Name: SegMate
Price: 9 USD
Author: SegMate

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Help Authoring

Push Notifications

Development

Audit

Business Intelligence (BI)

Collaboration

IP PBX

Org Chart

Procurement

Enterprise

Accounting

Spend Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bot Mitigation

C/C++ Integrated Development Environments

Cloud Storage

Code Review

Data Center Power

Data Quality

Density-Optimized Servers

Disk Based Backup

Fraud Detection

Hadoop-Related

IT Infrastructure Monitoring

Identity Management

Integration Platform as a Service (iPaaS)

Managed File Transfer (MFT)

Managed Print

Network Performance Monitoring

Object Storage

Relational Databases

Smart Contracts

Virtual Private Network (VPN)

Information Technology

A/B Testing

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Click Fraud

Content Management

Contest Management

Direct Mail Automation

Email Marketing

IP Geolocation

Intent Data

Local Marketing

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Wireframing

Professional Services

Customer Relationship Management (CRM)

Trade Promotion Management

Sales

Antivirus

Security

Estate Planning

Lease Management

Mobility as a Service

Nonprofit Fundraising

Public Transportation

Scholarship Management

Smart Cities

Telemedicine

Vertical-Specific

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SegMate is a bot building and subscriber management system developed by SegMate LLC. According to the vendor, it aims to simplify the process of creating and managing bots for marketing purposes, eliminating the need for coding skills. The product is suitable for businesses of all sizes, from small startups to large enterprises. Digital marketers, e-commerce businesses, online coaches and consultants, real estate agents, as well as restaurants and food delivery services are among the professions and industries that use SegMate.

## Key Features

**Chat Engage Bot Maps**: According to the vendor, users can visually design and create interactive chatbots using the drag and drop builder. Customization options include conversation flows, buttons, quick replies, and other interactive elements.

**Subscriber Tools**: SegMate offers opt-in widgets, comment growth tools, and landing pages to convert website visitors and social media followers into subscribers. The vendor claims that these tools simplify lead capture and help businesses build a loyal following.

**Post Engage**: According to the vendor, the post engage feature allows businesses to automatically engage with users who comment on their Facebook posts. Automated responses, follow-up messages, and valuable information can be sent to turn commenters into subscribers.

**Welcome Message**: SegMate enables businesses to create personalized welcome messages for new subscribers on Facebook Messenger. Users can design and customize messages to make a great first impression and provide important information.

**Persistent Menu**: With the persistent menu feature, users can create a menu that remains visible to users throughout their conversation with the bot on Facebook Messenger. The vendor claims that this enhances user experience and makes it convenient for subscribers to navigate and access different features.

**Ad Engage**: SegMate's ad engage feature allows businesses to create interactive Facebook Messenger ads with call-to-action buttons. According to the vendor, this feature helps capture leads directly from ads and engage with potential customers in a personalized and interactive way.

**Keywords Builder**: According to the vendor, the keywords builder feature allows businesses to set up specific keywords that trigger automated responses or actions from the bot. Users can define keywords and associate them with relevant responses to streamline interactions and automate tasks.

**Cast Engage Sequences**: SegMate offers cast engage sequences that allow businesses to send automated sequences of messages to their subscribers. Users can create and schedule sequences to deliver valuable content, promotions, or updates.

**Subscriber Management**: SegMate provides comprehensive subscriber management tools for businesses to organize and segment their subscriber list. Users can view and manage subscriber information, track engagement, and apply filters to target specific segments.

**Segmentation**: According to the vendor, the segmentation feature allows businesses to segment subscribers based on specific criteria and behaviors. Users can create custom segments and apply filters to deliver personalized and targeted messages.

User-Friendly Interface: Many users have found SegMate to be easy to use, praising its user-friendly interface. They have highlighted the ease of navigation and the well-laid-out platform, making it simple for them to navigate through the software and access its various features.

Helpful Customer Support: The customer support provided by SegMate has received high praise from several reviewers. Users have mentioned receiving prompt assistance within 24 hours and have appreciated the active and helpful nature of the support team in resolving any issues they encountered.

Easy Chatbot Setup: A standout feature for many users is the ability to set up chatbots easily using SegMate's drag and drop functionality. This fun and efficient way of creating engaging conversational chatbots has been highly regarded by reviewers who appreciate the simplicity and effectiveness of this feature.

Mismatched Expectations: Several users have expressed that the SegMate app did not meet their expectations and did not look exactly like what they were anticipating. 

Outdated Training Videos: Some users have found the training videos to be outdated and not aligned with the current version of the software, resulting in confusion during their learning process.

Limited Support Availability: Users have mentioned that the limited availability of meetings, which are only offered once a month, has made it challenging for them to receive timely support and guidance when needed.

Users have found SegMate to be an easy-to-use software that simplifies the process of scaling their businesses and assisting others in doing the same. The training provided by SegMate is highly appreciated for its simplicity and practicality, enabling users to easily understand and apply it to their businesses. In addition, users have had positive experiences with SegMate's customer support, describing it as wonderful and helpful in resolving any issues they may have faced. The tutorials offered by SegMate are considered a valuable feature, receiving high praise from the agency world. 

For those who are new to chatbot technology, SegMate has proven to be an inspiration, sparking ideas for different niches and businesses where the software can be applied. By leveraging the training provided by SegMate, users have successfully automated their businesses, resulting in improved response times to clients and giving them the ability to focus on other important aspects of their lives. Moreover, SegMate has played a vital role in introducing users to the world of Messenger Marketing, expanding their horizons and showcasing the endless possibilities it offers. The growing sense of community associated with SegMate is greatly appreciated by users who find the support provided to be personal and of high quality.

While many users have expressed satisfaction with SegMate's features and performance, there are some who feel that the pricing is unrealistic when compared to the features offered by the software.

Basic

Help.com Chat

Help.com

Live2Support is a live chat software for online customer service

Live2Support

SegMate

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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What is SegMate?