating conference calling, or managing calls through VoIP devices, users have found value in this product's features and the ability to tailor it to their specific needs.

Reviews

8 Reviews

Sangoma * is a fantastic addition to any business

Rating: 8 out of 10

Incentivized

January 3, 2025

Use Cases and Deployment Scope

The only issue we have is trying to transfer to VM. But the benefits outweigh the little voicemail issue. I use this daily, and it has made answering multiple lines very easy. It is also very user-friendly, and it is easy to train someone to take over the phone when you need to be in a meeting or on vacation.

Pros

Easy to transfer
Helps identify spam callers
Easy to use and train others

Cons

Transferring to a Voicemail is particularly hard to do, and calls tend to drop when transferring.
I would like a different interface; the current one feels clumsy
Over the weekend, it logs you out, and you have to remember your password or reset it to gain access.

Likelihood to Recommend

As I stated before this is very user friendly. It makes it so just about anyone with basic knowledge of technology can use it. There is always room for improvement but this is by far the easiest program to use for phone systems that I have used in my 8+ years at my current job.

Gregory Palenschat

Product Consultant in Sales at North Star Surfaces, LLC. (11-50 employees)

Vetted Review

6 years of experience

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Use of Asterisk in Contact Centers

Rating: 9 out of 10

Incentivized

December 31, 2023

Use Cases and Deployment Scope

We currently use Asterisk for basic use cases and internal communications at a corporate level. Although it is a powerful tool and offers many options at the integration level, it has many limitations when going to the next level, such as in contact center communications. In these cases, we have had to use other types of tools specialized in these use cases

Pros

Easy communication and configuration with many soft phone and hard phone models
A great community that helps the software have more and more functionality

Cons

The CLI works quite well and there are many projects with graphical interfaces, but they are not very intuitive or friendly to inexperienced users.
My main experience is in the contact center area and this module still lacks many functionalities, as well as tools for analyzing results or reports.

Likelihood to Recommend

Asterisk is a tool that allows us to easily implement communications at the corporate level, however, one of my biggest challenges was using it at the contact center level, and in that case we had many limitations that forced us to use special tools for this that are available in the market

JUAN CARLOS CRUZ ARANGO

Especialista de Servicios in Information Technology at Information Systems Internacional (51-200 employees)

Vetted Review

5 years of experience

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Digium for trustworthy call rules/forwarding

Rating: 10 out of 10

Incentivized

December 23, 2019

Use Cases and Deployment Scope

We use Digium to set up phone rules if we need to forward phones to a cell phone, or colleague, or have calls go straight to voicemail. It is used across the organization. It can also be used as an online switch board for phone calls as needed.

Pros

Call forwarding that I can trust stays on even if my phone "refreshes."
Ability to setup various call rules and save them to use as needed.

Cons

I have had trouble having my favorites list from Digium connect to my phone and save my preferences there. I have only managed to do this once, but now we have an added person in our Dept. I can add them on Digium, but my phone does not update.

Likelihood to Recommend

When I work remote, I appreciate easily being able to transfer my work phone to my cell phone without issue or delay. I can also easily set my phone to transfer to a colleague when I know that I will be out for some time. I don't have to worry about my phone "refreshing" and turning that feature off because Digium holds the call rule for me.

Lisa Burns

Territory Credit Manager in Finance and Accounting at Excel Industries Inc (501-1000 employees)

Vetted Review

3 years of experience

Digium -- For true IT professionals

Rating: 6 out of 10

Incentivized

June 23, 2019

Use Cases and Deployment Scope

Digium Asterik is the phone system used by a previous employer. It is used across the whole organization to provide an affordable and very configurable phone system. Digium Asterik allows us to create custom applications to be used with our phone system, which is vital to the business. We are able to heavily automate many tasks that were previously manual.

Pros

Customization.
Granular Setup.
Affordable.

Cons

Documentation is scarce, so you have to learn by trial and error.
Not cloud-based, and there's no mobile app.
The ability to email voicemail messages would be great.

Likelihood to Recommend

I would only recommend Digium Asterik to colleagues that were very technical and able to put in the time and effort to configure the system. Digium Asterik is very powerful, but it is also very complicated, so it is not well suited to IT departments that do not have the time or knowledge to invest in making it work for them.

Brian Duffy

Systems Administrator in Information Technology at Naturescape (51-200 employees)

Vetted Review

1 year of experience

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Asterisk is awesome

Rating: 10 out of 10

Incentivized

February 9, 2018

Use Cases and Deployment Scope

Been a free open source PBX it has made business sense to use it making our costing lower. By having an in-house PBX we change and modify things immediately without having to log a ticket with an outside company (time and cost)

It is easy to set up, and we have had very few problems. We currently run 1.8 and 12 in two of our offices. I would strongly suggest medium to large organisations go this route. You can learn most things about Asterisk online and find solutions to most of your problems.

Pros

it is as flexible as you want it be
been open source it is free
I have yet to find a limit to its capabilities

Cons

a good gui would be great
skill base call center application

Likelihood to Recommend

I can't think of any scenarios where it is less appropriate. As a PBX it is awesome. It can do what any legacy PBX can do with zero cost. Speed of implementing changes is instant, without having to get a company out to do the changes.

We run it as a normal PBX for all the staff in the company then we have 50 call centers of various sizes all going through the same box. We also have an outbound call center through the same box. All work with no problems, all calls get recorded. We have over 5000 calls a day, 350 000 outbound minutes a month.

Verified User

Technician in Information Technology (501-1000 employees)

Vetted Review

5 years of experience

An easy and good PBX

Rating: 9 out of 10

Incentivized

February 2, 2018

Use Cases and Deployment Scope

My experience is based on several implementations that I've done with Asterisk solutions with different customers. The incredible convenience of Asterisk is to be able to create a PBX (telephone exchange) through the use of any device you are able to mount with Linux. Once configured, the PBX can easily manage all calls through VoIP devices.

Pros

Possibility of having small and minimal PBXs
Minimum investment cost
ROI is high

Cons

Needs knowledge
Need time for implementation
In-depth testing period to avoid latencies and disruptions

Likelihood to Recommend

An excellent scenario in which you can implement an Asterisk solution can certainly be for example a company in which you want to replace the traditional telephone line (with the consequent replacement of telephone equipment) with a VoIP line managed at home (where possible) and definitely with minor costs. Probably in large companies where the number of users is really high perhaps it is necessary to consider alternative solutions to Asterisk.

Luca Campanelli

Senior Betting & Online DB Administrator in Information Technology at Intralot Italia S.p.A.- Gamenet Group (51-200 employees)

Vetted Review

2 years of experience

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Digium Asterisk implemented in a City Government

Rating: 10 out of 10

Incentivized

January 25, 2018

Use Cases and Deployment Scope

Digium Asterisk has been implemented in our city government as a VoIP communications system for both internal an external use. The system is used to implement internal phone extensions with the ability to reach landlines with the hardware provided as an interface to communicate with the rest of the world. The required budget to create a project like this is way below compared to any other alternative like a conventional PBX. Also, the scalability is best achieved with Asterisk.

Pros

I appreciate the fact that is based on open source code.
The company provides hardware to implement a specific solution for your needs.
Cheaper than any other options as a VoIP system. You can use softphones which lowers the price of the project.
The scalability of the solution can be well achieved with the right hardware.

Cons

It's hard to find certified people in the area that I live in.
The fact of relying on open source makes the project hard to sell to the upper management.
The vendor is the only one who supplies the hardware to make it work. You can't find it anywhere else.

Likelihood to Recommend

Digium Asterisk is well suited for a city government as a communications solution for internal and external use. Other options like PBX are more expensive and hard to escalate. VoIP makes it easier to use the communications infrastructure instead that already exists rather than having to wire every phone when the solution is a digital or analog phone. In my city, government offices are not in the same place, which makes it harder to communicate everything together.

Verified User

Director in Information Technology (1001-5000 employees)

Vetted Review

2 years of experience

Asterisk VOIP

Rating: 9 out of 10

Incentivized

December 19, 2017

Use Cases and Deployment Scope

The Asterisk PBX is used within our organization, in the departments and other branches within the organization. It was initially set up to be used as inbound calling PBX for the contact center.

However, it was changed and used for the conference calling within the organization. This has solved a remarkable problem in terms of having to conduct conference board meetings across various parts of the organization. Staff within the organization can dial into the conference number set up on the PBX asterisk FreeSWITCH and conduct meetings.

Pros

Inbound and Outbound Callings for CSRs for a contact center
Conference setup for the users within the organization by dialing an E1 number set up on the asterisk server
Inbound Interactive Voice Recording setup

Cons

The auto bitrate for users needs to be improved
Not very efficient when using SIP soft-phones.

Likelihood to Recommend

Contact center solutions are very common and most companies use asterisk Free Switch as the basis for the inbound and outbound calls. As earlier stated, conference setup with E1 lines configured on the asterisk server can be used. Staff can dial I via the mobile device to the asterisk number configured on the server into the conference.

It can well suit for IVR setup.

Olumayowa Mosuro

Systems Admin in Information Technology at MultiChoice (1001-5000 employees)

Vetted Review

3 years of experience

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