SAP Sales Cloud

Score8.6 out of 10

317 Reviews and Ratings

What is SAP Sales Cloud?

SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.

Categories & Use Cases

Media

Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features: Cloud deployment A unified view of customers An optimised mobile selling experience AI-driven insights, recommendations, and analytics Embedded generative AI highlights and summarization

Single sign-on capability
The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.
Category average: 8.7
Social engagement
The software can facilitate and track engagement with customers via social channels.
Category average: 8
Call center management
This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.
Category average: 7.9

Contract management
Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.
Category average: 7.9
Custom fields
Users can create custom fields to store additional information on standard and custom objects.
Category average: 8.4
Custom objects
Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.
Category average: 8.2

Most Frequent Users

Top 3 industries using SAP Sales Cloud.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Manufacturing

22.3%

176 installations of 790

“We use SAP Sales Cloud for quotations and sales orders and integrate to SAP S4.”
— IT Manager, Weyerhaeuser

#2 most frequent

Information

17.6%

139 installations of 790

#3 most frequent

Professional, Scientific, and Technical Services

16.5%

130 installations of 790

“SAP Sales Cloud helped us in increasing sales velocity because we could tag our potential customers more clearly and know exactly in which phase they were.”
— Email Marketing, Copyholic

Pros

Strong integration with other SAP systems for real-time data access
Effective lead capturing, scoring, and conversion management
Robust analytics and advanced dashboards for sales pattern analysis

Cons

Complex integration with non-SAP systems, potentially requiring additional licensing
User interface described as outdated or needing modernization
Limited mobile app functionality and occasional performance lag

Veronica Mineto

Sales Manager in Sales at PEM Gesellschaft m.b.H (51-200 employees employees)

Use Cases and Deployment Scope

As the sales manager in our organization I use SAP Sales Cloud for leads management, sales tracking and business opportunity tracking. The software aids in streamlines other business processes such as customer relationships management and contact management. SAP Sales Cloud has enabled us to automate repetitive business processes and streamlined all our sales processes thus increasing productivity.

Pros

The software ensures an improved customer engagement and fully automates marketing campaigns.
Sales pipeline management
Real-time visualisation of sales processes and revenue forecasting.
SAP Sales Cloud facilitates seamless collaboration amongst all our sales and marketing teams.

Cons

The software has constrained customization options.
SAP Sales Cloud reporting and analytics features are not intuitive enough.

Return on Investment

Use of the software in our organisation has ensured accuracy in forecasting and fully streamlined all our sales operations.
SAP Sales Cloud has simplified our routine sales tasks and provided us with real-time visibility into our sales activities
The software has made it possible for us to increase transparency and accountability in all our sales processes.

Other Software Used

Pipedrive, Beekeeper, DocuSign

Elena Tur View profile

Email Marketing in Marketing at Copyholic (1-10 employees employees)

Use Cases and Deployment Scope

I started using SAP Sales Cloud because I read on Linkedin that they were adding some Ai features to their CRM and they were pretty powerful so I have It a try because my sales manager needed to use a CRM (we were previously using Google sheets before). And he's supper Happy. I'm also Happy because I can check what it's going on with our potential clients, which phase are they and overall we can track almost every details.It's easy to use, so I appreciated It. Google sheets was fine, but the data could be overwhelming so we opted for a more visual and profesional tool.

Pros

Data dashboards
AI suggestions and insight
Awesome and kind customer supoort and sales tram
Helps improve our productivity
Optimization of resources

Cons

AI insights are cool but still there's Room for improvemte here on the accuracy of tips
Learning curve it's not short / more tutorials on the on boarding process
Calendar could also be integranted with other calendar like Notion calendar or Google calendar

Return on Investment

Revenue uplift due shorter negotiation time
Shorter meetings
More time to Focus on bring new potential clients
Saved us 2 hours per week

Alternatives Considered

HubSpot CRM, monday.com and Asana

Other Software Used

monday.com, Asana

Christian Gesú De Andrade Trillo View profile

Freela de mídia e conteúdo in Social Media at Freelance (1-10 employees employees)

Use Cases and Deployment Scope

The most common way we leverage SAP Sales Cloud in our organization is to manage our customer and supplier data, track all incoming sales opportunities, and monitor sales processes. It's truly a solution tailored to our needs, needs we previously didn't know how to address. The team has become more organized and motivated because activities are more efficient and customer service is more effective.

Pros

Great experience managing our customer list
Tracking new business opportunities is more precise and controlled
The tasks of the teams in each area are more organized and agile

Cons

Suddenly, the interface could be more intuitive; sometimes it seems so advanced that it's a bit too complex for beginners.
When organizing tables and data, it could be simpler both visually and in terms of speed.
I think more attention needs to be paid to integration with other tools. In some cases, connecting external data or processes requires additional configuration and technical support.

Return on Investment

We haven't formally measured the return on investment since we started using SAP Sales Cloud, but I must say that processes have improved significantly. Sales team management has become much more effective, and closing deals is progressing at a rapid pace because everything is much more streamlined using the tool.
Therefore, while I don't currently have ROI calculations, I can say that overall, the company has evolved positively.

Alternatives Considered

Salesforce Data 360, Odoo CRM and monday CRM

Other Software Used

SAP Service Cloud, SAP Access Control

Shubhank Shrivastava View profile

Support Analyst at Shipbob (501-1000 employees employees)

Use Cases and Deployment Scope

We use SAP Cloud as our primary platform for getting leads and tracking the opportunities. Our sales team can access CX data, pricing, and order history easily due to its integration with SAP ERP. It centralises all the customer data into one place and automates repetitive tasks like followups which ease the burden for our sales rep. They can focus on closing the deals because of this.

Pros

It centralize all the scattered data across spreadsheets into one place
Automate tasks like followups and email sync
Managers use built in reports to get real time updates on leads, and the progress

Cons

Mobile app can be improved as it lacks features that we can use on desktop.
User interface may feel bit outdated compared to modern CRMs
Integration with non-SAP products is not easy and can be challenging sometimes.

Return on Investment

Revenue was uplifted due to their 360 customer view which allows our sales team to complete history of all the communications
Automation of tasks and improved sales forecasting allowed better strategic planning. It also save a lot of time of our sales rep so that they can focus more on closing deals.
Pipeline visibility and cross team collaboration helped us deliver more consistent experience for our customers.

Alternatives Considered

Salesforce Sales Cloud

Other Software Used

Microsoft Teams, Microsoft Power BI, Microsoft Excel

Apple Martin Muthoga

Sales Person in Sales at Groupe L. Warsemann (201-500 employees employees)

Use Cases and Deployment Scope

We use SAP Sales Cloud to manage leads and automate workflows. The software has also simplified task management and enhanced our team collaboration. It is a flexible and customizable tool and allows us tailor it according to our specific needs. Through use of the product we have been able to streamline contact management and easily make follow ups. Generally the product has helped us to remain organised and responsive.

Pros

SAP Sales Cloud has enhanced email marketing and campaign management.
Opportunity callings.
Reporting and live forecasting.
Activity tracking and sales pipeline management.

Cons

Integration with third part application is limited.
Steep learning curve especially to an trained users.

Return on Investment

The software has automated all our routing processes across sales and marketing hence saving us considerable amount of time.
Use of SAP Sales Cloud has improved our operation efficiency and promoted informed decisions making.
The product has helped us in enhancing collaboration across our sales team and marketing. This has inturn increased our annual sales and surpassed our targets.

Other Software Used

Continia Document Output, Webex Engage, Bamboo Agile

Salesforce Agentforce Sales

HubSpot CRM

Microsoft 365

SAP Sales Cloud

What is SAP Sales Cloud?

Categories & Use Cases

Media

SAP Sales Cloud Key Features

Top Performing Features

Single sign-on capability

Social engagement

Call center management

Areas for Improvement

Contract management

Custom fields

Custom objects

Who Buys & Uses SAP Sales Cloud

Most Frequent Users

Manufacturing

Information

Professional, Scientific, and Technical Services

Most Frequent Users

Small Businesses

Mid-sized Companies

Enterprises

Most Frequent Users

United States of America

Germany

United Kingdom of Great Britain and Northern Ireland

Most Frequent Users

Sales

Engineering

Finance

SAP Sales Cloud Reviews

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Other Software Used

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SAP Sales Cloud Alternatives