Good CRM solution, great value for the price
October 24, 2023
Good CRM solution, great value for the price
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Service Cloud
We use SAP Service Cloud to streamline and share the communication process with our customers.
Using a CRM software for this helps use share information in real time among the multiple stakeholders within the organisation, and to provide a database for best practices for new account managers.
Using a cloud based solution also allows us to delegate security management, which can be costly if done internally.
Using a CRM software for this helps use share information in real time among the multiple stakeholders within the organisation, and to provide a database for best practices for new account managers.
Using a cloud based solution also allows us to delegate security management, which can be costly if done internally.
- Clear user interface
- Security features (MFA Authentication)
- Integration with other SAP solutions
- Lack of documentation for some functionalities
- Lack of multi-language support (especially Japanese)
- AI features could be improved
- Improved the speed to customer communication
- Helped sharing customer information between teams, leading to improved customer satisfaction
- Reduced the cost of maintaining a proprietary solution
The fact that SAP Service Cloud provides a unified source for information for customer communication made it much easier to share information among internal teams facing the same customer, but usually not communications with each other.
This allowed for a better and more efficient communication with the customer, leading to increased customer satisfaction and thus increase in profits.
This allowed for a better and more efficient communication with the customer, leading to increased customer satisfaction and thus increase in profits.
SAP Service Cloud provides entry level licence pricing that small and medium businesses can afford, while Salesforce license pricing tends to be really high even in small start scenarios.
SAP Service Cloud also provides enough basic features as a standalone solution, whereas Salesforce often requires a full scale integration with other Salesforce solutions to be fully functional.
SAP Service Cloud also provides enough basic features as a standalone solution, whereas Salesforce often requires a full scale integration with other Salesforce solutions to be fully functional.
Do you think SAP Service Cloud delivers good value for the price?
Yes
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
Yes
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes