Smartz Chat

Smartz Chat is a cloud-based omnichannel communications platform that, according to the vendor, enables businesses to create, manage, and replicate exceptional customer experiences. It brings together back office operations, communications, and employee engagement in one integrated stack. The platform caters to businesses of all sizes, from small enterprises to large corporations. Professionals and industries such as contact centers/call centers, customer service, sales and marketing, human resources, and healthcare rely on Smartz Chat to streamline communication processes and enhance customer satisfaction.

Key Features

Cloud-based omnichannel platform: Smartz Chat is a cloud-based omnichannel communications platform that allows businesses to create, manage, and replicate customer experiences. It integrates back office operations, communications, and employee engagement.

Integrated voice and omnichannel platform: Smartz Chat offers an integrated voice and omnichannel platform, enabling users to manage multiple interactions on a single platform. The platform supports the complete customer journey, including customer surveys and real-time links to NPS, CSAT, and CES dashboards. It also provides real-time sentiment analysis and gamification.

Employee engagement platform: Smartz Chat serves as an employee engagement platform, supporting the complete employee journey. It includes features such as e-learning and quality assessment, asset management, compliance and adherence, time and attendance tracking, employee surveys, recruitment, and organogram hierarchy structure.

Reporting and analytics platform: Smartz Chat includes a reporting and analytics platform that provides real-time BI dashboards. Users can measure, analyze, and improve customer experience (CX) and employee engagement (EX) using comprehensive historical reporting. The platform allows for drill-down and linking to every interaction/conversation, providing deeper insights into business cases.

Best of Breed Architecture: Smartz Chat offers a best-of-breed architecture that is cloud and telco agnostic. Users can deploy and upgrade the platform within minutes. It supports containerization, providing each client with a unique environment. Smartz Chat can be hosted in Azure, AWS, Google, or private hosted infrastructure, ensuring flexibility and scalability.