OpenText SiteScope

Score6.5 out of 10

27 Reviews and Ratings

What is OpenText SiteScope?

OpenText's SiteScope is an agentless application performance monitoring tool with hybrid support across a variety of systems and vendors. Sitescope also offers automated workflow and incident identification and remediation capabilities, and rapid installation-to-monitoring processes.

Categories & Use Cases

Application Performance Management (APM)

Virtualization monitoring
Allows for monitoring of virtual applications and servers
Category average: 7.4
Threshold alerts
Alerts indicating when critical thresholds have been reached
Category average: 7.4
Server usage monitoring and capacity forecasting
Ability to assess server usage and forecast future needs
Category average: 7.2

Collaboration tools
Collaboration tools enable DevOps staff to collaborate by adding notes/comments and also integrating with external collaboration tools like ticketing systems
Category average: 6.6
IT Asset Discovery
Discovery of hardware and software assets on the network
Category average: 5.7
Application monitoring
Application monitoring involves tracking response times and resource usage for applications, including highly-distributed applications
Category average: 7.5

Oscar Narváez Del Rio View profile

Tools & Analytic Monitoring Leader in Information Technology at Entel (5001-10,000 employees employees)

Pros

Event-based monitoring.
Infrastructure monitoring.
Thresholds and actions configuration.

Cons

Dynamic thresholds.
Machine learning features.
Available for different browsers.

Return on Investment

Prevent major incidents due to real time monitoring.

Alternatives Considered

Zabbix and Nagios Core

Other Software Used

Zabbix, Nagios Core, Elasticsearch

Srashti Saraf View profile

Senior Analyst in Information Technology at Accenture (10,001+ employees employees)

Pros

Alerts can be configured as per business requirement.
It can take remedial action, when defined for a particular situation.
Severity, priority of tickets which are created upon a trigger can be well defined.
The teams which need to be alerted can be configured in the tool itself, in case of any event.

Cons

It requires integration with other tools for alert generation and routing.
It needs to provide some ease of usage as many free counterparts offer, this being licensed, needs to prove its utility better than the free tools available.

Return on Investment

It alerted beforehand where the attention of a particular team was needed.
It removed the need of manual intervention every time, round the clock.
Once configured properly, the application needs little or no maintenance.
Privileges of users can be decided by the admin so the role based access helps a lot to decide the accesses.

Alternatives Considered

Nagios Core, Monitis and Splunk Enterprise

Other Software Used

Splunk Enterprise, Monitis, Nagios Core

Verified User

Manager in Information Technology (10,001+ employees employees)

Pros

SNMP monitoring.
Microsoft service monitoring.

Cons

URL failing authentication errors.
SNMP monitoring return null sometimes.

Return on Investment

Helpdesk monitoring.
Network monitoring from a basic benchmarking.

Alternatives Considered

Splunk Insights for Infrastructure, LogicMonitor, SolarWinds Network Performance Monitor and Uptime Infrastructure Monitor

Other Software Used

SolarWinds Network Performance Monitor, LogicMonitor

Aaron Hartzler View profile

Systems Engineer in Information Technology at ScentAir (51-200 employees employees)

Pros

Custom monitors with custom thresholds, timing, polling, and many other configuration options.
Custom ways to alert and notify. Of course you have email and text message capabilities, but SiteScope also allows for specific messages and variables within those messages to be sent out so that your alert is data filled and you can know exactly what is going on and why you received that specific alert.
Monitor templates for quick and rapid deployment of one's standard set of monitors. Easy ability to "copy" and "paste" monitors so there is no need to re-create from scratch.
Scripting. SiteScope also allows for custom scripts to be called from specific alerting triggers. This allows for HUGE and POWERFUL customization and automation through SiteScope. You can easily have scripts that "take action" on a specific alert so you don't have to!!
Very easy to use in my opinion. Learning curve is very short and you can master this system fairly quickly for all of the depth of customization that it offers.

Cons

SiteScope does not monitor certain physical components. For example, SiteScope cannot monitor things like power supplies failing, failed hard drives (it DOES monitor disk space), array controllers, etc.
SiteScope does not offer cascading alerting. By that I mean that alerting is an all or nothing type of thing. It does NOT offer this example of a kind of configuration: alert tier 1, if no response, then alert tier 2. It is only capable of alerting 1 to many emails. So if you are looking for that type of cascading logic to alerting, you may want to look elsewhere.
There is no mobile application that I know of. So, you are limited to email and text message alerting unless you link it to some other application that does that sort of thing.

Return on Investment

A positive is that SiteScope has allowed us to be alerted and respond quicker in the event of issues.
A positive is that SiteScope does have reporting capabilities on monitoring history. You are able to look back and see trends of different monitors and therefore able to adjust your environment accordingly. This could potentially allow you to "downsize" different servers in regard to memory, disk space, CPU, or others.
A negative is that it is not a one stop shop solution. Unless you are all virtual and have no need to monitor physical components, then you will need something else along side this.
A negative is that there is no real true discovery. Not like others you may have sampled (i.e. Solar Winds). The plus in that is that you monitor exactly what you want with no plethora of other junk you may not want. The "negative" is that you must set up all the monitors. I know I did mention the templates and copy/paste features, although it can be streamlined, it is still a manual process for each server.

Usability

Alex Gouskos View profile

Senior System Engineer in Information Technology at Sandata Technologies (51-200 employees employees)

Pros

SiteScope emulates users with the use of scripts and without fail it has alerted us to potential application issues.

Cons

SiteScope could be a bit more user friendly.
The interface is very "clunky" and slow. It is also difficult sometimes to find what you are looking for.

Return on Investment

Sitescope does exactly what it was purchased for. It may take some time to set it up but once its set up it is a rock solid product.

Other Software Used

HP System Management, SolarWinds Server & Application Monitor

Datadog

Zabbix

Nagios XI

OpenText SiteScope

What is OpenText SiteScope?

Categories & Use Cases

Key Features

Top Performing Features

Virtualization monitoring

Threshold alerts

Server usage monitoring and capacity forecasting

Areas for Improvement

Collaboration tools

IT Asset Discovery

Application monitoring

Reviews

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Other Software Used

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Other Software Used

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Other Software Used

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Usability

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Other Software Used

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