TrustRadius: an HG Insights company

RWS Tridion Sites

Score9 out of 10

47 Reviews and Ratings

Get a Demo

What is RWS Tridion Sites?

RWS Tridion Sites provides web content management capabilities, connecting people, processes, and information across teams, brands, and markets, to deliver impactful online experiences globally.

RWS Tridion Sites' DPX platform enables the use of either traditional or headless publishing. It includes advanced features such as automated personalization, multilingual capabilities and Semantic AI.

The BluePrinting® technology at the core of RWS Tridion Sites simplifies reuse and management of different content variations.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features RWS Tridion Sites has to offer, as determined by TrustRadius' reviewers.
Based on 47 ratings of RWS Tridion Sites's features
View all features

Top Performing Features

  • Internationalization / multi-language

    The software supports multiple languages, countries, currencies, etc.

    Category average: 7.8

  • Role-based user permissions

    Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

    Category average: 8.3

  • Admin section

    The admin page is easy to navigate and use.

    Category average: 8.1

Areas for Improvement

  • WYSIWYG editor

    What-You-See-Is-What-You-Get editing tool allows users to build pages without writing code.

    Category average: 8.1

  • Code quality / cleanliness

    Code generated by WYSIWYG editor is clean and validates according to W3C standards.

    Category average: 8

  • Community / comment management

    Users can put post/page comments through an approval process, auto-approve commenters based on their email addresses, block commenters by IP address, delete comments, etc.

    Category average: 7.5

Reviews

What users are saying about RWS Tridion Sites.
View all reviews

Tridion Docs for Tech Docs

Jonathan Chandler
Technical Communications Group Supervisor at Intralox (1001-5000 employees employees)

Use Cases and Deployment Scope

We use Tridion Docs to create and manage our technical documentation. Implementing Tridion Docs has allowed us to scale our operation and keep pace with the growth of the business. We've successfully increased productivity, improved consistency, and reduced translation costs. Tridion has played a large role in enabling these successes.

Pros

  • Simplify content management
  • Enable easier collaboration
  • Standardize content workflows
  • Simplify translation processes

Cons

  • Improved search functionality
  • Improved Review Space funcitionality
  • OOTB notification functionality
  • OOTB reporting and metrics

Return on Investment

  • Reduced costs
  • increased throughput
  • increased consistency
  • increased quality

Other Software Used

Acrolinx

Tridion Delivers!!!

Verified User
Manager in Product Management (10,001+ employees employees)

Use Cases and Deployment Scope

We use Tridion for our public sites. It has really delivered! The problems this product has helped to solve include, content reusability, publishing once and using many, flexibility, the use of connectors, the forms plug-in, and so much more. Our contacts Jessica Roland and Wiegert Tierie are great and responsive to our needs (e.g., support, using a forms plug-in, graphQL, etc.). We escalate any issues that come up and they are quick to resolve.

Pros

  • Reusable content
  • Content as a service
  • Inheritance of templates and components
  • Flexibility

Cons

  • New UI :) I know they are on it.
  • Ease of upgrades
  • Upgrades should not be too costly

Return on Investment

  • Negative - Finding and keeping qualified support staff
  • Positive - Saves time by publishing once and using many
  • Positive - Ease of adding content with components
  • Positive - Building component with ADA and responsiveness in mind

Tridion Experience

Incentivized
Verified User
Team Lead in Engineering (10,001+ employees employees)

Use Cases and Deployment Scope

We're using Tridion (SDL Tridion Content Management System) for more than 200 websites to serve our customers. Tridion enables us to create and deliver contentful websites in 15 different languages. From our point of view personalization features and ready to use templates facilitate content creation process, even non-technical people can easily experience content creation and delivery throughout the aforementioned product. Besides, blueprint hierarchy paves the way of to manage such large scale content that our company owns.

Pros

  • Personalization
  • Blueprint Hierarchy
  • Translated Content

Cons

  • AI
  • Search
  • Managing Translation Projects

Return on Investment

  • Preparing standalone pages quickly
  • Facilitates content inventory management

Tridion Sites 9.5 rocks

Verified User
Professional in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

We use Tridion for our public websites, mobile apps. The problems solved include content reusability, blueprinting, multi-channel platform usage. We got quite a bit of customization which product support in terms of deploying / GUI extensions / Events code etc., Also got complex publishing (both static and dynamic publishing to name a few) which is taken care of Tridion sites 9.5 Our contacts of professional services, customer services address any issues we face during our implementation/post live.

Pros

  • Blueprinting
  • reusability
  • Extensibility

Cons

  • some missing features of classic UI in new UI interface should be addressed
  • More add-ons which will avoid customisations
  • Easier upgrade path

Return on Investment

  • ROI
  • Reusability
  • multi channel publishing
  • Headless with front end technologies like nodejs, graphql

SDL Tridion Sites Review

Incentivized
Verified User
Program Manager in Marketing (1001-5000 employees employees)

Pros

  • High-powered CMS for Enterprise needs
  • Powerful multi-lingual site management and organization
  • Key integration solutions for publishing web content

Cons

  • If you are hoping to orbit the planet with a CMS, Tridion is built to leave the solar system. It is a very very powerful solution built for very serious enterprise businesses in hope of robust capabilities, which could be good or bad.
  • Supporting business users is a hefty lift and requires significant training and regular retraining, and support.
  • It's a niche solution that originally came out of Europe and was largely unknown in America. But today it's growing in popularity across the United States.
  • Finding capable support, and developers specializing in Tridion capabilities isn't always easy. And 8 years ago it was nearly impossible, involving finding European developer support shops in order to get the assistance needed. This is changing though and American developer firms are becoming more widely available.

Return on Investment

  • We've seen over 250% growth as a result of our initial implementation.
  • Our web presence is an industry defining leader for the non-profit segment.

Alternatives Considered

WordPress, Drupal, Joomla!, Kentico, MS SharePoint and Umbraco CMS

Other Software Used

WordPress, Drupal, Joomla!

Related Products

Products similar to RWS Tridion Sites that may also meet your needs.
All comparisons
Sitecore Digital Experience Platform
CompareLearn more
Adobe Experience Manager
CompareLearn more
Acquia Digital Experience Platform
CompareLearn more