TrustRadius Insights
Users have reported a range of use cases for SendSmith that highlight the product's versatility and effectiveness. For businesses, the …
Starting at $7 per month
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Basic
$7
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is SendSmith?
SendSmith Features
- Supported: CAN SPAM Compliance
- Supported: Customer Surveys
- Supported: Dynamic Content
- Supported: Image Library
- Supported: List Management
- Supported: Reporting/Analytics
- Supported: Subscriber Management
- Supported: Template Management
- Supported: WYSIWYG Editor
SendSmith Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have reported a range of use cases for SendSmith that highlight the product's versatility and effectiveness. For businesses, the software has proven invaluable in creating visually appealing and informative newsletters that have resulted in the acquisition of new clients. This has been particularly beneficial for restaurant groups, such as one in Hong Kong, who rely on SendSmith to execute flawless email campaigns and effectively interact with their customer base through segmentation. Meanwhile, educational institutions, like TCU, have found it helpful in sending emails to students and professors without the need to create new email themes or templates.
The ease of use and responsiveness of the team behind SendSmith have been consistently praised by users who encounter problems. The system's ability to track and provide valuable insights into communication campaign results has been highly regarded by users seeking to optimize future campaigns. Additionally, the multi-lingual capability facilitates effective communication with diverse audiences by allowing for campaign reports in different languages. Users appreciate the detailed post-campaign reports provided by SendSmith, finding them both informative and useful. Overall, customers have had positive experiences with this reasonably priced software package that offers robust delivery and user-friendly management. The easy sign-up process, contact importing, and campaign creation features have also received positive feedback from users across various industries who value efficiency and convenience in their email marketing efforts.
Accurate email delivery: Several users have praised SendSmith for its accurate email delivery. They have stated that the software ensures their emails reach the intended recipients successfully, providing them with peace of mind and confidence in their email marketing efforts.
Comprehensive campaign reports: Many reviewers appreciate SendSmith's detailed campaign report statistics interface. This feature has allowed them to track the performance of their email marketing campaigns effectively. The comprehensive analysis provided by SendSmith's reporting feature enables users to make data-driven decisions and optimize their future campaigns.
Wide variety of templates: Users have found great value in SendSmith's collection of templates, which offers a wide variety of options to choose from. With approximately 100 templates available, this feature proves particularly helpful for users who need to send numerous emails regularly. The diverse selection allows them to create visually appealing and professional-looking emails without requiring extensive design skills.
Difficult User Interface: Some users have found the user interface of SendSmith to be challenging to understand and navigate. They have mentioned that it is different from other email marketing service tools, causing them to spend a significant amount of time trying to grasp its functionality. This lack of intuitiveness has made it frustrating for users to work with the software.
Laggy Website and Interface: Reviewers have reported that the website of SendSmith is not flawless and that the interface can feel laggy at times. This occasional slowness in performance can be frustrating for users who expect a smooth experience while using the software. Improving the responsiveness and overall speed of both the website and interface could enhance user satisfaction.
Limited Template Customization Options: Some reviewers have expressed a desire for more customization options when it comes to templates in SendSmith. They feel that having greater freedom to personalize their emails would allow them to create more unique and engaging content. Providing users with additional template customization features could improve their ability to tailor their emails according to their specific branding needs.