SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.
For the latest information on pricing, visit https://www.sap.com/products/crm/service-cloud/pricing.html
The following is a quick overview of editions offered by other software in similar categories
Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.
Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user…
Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more…
AI helps in resolving tickets and in decision making. It reduce the human cost & efforts as well as optimise the resources for better supports. It ensures … Needs UI improvements. Limited Integration with 3rd Party. Cost & licensing issue for small businesses.
little the negative impact they have by feeling that they are heard and valued customer satisfaction improves when there are different channels of attention
reduced customer service resolution time customer service cost improved customer satisfaction
SAP Service Cloud came out cheaper and tied in a lot better with out other SAP products. It was well established
More complete customer experience more affordable storage plans Enhance case management services A little more agility in
Customer service resolution time and service cost. Service cloud improved the customer satisfaction.
We use SAP Service Cloud V1 to record technical requests, price requests, sample order requests, etc. The basic idea is to use the ticket object's tight
resolution time due to tight integration with Sales Cloud All other features add value to the business Product is satisfactory in general.
of our current SAP S4/HANA, so system integration was flawless and added value to our business life cycle.
Few of inbuilt sub modules with minimal price Ready GST Improvement in reporting and analytics … part when compared to the other players in the market, DDA was impressive, pricing is reasonable when compared to other vendors and the timeline for the implementation
where all the teams can view the progress and stay up to date. Helps deliver value to clients as we it is seamless for clients to raise tickets and track them … Yes it has added significant value to us and our customers. Mainly to have a system where our customers
providing infinite opportunity of integration with other SAP solutions. Affordable Solutions with effective features. It has prebuilt charts which helps … Yes it reduces the infrastructure maintenance cost which is very likely things. It reduces our time with analysis as It has … works like a ch…
compliance and security that we need it at the time. In term of pricing is more expensive but far more robust. We attent thousand of people and uptime should … So we are happy with that It reduce customer service resolution time The cost for customer service turn to breakeven. Great too. 5 … Once install, works ok, but need a lot of tweak…
Pricing is a bit on a higher side The UI could be made ever evolving keeping in … us improve our performance and increase productivity. If I take away the pricing quotient which is slightly on the higher side and the time taken t…
Cost of Implementation,licensing and maintaining is high. Limited customising
Cost Savings Improved customer satisfaction Complexity and Learning Curve … demands of our customer service operations, ultimately delivering enduring value over the long term.
increased brand value increased staus among competitors Native integration with other SAP products
time spent on manual tasks, allowing our team to focus on more complex, value-added activities. As a marketing agency working with a major bank, maintaining
Expensive platform It is resource intensive platform There is learning curve
Cloud provides entry level licence pricing that small and medium businesses can afford, while Salesforce license pricing tends to be really high even in small … business want to start using a CRM service without having to pay a high license fee for the start. Improved … information between teams, leading to improved customer satisf…
Reduced Resolution Time Improved Customer Satisfaction Enhanced Brand Value
Increased Customer delivery and Satisfaction. Operational time save and manpower cost. increase self confidence.
most of the times are not that useful Sometimes the price of the different licenses can be quite expensive compared with competitors. … altough possible it will require a lot of development effort, meaning more cost and longer ROI period.
Reduced Resolution time cost savings customer satisfaction
