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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft 365

    Score8.7 out of 10
    N/AMicrosoft 365 (formerly Office 365) is a Microsoft Cloud subscription service that includes Microsoft Office products (Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access). The software can be installed across multiple devices and ensures that users always have the most up-to-date version of the included Office applications.

    $5

    Per User Per Month

    SAP Sales Cloud

    Score8.7 out of 10
    N/ASAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
    Pricing
    Microsoft 365SAP Sales Cloud
    Editions & Modules
    Business Basic
    $5.00
    Per User Per Month
    Individual
    $5.84
    *Per Month
    Business - Apps
    $8.25
    Per User Per Month
    Enterprise - F3
    $10.00
    Per User Per Month
    Business Standard
    $12.50
    Per User Per Month
    Business Premium
    $20.00
    Per User Per Month
    Enterprise - E3
    $32.00
    Per User Per Month
    Enterprise - E5
    $57.00
    Per User Per Month
    No answers on this topic
    Offerings
    Pricing Offerings
    Microsoft 365SAP Sales Cloud
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details*When billed annually.—
    More Pricing Information
    Community Pulse
    Microsoft 365SAP Sales Cloud
    Considered Both Products
    Microsoft
    No answer on this topic
    SAP
    Chose SAP Sales Cloud
    We had a comparison between SAP Sales Cloud, Microsoft Dynamics and Sales Force Optimization, we selected SAP Sales Cloud for three main reasons: SAP Sales Cloud meets our requirements the best, especially in comparison with Sales Force pricing is more attractive and as we use …
    Incentivized
    Chose SAP Sales Cloud
    We liked SAP Sales Cloud the best because of the tracking capabilities between many different teams, allowing us to collaborate in a way we weren't capable of beforehand. The strong customer community was also a factor; that way, we have a way to see how other users have been …
    Incentivized
    Key User Insights
    Would buy again
    96%
    Would buy again
    195 Answers
    91%
    Would buy again
    121 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    179 Answers
    95%
    Delivers good value for the price
    111 Answers
    Happy with the feature set
    98%
    Happy with the feature set
    198 Answers
    95%
    Happy with the feature set
    127 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    134 Answers
    93%
    Lived up to sales and marketing promises
    97 Answers
    Implementation went as expected
    95%
    Implementation went as expected
    142 Answers
    89%
    Implementation went as expected
    99 Answers
    Features
    Microsoft 365SAP Sales Cloud
    Sales Force Automation
    Comparison of Sales Force Automation features of Microsoft 365 and SAP Sales Cloud
    Feature
    Microsoft 365
    -
    Ratings
    SAP Sales Cloud
    8.5
    157 Ratings
    8% above category average
    Customer data management / contact management00 Ratings8.2147 Ratings
    Workflow management00 Ratings8.8149 Ratings
    Territory management00 Ratings8.2134 Ratings
    Opportunity management00 Ratings9.1147 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings8.1141 Ratings
    Contract management00 Ratings7.9134 Ratings
    Quote & order management00 Ratings8.7136 Ratings
    Interaction tracking00 Ratings9.1140 Ratings
    Channel / partner relationship management00 Ratings8.7133 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Microsoft 365 and SAP Sales Cloud
    Feature
    Microsoft 365
    -
    Ratings
    SAP Sales Cloud
    9.0
    132 Ratings
    16% above category average
    Case management00 Ratings8.9127 Ratings
    Call center management00 Ratings9.2115 Ratings
    Help desk management00 Ratings8.9116 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Microsoft 365 and SAP Sales Cloud
    Feature
    Microsoft 365
    -
    Ratings
    SAP Sales Cloud
    7.9
    132 Ratings
    2% above category average
    Lead management00 Ratings8.0131 Ratings
    Email marketing00 Ratings7.9112 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Microsoft 365 and SAP Sales Cloud
    Feature
    Microsoft 365
    -
    Ratings
    SAP Sales Cloud
    8.3
    145 Ratings
    8% above category average
    Task management00 Ratings8.4137 Ratings
    Billing and invoicing management00 Ratings8.4113 Ratings
    Reporting00 Ratings8.1132 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Microsoft 365 and SAP Sales Cloud
    Feature
    Microsoft 365
    -
    Ratings
    SAP Sales Cloud
    8.4
    142 Ratings
    9% above category average
    Forecasting00 Ratings8.1132 Ratings
    Pipeline visualization00 Ratings9.0132 Ratings
    Customizable reports00 Ratings8.0137 Ratings
    Customization
    Comparison of Customization features of Microsoft 365 and SAP Sales Cloud
    Feature
    Microsoft 365
    -
    Ratings
    SAP Sales Cloud
    8.3
    141 Ratings
    8% above category average
    Custom fields00 Ratings8.1141 Ratings
    Custom objects00 Ratings8.0134 Ratings
    Scripting environment00 Ratings8.6115 Ratings
    API for custom integration00 Ratings8.4123 Ratings
    Security
    Comparison of Security features of Microsoft 365 and SAP Sales Cloud
    Feature
    Microsoft 365
    -
    Ratings
    SAP Sales Cloud
    9.3
    144 Ratings
    10% above category average
    Single sign-on capability00 Ratings9.4138 Ratings
    Role-based user permissions00 Ratings9.2138 Ratings
    Social CRM
    Comparison of Social CRM features of Microsoft 365 and SAP Sales Cloud
    Feature
    Microsoft 365
    -
    Ratings
    SAP Sales Cloud
    9.0
    99 Ratings
    18% above category average
    Social data00 Ratings8.699 Ratings
    Social engagement00 Ratings9.495 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Microsoft 365 and SAP Sales Cloud
    Feature
    Microsoft 365
    -
    Ratings
    SAP Sales Cloud
    8.5
    117 Ratings
    12% above category average
    Marketing automation00 Ratings8.3113 Ratings
    Compensation management00 Ratings8.793 Ratings
    Platform
    Comparison of Platform features of Microsoft 365 and SAP Sales Cloud
    Feature
    Microsoft 365
    -
    Ratings
    SAP Sales Cloud
    8.1
    125 Ratings
    6% above category average
    Mobile access00 Ratings8.1125 Ratings
    Best Alternatives
    Microsoft 365SAP Sales Cloud
    Small Businesses
    Google Workspace
    Score9.1 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Google Workspace
    Score9.1 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Microsoft 365 Business Premium
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft 365SAP Sales Cloud
    Likelihood to Recommend
    8.4
    (262 ratings)
    8.6
    (168 ratings)
    Likelihood to Renew
    9.5
    (6 ratings)
    8.2
    (15 ratings)
    Usability
    8.7
    (30 ratings)
    7.4
    (15 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (2 ratings)
    Support Rating
    8.9
    (54 ratings)
    5.7
    (13 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (3 ratings)
    Implementation Rating
    9.0
    (2 ratings)
    7.5
    (4 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.1
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.6
    (123 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.2
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Microsoft 365SAP Sales Cloud
    Likelihood to Recommend
    Microsoft
    Microsoft 365 would be well suited for medium to large enterprises. This is where there are several hundreds or thousands of people. Since most everyone has used one of the applications the learning curve would be reduced. Another reason would be the ability to implement security measures to prevent access to sensitive data. This could justify the cost of an Enterprise license.
    Incentivized
    Read full review
    SAP
    SAP Sales Cloud is highly suited for manufacturing and distribution enterprises and especially for people and companies who are already into SAP architecture. It is also great for industries which are consumer-packaged goods oriented, and it is highly structured for B2B sales which has predictive pipelines. I would say it is less suited for hyper growth or newer startups, especially people who are not familiar with the SAP ERP. It is multi-dimensional and has complex matrix structures, so it is a bit difficult to learn, and it might be daunting for new people.
    Incentivized
    Read full review
    Pros
    Microsoft
    • Chat with teams and the integrations with the other apps, and many more smaller ones, like to-dos, news, and the recent Outlook integration.
    • Easy embedding on SharePoint to broadcast all the content created in the different tools.
    • The office package is still robust with the good things from the past and new additions.
    Incentivized
    Read full review
    SAP
    • I love its ability to automate the entire sales process for us.
    • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
    • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
    Incentivized
    Read full review
    Cons
    Microsoft
    • Slack is 1000x better than teams. Why put a 250 limit on a chat? Our company hasn't moved fully to channels and it's making us lose transparency. Plus, the teams channels we do have nobody is going to. 90% loss in visibility and engagement.
    • Teams for web meetings. I think the UI/UX should match Zoom which is the standard for all our customers. They don't like it when we use Teams.
    • Chats and Channels need to somehow be on one screen automatically without having to choose that view because majority of our company hasn't opened Teams Channels and only stays in chats.
    Incentivized
    Read full review
    SAP
    • One area of concern is the many data silos that are present within SAP sales cloud
    • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
    • The product is quite vast and a lot more learning material and knowledge base documents are required.
    Read full review
    Likelihood to Renew
    Microsoft
    There are many features of Office that we cannot replicate in any other tool. Plus people know it already. It's not going away anytime soon.
    Incentivized
    Read full review
    SAP
    SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
    Incentivized
    Read full review
    Usability
    Microsoft
    Microsoft 365 is the gold standard for performing project tasks in a professional environment, enabling the quick transfer and exchange of files and ideas for team members who work locally and remotely. Its suite of tools is familiar and has evolved to being cloud based, allowing for files to be updated in real time from near and far.
    Incentivized
    Read full review
    SAP
    In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
    Incentivized
    Read full review
    Reliability and Availability
    Microsoft
    No answers on this topic
    SAP
    Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
    Read full review
    Support Rating
    Microsoft
    Over the past 8 years of using Microsoft 365, I have noticed that they change vendors often. This always leads to a poor experience in the beginning, then levels out after some time for the company to get things worked out. As a customer, it is really frustrating because I don't have time when something isn't working to have them "look into my issue" and get back with me. They have even closed a ticket I specifically told them to keep open. Your applications are only as good as the support.
    Incentivized
    Read full review
    SAP
    SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
    Read full review
    Online Training
    Microsoft
    No answers on this topic
    SAP
    Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
    Read full review
    Implementation Rating
    Microsoft
    Everything works and I use it all the time.
    Incentivized
    Read full review
    SAP
    I would rate the implementation a 7. While the process overall was successful, there were challenges related to data migration, integration with other systems, and initial user adoption. However, the support from SAP during the implementation phase was helpful, and we were able to resolve the major issues as the process progressed.
    Incentivized
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    Alternatives Considered
    Microsoft
    Its very user-friendly, collaborative and efficient that boosts productivity using cloud tools. their security is strong and it provides data protection. There are regular updates that shields us from attackers too. It offers a wealth of learning resources, including tutorials, help articles and video guide to help users make the most of the application and personally upgrade their skills.
    Read full review
    SAP
    These other products are not fully focused on sales. Of course you can create a workflow for your employees but they have too much info that youll probably won't end Up using. Also their AI assistance is not that accurate when you need some advice or personalized Insights. That's why we swapped to another software that was focused on the sales funnel.
    Incentivized
    Read full review
    Scalability
    Microsoft
    No answers on this topic
    SAP
    We can effectively manage sales and achieve scalable segmentation and targeting with SAP Sales Cloud, all with little training required. The program is incredibly user-friendly and enables additional ERP system integration. The automated authorization system, which has made permissions management easier and can be implemented in the cloud by several cloud service tenants—each of whom is a cloud service provider—was something I really appreciated. For users who don't want to click on three links to launch each relevant CRM program, this is quite helpful.
    Incentivized
    Read full review
    Return on Investment
    Microsoft
    • We have a lot of nonprofit users, so they have a good ROI.
    • I like the constant updates without having to purchase the software repeatedly.
    • I used to purchase each Office (insert year here) often, so the software was up to date and had the newest options and connectors. I think my return on investment would have been much better if Microsoft had updated those versions to keep them current; after all, we did pay for them.
    • Microsoft 365's offering a monthly fee or a discount for a year helps, and you can look at it as a free backup if you have everything set to back up to One Drive. (Cloud-based document filing you can access anywhere ( with an internet connection)—you Can't beat that!)
    Read full review
    SAP
    • Positive Impact: SAP Sales Cloud can lead to increased sales efficiency by automating manual tasks, streamlining workflows, and providing real-time access to customer data. This can result in sales teams spending more time on revenue-generating activities.
    • Negative Impact: The initial costs associated with implementing SAP Sales Cloud, including licensing, customization, and training, can be significant. If not managed properly, this may impact the short-term financials and the expected payback period.
    • Negative Impact: The comprehensive features of SAP Sales Cloud might result in a steeper learning curve for users. If not addressed through adequate training and change management, this complexity can temporarily impact productivity.
    Incentivized
    Read full review
    ScreenShots

    SAP Sales Cloud Screenshots

    Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization