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Simplisys Service Desk has been successfully utilized by businesses to analyze and track performance through its robust reporting …
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Product Details
- About
- Tech Details
What is Simplisys Service Desk?
Simplisys Service Desk Features
- Supported: Activity Dashboard
- Supported: Alerts/Escalation
- Supported: Automated Routing
- Supported: Customer Database
- Supported: Customizable Branding
- Supported: Email Management
- Supported: Interaction Tracking
- Supported: Knowledge Base Management
- Supported: Macros/Templated Responses
- Supported: Multi-Channel Communication
- Supported: Prioritization
- Supported: Real Time Notifications
- Supported: Real-Time Chat
- Supported: Remote Access/Control
- Supported: Reporting/Analytics
- Supported: Self Service Portal
- Supported: Service Level Agreement (SLA) Management
- Supported: Support Ticket Management
- Supported: Third Party Integrations
- Supported: Ticket Management
- Supported: Workflow Configuration
- Supported: Call Center Management
- Supported: Live Chat
- Supported: Performance Metrics
- Supported: Queue Management
- Supported: Surveys & Feedback
- Supported: Workflow Management
- Supported: Asset Tracking
- Supported: Change Management
- Supported: Configuration Management
- Supported: Contract/License Management
- Supported: Incident Management
- Supported: Problem Management
- Supported: Project Management
Simplisys Service Desk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Windows, Linux, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Simplisys Service Desk has been successfully utilized by businesses to analyze and track performance through its robust reporting offering. Customers have found that the software provides exceptional support, from initial inquiry to ongoing implementation and support. The integration with Microsoft NAV has been noted as excellent by users, allowing for seamless connectivity and data sharing. One of the key advantages of Simplisys Service Desk is its ease of use and functionality, making it a valuable tool for both experienced users and those new to helpdesk systems. The software can be customized to fit specific needs, providing flexibility and adaptability to different business environments. Users have praised the quick and easy deployment process, enabling them to start utilizing the software without any unnecessary delays. Having friendly and helpful support available through phone or email has been highly appreciated by customers in resolving issues and answering queries. Overall, Simplisys Service Desk has proven to be a reliable and user-friendly solution for businesses looking to streamline their service desk operations effectively.
Easy to use: Users have consistently found Simplisys Service Desk to be easy to use, with minimal training required. Many reviewers mentioned that their employees were able to quickly adapt to the software within a day or two.
Helpful and responsive support: The Simplisys team has received praise from users for their helpfulness and responsiveness. Reviewers mentioned that the team took the time to understand their specific needs and implemented requested changes quickly. The availability of the support center in the UK was particularly appreciated.
Highly customizable: Users have found Simplisys Service Desk highly customizable to fit their specific needs. They mentioned that the software could be tailored, allowing them to easily turn off sections they were not yet ready to use. Several reviewers also highlighted the ability to integrate with other systems, such as Employee Management Systems, further enhancing its customization capabilities.
No Mobile Device Support: Several users have mentioned that Simplisys Service Desk is not currently mobile device friendly. While some believe that it is being developed for mobile compatibility in the future, its absence at present is considered a drawback, particularly for field staff who would benefit from accessing the software on-the-go.
Clunky Reporting: A common concern among reviewers is the clunkiness of the reporting feature. Some users have found it difficult to extract the desired data, mentioning that the process can be cumbersome and time-consuming. They feel that improvements could be made to make reporting more user-friendly and efficient.
Lack of Advanced Features: In comparison to other similar products like Service Now, Freshdesk, and Manage Engine, Simplisys Service Desk has been perceived as lacking certain advanced features and functionalities. While some users appreciate its UK support, they mention that it doesn't offer all the bells and whistles provided by these competing products.