Name: SearchUnify Virtual Assistant
Author: Grazitti Interactive

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Changelog

Image Recognition

JavaScript Frameworks

Development

K-12 Online Learning

Education

Business Intelligence (BI)

Collaboration

Corporate Performance Management (CPM)

Desktop Publishing

Interactive Voice Response (IVR)

Supply Chain Management

Enterprise

Accounting

Payment Hubs

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Data Center Outsourcing (USA)

Data Lakehouse

Data Masking

Data Privacy Management

Ethernet Switches

Fraud Detection

IT Asset Disposal

IT Asset Management

IT Infrastructure Monitoring

Integration Platform as a Service (iPaaS)

Managed IT Service

Network Performance Monitoring

Network Security

Routers

Software Distribution

Tape Storage

Technology Business Management

Threat Hunting

Wireless LAN

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Brand Intelligence

Click Fraud

Content Management

Digital Signage

Email Management

Email Marketing

Graphics

Marketing Automation

Social Media Management

Survey & Forms Building

Swag Management

Web Analytics

Marketing

Project Management

Video Conferencing

Professional Services

Customer Relationship Management (CRM)

Presales

Trade Promotion Management

Sales

Animation

Equipment Rental

InsurTech

Insurance Policy Administration Systems

Laboratory Information Management

Lease Management

Legal Billing

Vertical-Specific

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Priority Matrix

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eMeetingsOnline

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FastPIPE

FastEST, Inc.

AspenOne Supply Chain Management

Aspen Technology

Azurepath

Azurepath, LLC.

Document Locator

ColumbiaSoft

Screenful

Screenful Oy

Aras PLM

Aras Corporation

Kore.ai

Fin by Intercom

Forethought

Salesforce Service Cloud

Microsoft Dynamics 365 Customer Service

Higher Logic Vanilla

ServiceNow Customer Service Management

Zendesk Guide

Khoros Communities

Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.

Fin with your current helpdesk

Fin with Intercom’s Helpdesk

Copilot add-on

Proactive Support Plus add-on

The Early Stage program

IBM® watsonx™ Orchestrate® leverages AI to automate complex workflows. The solution helps build, deploy, and manage AI assistants and agents. It offers a catalogue of pre-built agents and tools, low-code agent builder, multi-agent collaboration capabilities, and integrations with enterprise apps.

Essential

Standard

Essentials

IBM watsonx Orchestrate

SearchUnify Virtual Assistant

Chatbots are AI to related to virtual sales or marketing assistants and like AI virtual sales assistants, they can be used to apply conversational marketing to web pages and apps. Chatbot platforms, or chatbot builders allow IT pros to build these conversational bots. They also be used for troubleshoot and IT operations support.

Chatbot

a visualization of the SearchUnify Virtual Assistant (SUVA) AI chatbot that tackles repetitive tasks across departments, from customer support to IT to HR, boosting employee productivity and reducing costs.

SearchUnify Virtual Assistant (SUVA) breaks down departmental silos, automating tasks and streamlining conversational AI across the board.

how SUVA supports self-service with 24/7 availability, speeds up resolutions, streamlines handoffs, and reduces self-service effort.

how SUVA handles repetitive queries, streamlines employee onboarding, growth, and training, and simplifies employee and employer self-service with transactional AI.

how SearchUnify Virtual Assistant (SUVA) automates tasks across departments and leverages AI to empower self-service and streamline workflows.

SearchUnify Virtual Assistant (SUVA) automates tasks across departments and leverages AI to empower self-service and streamline workflows.

Since Grazitti’s inception in 2008, we have served the needs of global enterprises in marketing, sales and support. Our products and services have helped over 1,000 customers, including several Fortune 500 companies, build their web presence, automate marketing and sales, and streamline support. We have a comprehensive set of compliance certifications such as SSAE 16 SOC 1 and SOC 2 Type II Audits, ISO 27001, HIPAA, PIMS, and other attestations to validate our commitment to operational, data security, and privacy best practices. Services: <ul><li>Artificial Intelligence</li><li>Online Community Services/Community Management as a Service (CMaaS)</li><li>CRM</li><li>Marketing Automation</li><li>Mobile App &amp; Web Dev</li><li>Digital Marketing</li><li>PM-BA Services</li><li>Design</li><li>Analytics</li><li>IT Services Management</li><li>Information Security</li><li>Quality Assurance</li></ul> Products: <ul><li>SearchUnify Cognitive Search</li><li>Knowbler (Knowledge Enabler)</li><li>SearchUnify Virtual Assistant (SUVA)</li><li>Agent Helper</li><li>Sinergify – Salesforce and Jira Integration</li><li>KaseSync – Community and CRM Integration</li><li>Community Helper</li><li>WordPress Marketo Connector</li><li>Drupal Marketo Integration Connector</li><li>Alteryx Connectors</li><li>AEM Marketo Connector</li><li>Email to Case Advance</li><li>Khoros Salesforce Case Connector</li><li>M-Clean: Real-time Marketo Dedupe App</li><li>M-Hive: Marketo Assets Backup</li><li>Maginate: Magento Marketo Connector</li><li>Salesforce Knowledge and Khoros Connector</li><li>Selenium Framework</li><li>ZakCalendar Scheduler</li><li>Cartiveo: Shopify Marketo Connector</li><li>G-MAC: Grazitti Modular Assets Creator</li><li>Onemark – A Pre-fill Solution for Marketo Forms</li><li>ScoreNotch – Dynamically Gamified Communities</li><li>Email to Case Advance – Streamlined Case Management</li><li>IdeasPro – Effective Idea Management</li><li>Zendesk – Salesforce Connector</li><li>GuideIn – Building Walkthroughs on Salesforce Communities</li><li>Dupe Manager – Simplified Data Deduplication</li><li>Field Service Booster</li><li>Khoros-Salesforce Integration</li><li>Vanilla-Salesforce Integration</li><li>Higher Logic-Salesforce Integration</li><li>Salesforce Knowledge-Khoros Integration</li><li>Ettiq– Advanced Community Management Solution</li><li>Grigo – Centralized Hub for Multiple AI Platforms</li></ul>

Grazitti Interactive

SearchUnify Virtual Assistant or SUVA is a federated, information retrieval augmented chatbot for fine-tuned, contextual, and intent-driven conversational experiences at scale.

A guide to selecting the optimal Conversational AI solution for future-ready user experiences.

What differentiates SearchUnify Virtual Assistant's LLM-fueled capabilities from the rest of the Generative AI chatbot players?

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chatbot automation

Refers to the personalization and overall quality of custom flows for  AI-based chatbot interactions to answer queries, book appointments, create tickets, transfer chats to an agent or direct users to a knowledge base. In addition to NLP, this may include AI learning/understanding models.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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SearchUnify Virtual Assistant

Overview

What is SearchUnify Virtual Assistant?