Name: SessionStack
Price: 99 USD
Author: SessionStack

Help Desk

Web and Video Conferencing

Customer Support

AI Chatbot

Development

Attendance Tracking

Career Center

Education

Association Management

Business Intelligence (BI)

Case Management

Collaboration

File Sharing

File Sync

Objectives and Key Results (OKR)

Office Suites

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

FinTech

Online Trading

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Performance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Asset Tokenization

Business Internet Service Providers (ISPs)

Cloud Storage

Container Management

Debugging

Disaster Recovery as a Service (DRaaS)

Dynamic Application Security Testing (DAST)

Fraud Detection

In-Memory Databases

Incident Response

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Intranet

Managed Private Cloud

Managed Security Service

Modular Storage Area Network (SAN)

Network Function Virtualization (NFV)

Network Performance Monitoring

Runtime Application Self-Protection

SSL Certificate

Secure Web Gateway

Threat Hunting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Marketing Automation

Personalization Engines

Product Management

Sales and Marketing Automation

Social Media Management

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Forecasting

Sales Pipeline

Sales

Microsegmentation

Security Information and Event Management (SIEM)

Security

Automotive

Building Information Modeling (BIM)

Catering

Law Practice Management

Legal Research

Tour Operator

Vertical-Specific

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SessionStack is an AI-enhanced Digital Experience Analytics platform that, according to the vendor, aims to optimize digital experiences, increase conversions, and drive revenue growth. It offers a suite of features including session replay, co-browsing, user segmentation, funnels, and error tracking. SessionStack is said to be suitable for businesses of all sizes, from small startups to large enterprises. Professionals from various fields such as product management, customer support and success, software development, marketing and sales, as well as industries including e-commerce, SaaS, financial services, hospitality, and digital marketing can potentially benefit from SessionStack's analytics capabilities.

**Session Replay**: According to the vendor, Session Replay allows businesses to gain visibility into users' experiences by recording and replaying their sessions, including mouse movements, clicks, scrolling, and more. It is claimed that businesses can identify friction points, user behaviors, and missed conversion opportunities to optimize website or application performance.

**Co-browsing**: The vendor states that Co-browsing enables real-time collaborative browsing between businesses and customers. It is claimed that businesses can join customers in their browsing sessions to provide guidance and assistance, potentially enhancing customer support and success operations. The vendor suggests that businesses can visually guide customers through complex processes, reducing handling times and potentially improving resolution rates.

**User Segmentation**: The vendor claims that User Segmentation allows businesses to filter and analyze user sessions based on common attributes, session details, and events. It is said that businesses can understand user behavior at scale, identify patterns and trends, and potentially optimize user experiences for different user segments. The vendor suggests that businesses can tailor marketing strategies and personalize user experiences based on different user groups.

**Funnels**: According to the vendor, Funnels provide a way to visualize and measure conversion rates for specific processes, such as sign-up forms or onboarding processes. It is claimed that businesses can identify drop-off points, refine funnel steps, and optimize user experiences to potentially improve overall conversion rates and revenue. The vendor states that funnels can be set up without manual instrumentation or code changes.

**Error Tracking**: The vendor states that Error Tracking captures and monitors network requests, browser console calls, and JavaScript exceptions during user sessions. It is claimed that businesses can identify and track errors and anomalies, providing detailed information for proactive issue resolution. The vendor suggests that Error Tracking can potentially help improve website or application performance and ensure a smooth user experience.

**AI-enhanced Analytics**: According to the vendor, SessionStack leverages AI capabilities to analyze user behavior, identify patterns, and provide actionable insights. It is claimed that businesses can make data-driven decisions for conversion rate optimization and potentially improve overall digital experiences.

**Real-time Monitoring**: The vendor claims that SessionStack allows businesses to monitor user sessions in real-time, enabling them to respond quickly to issues and provide immediate support. It is suggested that businesses can stay updated on user behavior, identify potential problems, and take proactive measures to enhance user experiences.

**Data Privacy and Security**: The vendor highlights that SessionStack offers robust data protection measures to ensure the privacy and security of user data. It is claimed that SessionStack complies with industry standards and regulations, aiming to build trust with customers and protect sensitive information.

**Integrations**: According to the vendor, SessionStack can be seamlessly integrated with other tools and platforms to enhance workflow efficiency. It is claimed that businesses can connect SessionStack with popular analytics, customer relationship management (CRM), and project management tools to streamline processes and consolidate data.

**Customizable Dashboards and Reports**: The vendor states that SessionStack allows businesses to create personalized dashboards and reports to visualize and analyze key metrics and performance indicators. It is claimed that businesses can customize the display of data to suit specific needs and share insights with stakeholders for informed decision-making.

Basic

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Essentials

Plus

Premium

RealVNC Connect

SessionStack

Remote Support

Remote Access

Remote access products allow users to operate devices through an internet connection.

Attended device access

The quality and reliability of connections to remote devices that are currently attended by an active user.

Unattended device access

The quality and reliability of connections to unattended remote devices.

Mobile device access

The quality and reliability of remote connections to end-user mobile devices.

Virtual device access

The availability, quality, and reliability of remote connections to virtual machines and devices.

Multiple-display support

The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.

Multiple concurrent sessions

More than one user can access the same remote device at the same time.

Remote support products help technicians and other experts assist end-users by connecting directly to the end-user device.

Camera sharing

The remote user and end user can share a live camera feed from their device during a session.

Session transfer

The remote user can transfer or share a remote session with another user to help troubleshoot or escalate an issue.

Remote Administration

Remote administration software is used to control a computer from a remote location.

File transfer

Securely exchange files with remote computer without having to use email or FTP.

Instant message

Ability for administrator to communicate via instant message with remote user.

Access to sleeping/powered-off computers

Remote access and troubleshooting of out-of-band computers.

Session record

Ability to record session for training purposes.

Annotations

Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

Third-party software integrations

Integration functionality with third-party or in-house systems.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

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SessionStack

Overview

What is SessionStack?