Name: Smartz Chat
Price: 25 USD
Author: Smartz Solutions

Help Desk

Web and Video Conferencing

Customer Support

PHP Frameworks

Virtual Reality

Development

Academic Advising

Classroom Management

Learning Management

Online Learning

Education

Business Intelligence (BI)

Collaboration

VoIP

Workspace Planning

Enterprise

Accounting

Digital Banking

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Management

Leadership Development

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Business Internet Service Providers (ISPs)

Change and Configuration Management

Cloud Storage

Configuration Management Databases

Data Masking

Fraud Detection

High Availability Cluster

Incident Response

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

IoT Security

Log Management

Network Performance Monitoring

Storage as a Service (STaaS)

Threat Hunting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Data Management

Email Deliverability

Email Marketing

Marketing Automation

Retail Media Advertising

SMS Marketing

Social Media Management

Survey & Forms Building

Swag Management

Video

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Gamification

Sales Performance Management

Sales

Intrusion Detection

Security

Aviation

Direct Secure Messaging

Fleet Management

Geographic Information

Legal Billing

Membership Management

OSS/BSS (Operations Support/Business Support)

Online Voting

Real Estate

Rental Property Management

Vertical-Specific

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Smartz Chat is a cloud-based omnichannel communications platform that, according to the vendor, enables businesses to create, manage, and replicate exceptional customer experiences. It brings together back office operations, communications, and employee engagement in one integrated stack. The platform caters to businesses of all sizes, from small enterprises to large corporations. Professionals and industries such as contact centers/call centers, customer service, sales and marketing, human resources, and healthcare rely on Smartz Chat to streamline communication processes and enhance customer satisfaction.

## Key Features

**Cloud-based omnichannel platform**: Smartz Chat is a cloud-based omnichannel communications platform that allows businesses to create, manage, and replicate customer experiences. It integrates back office operations, communications, and employee engagement.

**Integrated voice and omnichannel platform**: Smartz Chat offers an integrated voice and omnichannel platform, enabling users to manage multiple interactions on a single platform. The platform supports the complete customer journey, including customer surveys and real-time links to NPS, CSAT, and CES dashboards. It also provides real-time sentiment analysis and gamification.

**Employee engagement platform**: Smartz Chat serves as an employee engagement platform, supporting the complete employee journey. It includes features such as e-learning and quality assessment, asset management, compliance and adherence, time and attendance tracking, employee surveys, recruitment, and organogram hierarchy structure.

**Reporting and analytics platform**: Smartz Chat includes a reporting and analytics platform that provides real-time BI dashboards. Users can measure, analyze, and improve customer experience (CX) and employee engagement (EX) using comprehensive historical reporting. The platform allows for drill-down and linking to every interaction/conversation, providing deeper insights into business cases.

**Best of Breed Architecture**: Smartz Chat offers a best-of-breed architecture that is cloud and telco agnostic. Users can deploy and upgrade the platform within minutes. It supports containerization, providing each client with a unique environment. Smartz Chat can be hosted in Azure, AWS, Google, or private hosted infrastructure, ensuring flexibility and scalability.

Basic

Front is a communication hub that helps businesses keep the human touch in every interaction.

Starter

Growth

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Premier

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Free

Professional

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Customer Communications Management Software optimizes inbound and outbound communications to create excellent customer experiences.

Customer Communication Management

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What is Smartz Chat?