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Saves maintenance cost and human intervention. Quickly resolves queries that reduced queue time. Build brand value by doing client trust on us … all queries. Ensure consistency, build trust and relationship. Boost brand value and customer experience. Report
Slower response time create issues sometimes. Licensing cost is not pocket friendly. Third party integration is challenging. … reducing the waiting time and delivering the better solution. Increase brand value because best customer support is the main backbone of the every…
Solution costing is high. Less options for third party integrations. Managing of old tickets … and customer satisfaction ratings. Reduce maintenance as well as resource cost. Tickets are now resolving very rapidly as well.
Mobile app is very user friendly due to it lack of features. Pricing model is not suitable for small organisations. … our customer support executive. Fast response time and save maintenance cost.
It increased our brand value by getting positive feedbacks from our customers. Improved customer satisfaction … service cost by simple adding automation on our customer tickets. … Yes it improves a lot, It increase our company revenue, reduce maintenance cost,…
less follow-up confusion Helped maintain SLA targets easily Reduced service cost over time
Subscription cost is not pocket friendly, Dashboard is laggy and has limited options/feature … customer support is very crucial part of the organisation, for making the brand value on the basis of customer feedbacks and reports. It handle customer issues…
trust and relationship on us. Gives better productivity and build our brand value. … resolution quickly tickets & gives the better resolution. Increase brand value because now customer are happy with our services and recommending use on
High costing for setup in small organisations. Limited options for customisations. Challenging … Improved customer experience by reducing response time. Increased brand value as well as brand revenue.
UI is a little bit laggy. The pricing model is not friendly. Challenging when integrating with 3rd party services
Costing is not user friendly for startups. Dashboard has limited options needs to … Mainly reduce the manual efforts or enter the values. large no of tickets can handle easy by adding automation. Reduce human
Pricing needs to be more pocket-friendly. The mobile app requires optimization for
High cost Setup is quote complex User Interface needs to be more customer centric … AI/Automation, easily works with global support operations team, maintenance cost reduced due to predictive intelligence. As a customer point of view support
backed integration with SAP S/4HANA and had less overall cost of ownership and standard and less cost invite involved for integration … releasing quarterly without any extra cost of licence It … It helped a lot to satisfy customer and increase overall brand value and…
reduced customer service resolution time customer service cost improved customer satisfaction
SAP C4C was selected to reduce the cost that they had with Salesforce.
Reduced Resolution time cost savings customer satisfaction
suited for them. For Small companies with low ticket size clients it can be expensive as compared to other competitors in the market. they should choose wisely … customizations for zendesk are complicated and its expensive as compared to the features they are providing.
AI helps in resolving tickets and in decision making. It reduce the human cost & efforts as well as optimise the resources for better supports. It ensures … Needs UI improvements. Limited Integration with 3rd Party. Cost & licensing issue for small businesses.
little the negative impact they have by feeling that they are heard and valued customer satisfaction improves when there are different channels of attention
reduced customer service resolution time customer service cost improved customer satisfaction
SAP Service Cloud came out cheaper and tied in a lot better with out other SAP products. It was well established
More complete customer experience more affordable storage plans Enhance case management services A little more agility in
Customer service resolution time and service cost. Service cloud improved the customer satisfaction.
We use SAP Service Cloud V1 to record technical requests, price requests, sample order requests, etc. The basic idea is to use the ticket object's tight
