TrustRadius: an HG Insights company
RWS Tridion Sites Logo

RWS Tridion Sites Reviews and Ratings

Rating: 9 out of 10
Score
9 out of 10

Reviews

22 Reviews

Tridion Experience

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We're using Tridion (SDL Tridion Content Management System) for more than 200 websites to serve our customers. Tridion enables us to create and deliver contentful websites in 15 different languages. From our point of view personalization features and ready to use templates facilitate content creation process, even non-technical people can easily experience content creation and delivery throughout the aforementioned product. Besides, blueprint hierarchy paves the way of to manage such large scale content that our company owns.

Pros

  • Personalization
  • Blueprint Hierarchy
  • Translated Content

Cons

  • AI
  • Search
  • Managing Translation Projects

Likelihood to Recommend

Tridion is a beneficial product that eases content experience including digital content, multiple languages through the markets.

Vetted Review
RWS Tridion Sites
5 years of experience

Tridion Sites 9.5 rocks

Rating: 10 out of 10

Use Cases and Deployment Scope

We use Tridion for our public websites, mobile apps. The problems solved include content reusability, blueprinting, multi-channel platform usage. We got quite a bit of customization which product support in terms of deploying / GUI extensions / Events code etc., Also got complex publishing (both static and dynamic publishing to name a few) which is taken care of Tridion sites 9.5 Our contacts of professional services, customer services address any issues we face during our implementation/post live.

Pros

  • Blueprinting
  • reusability
  • Extensibility

Cons

  • some missing features of classic UI in new UI interface should be addressed
  • More add-ons which will avoid customisations
  • Easier upgrade path

Likelihood to Recommend

Blueprinting model is a big plus. The structure is defined, templates, components, schemas are set up at a global level and shared across inherited items. This means creating once, re-using it in many places, (localize them as and when necessary) is a big plus and well suited. if the company does not have localization requirements and also one or two sites, then the product may be a bit too much as it is more of an enterprise edition.

Vetted Review
RWS Tridion Sites
11 years of experience

Tridion Delivers!!!

Rating: 8 out of 10

Use Cases and Deployment Scope

We use Tridion for our public sites. It has really delivered! The problems this product has helped to solve include, content reusability, publishing once and using many, flexibility, the use of connectors, the forms plug-in, and so much more. Our contacts Jessica Roland and Wiegert Tierie are great and responsive to our needs (e.g., support, using a forms plug-in, graphQL, etc.). We escalate any issues that come up and they are quick to resolve.

Pros

  • Reusable content
  • Content as a service
  • Inheritance of templates and components
  • Flexibility

Cons

  • New UI :) I know they are on it.
  • Ease of upgrades
  • Upgrades should not be too costly

Likelihood to Recommend

Love the product and I really like how we use it for public sites. The only negative aspect is that it is just hard to find Tridion devs that understand the tool, grasp .net, react, and understand the blueprint, etc.

Vetted Review
RWS Tridion Sites
5 years of experience

Tridion Docs for Tech Docs

Rating: 9 out of 10

Use Cases and Deployment Scope

We use Tridion Docs to create and manage our technical documentation. Implementing Tridion Docs has allowed us to scale our operation and keep pace with the growth of the business. We've successfully increased productivity, improved consistency, and reduced translation costs. Tridion has played a large role in enabling these successes.

Pros

  • Simplify content management
  • Enable easier collaboration
  • Standardize content workflows
  • Simplify translation processes

Cons

  • Improved search functionality
  • Improved Review Space funcitionality
  • OOTB notification functionality
  • OOTB reporting and metrics

Likelihood to Recommend

Tridion is well suited for creating and maintaining tech content. The Draft Space component is well suited for capturing content from SMEs. Tridion Pub Manager is well suited for teams new to DITA and CCMS.

SDL Tridion Sites Review

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Compassion International utilizes SDL Tridion Sites to manage our web presence, the content for our e-commerce interface, and other content needs throughout our NGO. We have built a very robust web solution for our constituents through Tridion including my account, checkout, letter writing, and other robust capabilities for our constituency. We have been using Tridion longer than SDL even owned the solution. And at first, SDL saw it as an also ran product. But have, over the past few years begun to give it the emphasis in SDL's stable of tools that it deserves. Tridion is one of the most important marketing capabilities and solutions.

Pros

  • High-powered CMS for Enterprise needs
  • Powerful multi-lingual site management and organization
  • Key integration solutions for publishing web content

Cons

  • If you are hoping to orbit the planet with a CMS, Tridion is built to leave the solar system. It is a very very powerful solution built for very serious enterprise businesses in hope of robust capabilities, which could be good or bad.
  • Supporting business users is a hefty lift and requires significant training and regular retraining, and support.
  • It's a niche solution that originally came out of Europe and was largely unknown in America. But today it's growing in popularity across the United States.
  • Finding capable support, and developers specializing in Tridion capabilities isn't always easy. And 8 years ago it was nearly impossible, involving finding European developer support shops in order to get the assistance needed. This is changing though and American developer firms are becoming more widely available.

Likelihood to Recommend

This totally depends. If the individual asking has a large business that needs a comprehensive solution that includes a multi-national platform, multi-lingual needs, and they need something that they are willing to invest in heavily, then SDL Tridion Sites is fantastic. But for most mid-level organizations, it is way way too complicated and heavy of a lift to setup and support. We succeeded with it, but it was through serious effort and investment.

Vetted Review
RWS Tridion Sites
8 years of experience

Tridion at a biotech service

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

SDL Tridion is used for corporate website maintenance and is updated by IT and ER groups. It allows us to add new products to the catalog and keep our company's information and news up to date. All work is done internally. All components and pages are created by our company internally, and all the assets are provided by external authors and graphic designers.

Pros

  • It allows for creating a variety of page layouts
  • It supports SEO management
  • It has good back-end to front-end integration

Cons

  • It would be great to have an ability to reuse images in the components of different proportions
  • It would be good to have an internal tool that helps to find if a component is linked to another component or is used on some pages
  • Sometimes it takes too long to propogate changes even the small ones

Likelihood to Recommend

SDL Tridion is good for large-scale sites that use a lot of pages based on templates. Specifically, it is great for extensive online catalogs. It also good for creating microsites. For the simpler scenarios that require all pages to have different layouts and stylesheets associated with them, using Tridion may be too much of a hassle.

Vetted Review
RWS Tridion Sites
1 year of experience

Administrator supporting marketers - I am the person they go to when content isn't appearing on the site :)

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

SDL Tridion is being used across the majority of our organization for our marketing websites. We implemented it as a multi-site platform, making it easier to have localization and mass publishing/inheritance options.

Pros

  • Makes it easy to spin up a new site quickly
  • Allows for numerous users to work on the same site without conflicting with each other's changes
  • Allows you to unpublish changes or revert to old versions if you make a mistake
  • Allows you to time publishing actions (for example, you can set it to happen overnight)

Cons

  • The user management and permissions can be confusing, especially since you have to add users directly in the database before adding permissions (I believe this was resolved with version 2013)
  • The publishing queue can easily get clogged, and it can be difficult to fully restart and get pending items published out
  • If a user has an item checked out and publishes it, it will act like it went through successfully, but actually hasn't. It can be misleading and difficult to troubleshoot why changes haven't appeared on the site.

Likelihood to Recommend

I think it is really well suited for users who have multiple sites that need to inherit from a parent site, and want easy mass publishing options with the opportunity to also localize/personalize content to a lower level site.

SDL Tridion

Rating: 9 out of 10

Use Cases and Deployment Scope

Tahzoo are premier implementors of SDL Tridion. Our clients have complex and unique Content Management problems and SDL Tridion solves that. The blueprinting feature allows complete reuse of content and templates between web site. It is unique to SDL Tridion. There are also many other modules which comes with SDL Tridion that allows organizations to personalize content to specific users on web sites as well.

Pros

  • Blueprinting and reuse of content
  • The front end or delivery application can be .net, java or php.
  • Personalization of content.

Cons

  • Image repository/manipulation within the system.
  • Experience manager can be improved on.
  • Content porting between publications is not possible.

Likelihood to Recommend

SDL Tridion is very useful for large corporation which have a number of different websites under their umbrella. They may have many small websites which may need some content from the main site. With the blueprinting model, this is easily achieved. It is also good for translations and multilingual websites since the same blueprinting principle applies.

SDL Tridion CMS Review for new customers

Rating: 8 out of 10

Use Cases and Deployment Scope

Tridion was used to support a former client, we assisted implement and manage their CMS platform. Their challenges were managing a content hierarchy, preview/publish content targets and needing support for a technical solution integrating various technologies.

Pros

  • Tridion gives you full capability to build content pages through the use of their component sections that can be used as a building block approach.
  • The publishing pipelines were very effective when dealing with various environments of dev, qa, staging and production.
  • I found the internal newsletter management to be very helpful to customer and engagement outreach right within the CMS platform.

Cons

  • I thought the upgrade process was a little involved going from one major version to another.
  • Additional Cookbooks could also improve implementation and development of the later versions of the CMS

Likelihood to Recommend

Tridion is a true enterprise CMS, if your organization is well suited for the cost and the ability to capitalize on managed content and make use of the various tools available then its a great investment. Key questions would be size of organization, budget, licenses, etc.

Tridion does it's job

Rating: 8 out of 10

Use Cases and Deployment Scope

We use Tridion extensively for both our company intranet and public sites. I find Tridion a very effective and efficient Content Management System. There may be some areas where it can be made better, but for our purposes, it's doing a good job.

Tridion is used globally by our content owners as they build their country websites, in their own language, using the same branding.

Pros

  • Multilingual functionality by effective blueprinting really does it's job.
  • Re-usability of templates and building blocks across different projects works really well.
  • The interface makes it easier for developers to navigate around the tool.

Cons

  • Workflow needs to be addressed and worked on. We've tried implementing it back in R5 and it kept hanging the pages in between steps.
  • SiteEdit appear to be a problem in our setup. I would expect the functionality to be "plug and play" but we end up custom coding parts of it to make it work.
  • It would really be nice if they offer free "plug and play" add ons to the tool, i.e. polling widgets, commenting widgets, social networking, etc, without having to do too much coding to integrate.
  • Enable for easy portability and re-usability of content with other CMS.

Likelihood to Recommend

Tridion will do its job for simple, less interactive websites. However, if you're looking into creating sites that are more interactive, more personalized and transactional based interaction with visitors, using it can be very challenging. Lots of coding involved, on top of the templating work.