Microsoft 365 vs. SAP Sales Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft 365
Score 8.6 out of 10
N/A
Microsoft 365 (formerly Office 365) is a Microsoft Cloud subscription service that includes Microsoft Office products (Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access). The software can be installed across multiple devices and ensures that users always have the most up-to-date version of the included Office applications.
$5
Per User Per Month
SAP Sales Cloud
Score 8.6 out of 10
N/A
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
Pricing
Microsoft 365SAP Sales Cloud
Editions & Modules
Business Basic
$5.00
Per User Per Month
Individual
$5.84
*Per Month
Business - Apps
$8.25
Per User Per Month
Enterprise - F3
$10.00
Per User Per Month
Business Standard
$12.50
Per User Per Month
Business Premium
$20.00
Per User Per Month
Enterprise - E3
$32.00
Per User Per Month
Enterprise - E5
$57.00
Per User Per Month
No answers on this topic
Offerings
Pricing Offerings
Microsoft 365SAP Sales Cloud
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*When billed annually.
More Pricing Information
Community Pulse
Microsoft 365SAP Sales Cloud
Considered Both Products
Microsoft 365

No answer on this topic

SAP Sales Cloud
Chose SAP Sales Cloud
We had a comparison between SAP Sales Cloud, Microsoft Dynamics and Sales Force Optimization, we selected SAP Sales Cloud for three main reasons: SAP Sales Cloud meets our requirements the best, especially in comparison with Sales Force pricing is more attractive and as we use …
Chose SAP Sales Cloud
We liked SAP Sales Cloud the best because of the tracking capabilities between many different teams, allowing us to collaborate in a way we weren't capable of beforehand. The strong customer community was also a factor; that way, we have a way to see how other users have been …
Features
Microsoft 365SAP Sales Cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Microsoft 365
-
Ratings
SAP Sales Cloud
8.5
151 Ratings
8% above category average
Customer data management / contact management00 Ratings8.3143 Ratings
Workflow management00 Ratings8.7145 Ratings
Territory management00 Ratings8.1129 Ratings
Opportunity management00 Ratings8.9141 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.2135 Ratings
Contract management00 Ratings8.0132 Ratings
Quote & order management00 Ratings8.6132 Ratings
Interaction tracking00 Ratings8.8136 Ratings
Channel / partner relationship management00 Ratings8.5130 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Microsoft 365
-
Ratings
SAP Sales Cloud
8.8
129 Ratings
13% above category average
Case management00 Ratings8.6124 Ratings
Call center management00 Ratings9.0113 Ratings
Help desk management00 Ratings8.7114 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Microsoft 365
-
Ratings
SAP Sales Cloud
8.1
130 Ratings
4% above category average
Lead management00 Ratings8.1129 Ratings
Email marketing00 Ratings8.1111 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Microsoft 365
-
Ratings
SAP Sales Cloud
8.3
142 Ratings
7% above category average
Task management00 Ratings8.3134 Ratings
Billing and invoicing management00 Ratings8.3112 Ratings
Reporting00 Ratings8.2130 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Microsoft 365
-
Ratings
SAP Sales Cloud
8.4
140 Ratings
8% above category average
Forecasting00 Ratings8.2130 Ratings
Pipeline visualization00 Ratings8.9131 Ratings
Customizable reports00 Ratings8.1135 Ratings
Customization
Comparison of Customization features of Product A and Product B
Microsoft 365
-
Ratings
SAP Sales Cloud
8.1
137 Ratings
5% above category average
Custom fields00 Ratings7.9137 Ratings
Custom objects00 Ratings7.9130 Ratings
Scripting environment00 Ratings8.5113 Ratings
API for custom integration00 Ratings8.1122 Ratings
Security
Comparison of Security features of Product A and Product B
Microsoft 365
-
Ratings
SAP Sales Cloud
9.2
140 Ratings
9% above category average
Single sign-on capability00 Ratings9.3134 Ratings
Role-based user permissions00 Ratings9.1134 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Microsoft 365
-
Ratings
SAP Sales Cloud
9.0
97 Ratings
18% above category average
Social data00 Ratings8.797 Ratings
Social engagement00 Ratings9.393 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Microsoft 365
-
Ratings
SAP Sales Cloud
8.5
116 Ratings
12% above category average
Marketing automation00 Ratings8.3112 Ratings
Compensation management00 Ratings8.792 Ratings
Platform
Comparison of Platform features of Product A and Product B
Microsoft 365
-
Ratings
SAP Sales Cloud
8.3
121 Ratings
8% above category average
Mobile access00 Ratings8.3121 Ratings
User Ratings
Microsoft 365SAP Sales Cloud
Likelihood to Recommend
8.8
(259 ratings)
8.4
(162 ratings)
Likelihood to Renew
9.5
(6 ratings)
8.1
(14 ratings)
Usability
8.7
(29 ratings)
7.0
(10 ratings)
Availability
-
(0 ratings)
9.1
(2 ratings)
Performance
-
(0 ratings)
9.1
(2 ratings)
Support Rating
8.9
(54 ratings)
5.9
(13 ratings)
Online Training
-
(0 ratings)
9.1
(3 ratings)
Implementation Rating
9.0
(2 ratings)
7.6
(4 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
8.6
(122 ratings)
Professional Services
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
8.2
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Microsoft 365SAP Sales Cloud
Likelihood to Recommend
Microsoft
Microsoft 365 would be well suited for medium to large enterprises. This is where there are several hundreds or thousands of people. Since most everyone has used one of the applications the learning curve would be reduced. Another reason would be the ability to implement security measures to prevent access to sensitive data. This could justify the cost of an Enterprise license.
Read full review
SAP
Well, I've been using SAP Sales Cloud for 6 months now so my conclusions are that if your employees are techy friendly then I would recommend It, but if they are quite not used to advanced CRM tools could be a bit overwhelming at first. Pricing it's okay thought, compares to other tools I've used previously.
Read full review
Pros
Microsoft
  • Chat with teams and the integrations with the other apps, and many more smaller ones, like to-dos, news, and the recent Outlook integration.
  • Easy embedding on SharePoint to broadcast all the content created in the different tools.
  • The office package is still robust with the good things from the past and new additions.
Read full review
SAP
  • I love its ability to automate the entire sales process for us.
  • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
  • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
Read full review
Cons
Microsoft
  • Slack is 1000x better than teams. Why put a 250 limit on a chat? Our company hasn't moved fully to channels and it's making us lose transparency. Plus, the teams channels we do have nobody is going to. 90% loss in visibility and engagement.
  • Teams for web meetings. I think the UI/UX should match Zoom which is the standard for all our customers. They don't like it when we use Teams.
  • Chats and Channels need to somehow be on one screen automatically without having to choose that view because majority of our company hasn't opened Teams Channels and only stays in chats.
Read full review
SAP
  • One area of concern is the many data silos that are present within SAP sales cloud
  • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
  • The product is quite vast and a lot more learning material and knowledge base documents are required.
Read full review
Likelihood to Renew
Microsoft
There are many features of Office that we cannot replicate in any other tool. Plus people know it already. It's not going away anytime soon.
Read full review
SAP
SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
Read full review
Usability
Microsoft
Microsoft 365 is the gold standard for performing project tasks in a professional environment, enabling the quick transfer and exchange of files and ideas for team members who work locally and remotely. Its suite of tools is familiar and has evolved to being cloud based, allowing for files to be updated in real time from near and far.
Read full review
SAP
In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
Read full review
Reliability and Availability
Microsoft
No answers on this topic
SAP
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
Read full review
Support Rating
Microsoft
Over the past 8 years of using Microsoft 365, I have noticed that they change vendors often. This always leads to a poor experience in the beginning, then levels out after some time for the company to get things worked out. As a customer, it is really frustrating because I don't have time when something isn't working to have them "look into my issue" and get back with me. They have even closed a ticket I specifically told them to keep open. Your applications are only as good as the support.
Read full review
SAP
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Read full review
Online Training
Microsoft
No answers on this topic
SAP
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
Read full review
Implementation Rating
Microsoft
Everything works and I use it all the time.
Read full review
SAP
I would rate the implementation a 7. While the process overall was successful, there were challenges related to data migration, integration with other systems, and initial user adoption. However, the support from SAP during the implementation phase was helpful, and we were able to resolve the major issues as the process progressed.
Read full review
Alternatives Considered
Microsoft
Its very user-friendly, collaborative and efficient that boosts productivity using cloud tools. their security is strong and it provides data protection. There are regular updates that shields us from attackers too. It offers a wealth of learning resources, including tutorials, help articles and video guide to help users make the most of the application and personally upgrade their skills.
Read full review
SAP
Sap sales cloud has boosted the supply chain network . Sap Sales cloud has seamlessly unified the backend business processes into more transparent effective ones.The customer satisfaction have also increased with better customer collaboration and relationship.The vendor management process has also been significantly impacted and all for good. Customers are really happy with it
Read full review
Scalability
Microsoft
No answers on this topic
SAP
1. It much needed to the end-user like sales person and marketing team to read the real time analysis for better decision making and deal closing. 2. Cost calculation and tracking becomes easier on go. 3. HR department, sales and marketing teams are getting insights for further improvement of the process of sales and conversion rate. 4. Easier to know customer behavior and taste.
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Return on Investment
Microsoft
  • We have a lot of nonprofit users, so they have a good ROI.
  • I like the constant updates without having to purchase the software repeatedly.
  • I used to purchase each Office (insert year here) often, so the software was up to date and had the newest options and connectors. I think my return on investment would have been much better if Microsoft had updated those versions to keep them current; after all, we did pay for them.
  • Microsoft 365's offering a monthly fee or a discount for a year helps, and you can look at it as a free backup if you have everything set to back up to One Drive. (Cloud-based document filing you can access anywhere ( with an internet connection)—you Can't beat that!)
Read full review
SAP
  • Integration with additional sales tools, such as LinkedIn Sales Navigator, greatly improves the speed and efficiency of our entire process.
  • Standard templates facilitate easy and efficient lead interaction.
  • The time is reduced and representative job productivity increases when SAP Sales Cloud is used.
Read full review
ScreenShots

SAP Sales Cloud Screenshots

Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization