What is SearchUnify Virtual Assistant?
SearchUnify Virtual Assistant or SUVA is a federated, information retrieval augmented chatbot for fine-tuned contextual, and intent-driven conversational experiences at scale. SUVA harnesses machine learning, NLP, NLQA, generative AI and an insights engine to resolve customer and employee support queries 24/7 with less user effort.
By leveraging the retrieval augmented generation approach, SUVA fetches relevant information or responses, which are then used as input or context for the generation component to produce more accurate and contextually appropriate responses. SUVA offers features like contextual, intent-sensitive responses, unsupervised learning, transactional query management, end-to-end assistance, human handoff, dynamic decision tree support, and analytics. SUVA can automate various types of internal operations to reduce employee burden while simultaneously lowering costs in the HR, IT, and Customer Support industries.
By leveraging the retrieval augmented generation approach, SUVA fetches relevant information or responses, which are then used as input or context for the generation component to produce more accurate and contextually appropriate responses. SUVA offers features like contextual, intent-sensitive responses, unsupervised learning, transactional query management, end-to-end assistance, human handoff, dynamic decision tree support, and analytics. SUVA can automate various types of internal operations to reduce employee burden while simultaneously lowering costs in the HR, IT, and Customer Support industries.
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