All you need is SAP for your CRM!
April 19, 2022

All you need is SAP for your CRM!

Manish Doddamane | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Service Cloud

We mainly use SAP Service Cloud for accounting and CRM functions. It allows us to provide an optimum service for our customers which has improved the experience of our end users drastically. It can easily handle large-scale data and process it without any hassle. The convenience of storing the material, the security of the content, and the ability to access it using our personal devices.
  • Well-organized
  • The payment structure is very convenient as you pay only for the services you utilize
  • Intuitive UI
  • Initial setup and configuration is tedious
  • Trail version has a very limited scope
  • CRM tool
  • Ticket Management Feature
  • It provides omnichannel support
  • It has improved the customer experience
  • The time taken to close tickets has been reduced drastically.
  • The overall efficiency of the sales team has been improved.
We opted for SAP Service Cloud for pre-existing business relations and SAP has strong service expertise in this field. With SAP, there is a real intention to enhance the product on a continuous basis with a focused product roadmap and future vision. SAP also offers a breadth of services that can be integrated with its other modules.

Do you think SAP Service Cloud delivers good value for the price?


Are you happy with SAP Service Cloud's feature set?


Did SAP Service Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Service Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Service Cloud again?


For a large organization, it is a perfect fit in terms of functionalities and scalability. Although the cost is on the higher side, suitable for large-scale companies, the features and the overall return on investment are optimum. Also, it has very good customer support which provides you with proper assistance when needed, especially in set-up and initial stages.