Sayint

Sayint is a conversational analytics platform offered by Sayint Company. According to the vendor, it is designed to capture and analyze customer conversations, providing actionable insights for sales intelligence, compliance monitoring, customer experience improvement, and agent performance monitoring. The product is targeted at small to large enterprises in various professions and industries, including banking and finance, retail (fashion brands), and travel companies.

Key Features

Sales Intelligence and Analytics: According to the vendor, Sayint provides performance metrics for the sales team, including knowledge and training gaps, script adherence, talk-over analysis, objection handling, and other micro metrics. It aims to enable sales teams to track, engage, and close deals better by identifying areas for improvement and uncovering insights to enhance their sales performance.

Automated Audit and Compliance Monitoring: The vendor claims that Sayint allows organizations to audit 100% of customer conversations, surpassing the industry standard of 2-3%. It is said to alert relevant teams about potential threats and breaches, reducing the risk of penalties. Additionally, it simplifies compliance documentation and proofing processes.

Customer Experience: According to the vendor, Sayint captures key metrics like C-SAT, NPS, and CES based on industry benchmarks. It aims to provide a holistic approach to customer experience by objectively scoring every customer interaction, identifying customer intent, sentiment, and overall journey satisfaction.

Agent Performance Monitoring: Sayint is designed to monitor the quality of interactions between organizations and their customers, automatically creating scorecards to identify training and knowledge gaps for agents. It claims to offer in-depth insights to consistently improve agent performance.

Automated Compliance Monitoring: The vendor states that Sayint audits 100% of calls to ensure adherence to regulatory and organization-wide compliance measures. It aims to help organizations handle compliance norms easily and efficiently, reducing the risk of penalties and ensuring compliance documentation and proofing.

Nurture Call Insights Real-Time: According to the vendor, Sayint provides insights from customer calls to evaluate agent performance and improve sales and customer retention. It leverages built-in metrics like sales-pitch, sales negotiation, and sold-out price, aiming to help organizations make data-driven decisions based on real-time call insights.

Improve Service Effectiveness: Sayint is designed to map the customer journey and objectively measure the effectiveness of the customer experience. It aims to track parameters, escalations, and attrition metrics to evaluate the success of the customer experience strategy, helping organizations identify areas for improvement and optimize their customer service.

Increase Sales Productivity: The vendor claims that Sayint measures sales effectiveness and provides insights on best practices, helping organizations replicate successful sales strategies. It aims to create new metrics using Over the Top Service (OTTS) to track sales performance.

Agent Performance & Training: Sayint is said to monitor agent performance and identify areas for improvement. It aims to develop agent objectives and continuously monitor key performance indicators, enabling targeted training modules based on agent performance data.