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Simpro

Simpro

Overview

What is Simpro?

Simpro, headquartered in Brisbane, provides business management software for the trades and services industry. The solution combines field service management with asset tracking and maintenance, project management features with resource scheduling, and invoicing. For enterprises, Simpro helps manage business complexity…

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Recent Reviews

TrustRadius Insights

Users have successfully transitioned from other project management software to simPRO, finding it to be a user-friendly and comprehensive …
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simPRO

9 out of 10
June 20, 2022
Incentivized
We utilize simPRO as an all-in-one billing, inventory, and labor tracking system. Before simPRO, labor hours and employee location …
Continue reading
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Awards

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Pricing

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What is Simpro?

Simpro, headquartered in Brisbane, provides business management software for the trades and services industry. The solution combines field service management with asset tracking and maintenance, project management features with resource scheduling, and invoicing. For enterprises, Simpro helps…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Simpro?

Simpro, headquartered in Brisbane, provides business management software for the trades and services industry. The solution combines field service management with asset tracking and maintenance, project management features with resource scheduling, and invoicing. For enterprises, Simpro helps manage business complexity such as franchises, multiple companies or multiple locations with a tailored Simpro framework that aims to handle complexity while maintaining the simplicity of working with one software platform.

Simpro Video

simPRO - Field Service & Job Management

Simpro Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(11)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have successfully transitioned from other project management software to simPRO, finding it to be a user-friendly and comprehensive solution. With simPRO, users can manage quotes, jobs, invoicing, and business reporting efficiently in one place. The software provides clear visibility of each stage of a quote and job, which is especially valuable for managing a large number of jobs simultaneously. It is used by sales, support, and technical teams to prepare quotes, jobs, schedules, invoices, and maintain client contacts.

One of the key benefits of simPRO is its ability to centralize and organize quotes and project documents. Instead of having these documents scattered across multiple locations, simPRO serves as an all-in-one solution for managing them effectively. Additionally, simPRO eliminates the need for manual tracking of labor hours, employee locations, inventory, and job progress. It streamlines billing processes, inventory management, and labor tracking into one cohesive system.

simPRO facilitates collaboration and project management for the entire team. Whether it's tracking equipment, vans, or projects within a business, simPRO allows for proper coordination of different projects and jobs. Users highly regard the support team for their friendliness and willingness to help. Furthermore, the ideas portal provided by simPRO encourages user feedback and suggestions for improvements, demonstrating their commitment to meeting customer needs and continuously enhancing their product based on user feedback.

Real-time quotes and catalog convenience: Some users have found Simpro's feature of providing real-time quotes and utilizing a catalog to be convenient for accessing and selecting necessary items for their jobs.

Comprehensive job costing: Several reviewers have praised Simpro for its comprehensive job costing feature, which allows them to accurately track and analyze the costs associated with each project.

Efficient bill generation: Many users appreciate that Simpro enables them to generate bills directly from closed and completed jobs, saving time and effort in the billing process.

Limited BI Reporting Options: Some users have expressed disappointment with the limited options for BI reporting in simPRO. They feel that compared to other software like Knack or Sales Force, simPRO lacks the ability to customize views and generate more advanced reports.

Slow Implementation of Improvements: Several reviewers have voiced frustration over the slow pace of implementing requested improvements in simPRO. They mention that it can take years for important reports to be created or implemented, causing delays and hindering their workflow.

Outdated Scheduling Feature: Users have raised concerns about the scheduling feature in simPRO, stating that it is outdated and lacks real-time geotracking of employees. They suggest that an updated scheduling system would greatly improve efficiency and provide better visibility into employee locations during jobs.

Users commonly recommend the following for Simpro implementation:

  1. Thorough research and evaluation: Users advise conducting thorough research and evaluation of Simpro before investing in the software. They recommend seeking assistance from a knowledgeable consultant to ensure proper implementation.

  2. Familiarize with features and layout: Users recommend taking the time to learn and familiarize oneself with Simpro's features and layout. They highlight the importance of understanding how the software works to maximize its benefits.

  3. Utilize training and support: Users suggest utilizing the training and support provided by Simpro for a successful implementation. They believe that taking advantage of the resources offered by Simpro is crucial for effectively managing business processes and increasing efficiency.

It is important to note that some users also caution about the back-end setup and external help required for proper configuration, as well as potential frustrations when the software doesn't work properly. However, overall, users find Simpro to be a valuable tool for managing projects, jobs, quotes, invoices, and reports. They recommend trying out demos and videos provided by Simpro to determine suitability for one's business, especially for companies still using paper or Excel-based systems. Additionally, users suggest considering other options on the market and conducting a thorough evaluation of all available solutions before choosing Simpro.

Attribute Ratings

Reviews

(1-6 of 6)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use SimPRO for sales, support, and technical teams. It is very useful to do everything from preparing quotes, jobs, schedules, invoices, and keeping clients' contacts. One of the best things about simPRO is that they have a great support team who is very friendly and happy to help; their ideas portal is also great, you can add suggestions and if they are popular and voted by the community of users, they end up being implemented. So yeah, my overall experience with simPRO is great. They are always looking at improvements, which is key for a software company like them, as things are constantly evolving.
  • Friendly customer service
  • Constant improvement
  • Good webinars
  • Ability to create leave forms for the employees (to my best knowledge, this doesn't exist).
  • Ability to color code jobs, quotes by criticality.
  • Assign status to equipment (e.g. "ordered"; "arrived").
Very convenient to manage jobs, quotes, and clients' profiles. There is a home for improvement for project management. So far, I am not really happy with the Gantt chart feature, it is not very customizable and we end up with another system for that. It would be also great if there was a project management dashboard where we could have an overview of the most critical projects and their status.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use simPRO to manage all of our quotes, jobs, invoicing and business reporting. We typically manager over 150 jobs at a time so simPRO gives us clear visibility of each stage of a quote & job.
  • Custom quoting.
  • Custom invoicing.
  • Reporting.
  • Scheduling is quite outdated.
  • No real-time geotracking of employees.
  • Only accepts Square as an online payment method (no applepay, PayPal, BPAY, etc.).
simPRO will work well for businesses of any size.
The implementation process is a little difficult compared to other systems, but by putting the time into the implementation you get a lot more custom workflow system.
It is however quite pricy for small trades businesses.
June 20, 2022

simPRO

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We utilize simPRO as an all-in-one billing, inventory, and labor tracking system. Before simPRO, labor hours and employee location tracking were all in paper format. Inventory was managed from a separate system and job tracking was simply written on a calendar. We now have a system that allows all members of the team to properly collaborate and manage the different projects and jobs properly.
  • Inventory management.
  • Labor tracking.
  • Employee tracking.
  • Offline GPS bypass.
  • Deeper levels of inventory sub management.
  • Coser cost center cross discovery.
Clearly built for employers with small house call businesses, this system is great for standard billing and large to small jobs with a typical service team. When engaging in more government-style projects and jobs, it falls a little short without the added expense of custom programming throughout the system.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
To manage/create quotes, and manage equipment, vans, and projects within the business. We wanted to use the system to help manage the business as a whole and have a single place to manage the quotes for our customers and projects so that we could see what was happening easily. We also wanted a way for the engineers to sign off jobs when they were onsite. The initial problem was that we were having 3/4 places where quotes were located and project documents were stored.
  • Management of plant equipment
  • Management of projects
  • Converting quotes into projects.
  • Managing a project in an easy way and managing the labour for a job.
  • having the flexibility to manage labour days and not in just hours.
It's well suited for a larger company where they have a large number of plant equipment and projects which are based around hours and multiple people being involved. The quotes themselves were a bit difficult for us to use and it struggled to link with Sage so we would need to do everything twice.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
simPRO has been a great tool for our business. We have transitioned from all our other PM software to this and it has been great! It did take some time to set it up initially and we are still learning new things every day. All in all tho, it has been great. I do wish we had more options on the BI reporting to pull reports in real-time rather than every 24 hours. I have been in contact with customer support though and they have been helping me to work on a solution.
  • Real time quotes utilizing the catalog.
  • Job costing.
  • More options on the BI Reporting.
  • Ability to customize views similar to Knack or Sales Force.
This software is great for the construction industry. Especially if you are doing in-home estimates. For example, it would be the best option in the industry, to my knowledge, for an HVAC, electrical service or plumbing business. They are always listening to their customers and evolving based on the customer's feedback and needs.
February 08, 2020

simPro is the way to go

Score 10 out of 10
Vetted Review
ResellerIncentivized
simPRO is used from sales quotes to job cards to billing to export to our accounting software. It's end to end, so all records are retained. It is very user-friendly; we've sold it to 6 other companies across the country and all are very happy.
  • Billing: straight from a closed, complete job. Carries overall equipment, hours, takes one click to bill.
  • simPRO retains notes on all emails; notes can be entered by anyone to track communication with clients.
  • Mobile app-tech clock in and out, but simPRO hours scheduled for the job does not change. It must be changed manually.
  • simPROasks for requests to improve, but it can take years for important reports to be implemented or created.
Works well if you want to have your whole staff work on one program, from sales to invoicing.
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