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Shopify Reviews and Ratings

Rating: 8.8 out of 10
Score
8.8 out of 10

Community insights

TrustRadius Insights for Shopify are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Shopify is a versatile platform that fulfills various use cases for businesses of all sizes. Users have found success using Shopify as their primary webpage to showcase and sell unique products, catering to different brands and the general public. The platform's easy-to-use features and integration with third-party apps make it the go-to choice for most small business e-commerce requirements. Shopify has proven particularly useful for selling apparel, books, and various other products, with its seamless printing and package preparation capabilities. Additionally, organizations benefit from Shopify's efficient inventory management, integration with the US Postal Service, and discounts on order fulfillment. Notably, Shopify stands out among other e-commerce platforms due to its beginner-friendly user experience, ease of use, and integration with popular platforms like ShipStation and MailChimp. It is also highly regarded for its SEO capabilities, low cost as a hosted solution, and integrated shopping cart functionality. Overall, Shopify serves as a powerful tool for managing sales, stock, shipments, and online presence - making it the backbone of many small businesses' operations.

Reviews

161 Reviews

Highly Recommend Shopify

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Shopify for our website and is the foundation of our B2C business.

Pros

  • User Friendly
  • Analytics and Reporting
  • Integrated Payments and Checkout

Cons

  • More flexibility in gift card limits
  • More functionality surrounding discounts/ gifting
  • More functionality for the 'continue selling when sold out' feature

Likelihood to Recommend

Shopify has been great, they're user friendly and have allowed us to scale but with any system there are some areas for improvement.

VU
Verified User
Manager (11-50 employees)
Vetted Review
Shopify
10 years of experience

Is Shopify right for you? It may just be.

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Shopify as our ecommerce store. The reason we switched was Shopify's ability to handle the syncing of our customers and companies properly. It also was able to sync the attribute fields in Acumatica without any third-party tools or customizations. Shopify allowed us to more easily handle b2b customers alongside individual customers.

Pros

  • Customer and Company syncing
  • The ability to sync almost any field from Acumatica
  • Price catalogs for different customers

Cons

  • The cost can be a factor
  • Add-on apps are needed
  • certain fields wont sync when making them blank in Acumatica

Likelihood to Recommend

Shopify allowed us to handle matrix items and combined listings. Both of which we could not do on our previous platform. There was some customization involved but overall, it did what we needed it to. The one downside was that if we want to change anything we would have to reload the entire set of matrix items manually.

VU
Verified User
Manager in Information Technology (11-50 employees)
Vetted Review
Shopify
2 years of experience

Shopify for everyone

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Shopify is used as our primary web hosting service for our website. We do not use it as a commercial platform with direct sales, but rather as a user friendly web for editting also for users that are not strong with IT or PCs. This has helped us maintain the web on Shopify for over 10 years now.

Pros

  • It allows non technical users to easily edit the informtion on the web
  • It easily allows to add blog posts and news.
  • Its easily editable and formatable.
  • The number of templates and personal edits allows great personalization.

Cons

  • Automatic calculating of shipping costs internationally.
  • Better overview of graphs of attendance
  • a bit simplified UI

Likelihood to Recommend

For us, Shopify is a great option even though, we do not use it to sell directly on the web, but as the main hosting platform for our web due to the easiness of editability and control of the website itself. I believe its great for all users, mainly the ones less technically skilled as its really user friendly for the users themselbes. I really dont have a negative feedback from myself as we have been using it for 10 years and I am happy with it.

VU
Verified User
Director in Sales (11-50 employees)
Vetted Review
Shopify
10 years of experience

The best in Ecommerce

Rating: 9 out of 10

Use Cases and Deployment Scope

We are a Shopify partner app, so Shopify is used by us in the testing environment and on the partner side. We are dependent on Shopify for our business to function and love all the functionalities. Our tool gets added to a Shopify theme and helps merchants generate more revenue.

Pros

  • Reporting
  • Ux
  • Apps

Cons

  • Cost
  • Fulfillment
  • Tariffs

Likelihood to Recommend

Shopify is well suited for any store that sells products. Ideally you are doing at least 10 orders per month, if not more. But if you are a mom and pop, or an enterprise company both can succeed on Shopify thanks to its different plans. If you sell services, law, photography etc it is not as ideal.,

VU
Verified User
Account Manager in Sales (51-200 employees)
Vetted Review
Shopify
2 years of experience

Shopify Delivers But With Some Drawbacks

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Shopify as one of our main e-commerce platforms for our supplements. We chose to use this platform because of it's variety of (semi) easy to use features, connectivity, and trusted partners (such as ReCharge and NoFraud). Shopify allows us to easily sell to our retail customers without the hassle getting too complex with backend code, especially security related. It's admin user interface is simplistic and easy to use for our CSR's on everyday orders.

Pros

  • It's base security and integration with trusted security partners (such as NoFraud) is a game-changer when it comes to reliability and a "hands off approach" for our IT department. The up-time is also very good.
  • It offers a wide range of verified plugins that are (for the most part) easy to install and use for any specific scenario you're looking for.
  • It's Analytics area in the admin is actually nice and offers a wide variety of reports that you can run.

Cons

  • They nickel and dime you for everything. They also purposely do not add very "typical" features to their core because they want you to purchase plugins (which they get a cut of each month).
  • Unless you're willing to pony up and pay for Shopify plus, they lock you out of the checkout page code (so, no installing apps there, either).
  • Their UI sometimes will randomly freeze or not allow you to update something. The only thing we've figured out in those cases is just to wait 30 minutes.
  • You can't get too "cute" with wanting complex functionalities (esp if there's not a plugin that does exactly what you're wanting to do).

Likelihood to Recommend

Shopify is perfect for companies who are looking to run a simple-to-medium base e-commerce system and aren't looking to get too fancy with integrations. Those companies, though, that have more complex integrations (especially with checkout) might be better off using another e-com system out there where you have access to the full core code.

JM
Jeff Montgomery
CTO in Manufacturing at Animal Necessity (11-50 employees)
Vetted Review
Shopify
2 years of experience

Best website builder for eCommerce brands

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Shopify helped us to create a website for our brand. As an ecommerce brand, it was essential for us to have a website through which we could sell our products online to our target customers.

Pros

  • Shopify helps brands create high converting ecommerce websites.
  • It is quite affordable.
  • It is SEO friendly meaning there are higher chances to rank on Google with a Shopify website.
  • They have the best support team ever.

Cons

  • I would love it if Shopify built an in house app which helped us post UGCs and social proof from platforms such as Instagram, Youtube etc. more seamlessly on our website. Right now, we are able to do it through third party apps but the look and feel is just okay.

Likelihood to Recommend

Shopify is quite affordable making it perfect for small businesses. They have an incredible support team who solve all your problems very quickly. It offers all the features and app integrations that an ecommerce brand may need in their journey.

NA
Namrata Agarwal
Managing Director in Corporate at Vishisht Lifestyle (1-10 employees)
Vetted Review
Shopify
5 years of experience
View profile

Shopify - Great option for e-commerce businesses

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Shopify is used as the main hosting platform for my e-commerce store. It allows a simple user interface that is accessible to all levels of technical prowess.

Pros

  • Simple userinterface
  • Broad range of plugins/applications
  • Customisation

Cons

  • Shopify does not create invoices for customers which is frequently problematic
  • Ability to bulk-edit more product attributes would be helpful
  • Built-in customer service helpdesk would be great

Likelihood to Recommend

I've previously used WooCommerce for the same website and found it much harder to use and far less stable. Shopify is simple to use, reliable, and offers a much easier functionality to customize your website frequently. It still has room for improvement but ultimately I believe It may be the best offering.

VU
Verified User
C-Level Executive in Manufacturing (1-10 employees)
Vetted Review

Not ideal for digital download variants

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

I manage an online store and used Shopify to sell products.

Pros

  • Marketing
  • Online store appearance

Cons

  • Digital downloads
  • Multiple digital download options

Likelihood to Recommend

It completely depends on the product they might be selling. If they are selling services or physical products, then Shopify might be recommended. However, if they are selling digital products, like me, specifically products that have variants, also like me, I would not recommend them because the interface and require plug-ins are suboptimal for these purposes.

SD
Shawn Dehner
Shawn at Small House Catalog (1-10 employees)
Vetted Review
Shopify
1 year of experience
View profile

Shopify review

Rating: 9 out of 10

Use Cases and Deployment Scope

We sell our products on Shopify. We need to reach more people and get more sales

Pros

  • Easy to use
  • Payments are fast
  • shipping is easy to do

Cons

  • I can't get rid of the unshipped orders
  • How to reach new clients

Likelihood to Recommend

It is very easy to use and you don't have to be technologically savvy to figure it out. In my experience, it is hard to get help when you have a question. I would like that to be improved. I would like to talk to a person or chat on line to get the problems resolved.

VU
Verified User
Administrator in Corporate (11-50 employees)
Vetted Review
Shopify
5 years of experience

My experience using Shopify

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Shopify to process all of our order, refunds, payments and inventory. This helps our business sell our devices and process orders in a timely manner.

Pros

  • Process orders
  • Maintain a good record of processes
  • Inventory Management

Cons

  • Support could be faster
  • Integration with more systems
  • Dark Theme

Likelihood to Recommend

Some scenarios where it is useful is in a company where you sell products or services, because it helps you to manage everything.

CD
Carlos Delgado Barcia
Consultant in Professional Services at Geo Strategy Partners (11-50 employees)
Vetted Review
Shopify
3 years of experience
Verified on LinkedIn