TrustRadius Insights
SMhack is a social media management tool that has been successful in solving several problems for its users. As confirmed by numerous …
Starting at $39 number of social profiles
View PricingOverview
What is SMhack?
SMhack is a social media management software that helps small and medium businesses along with social media agencies to manage their online presence. It supports four major platforms, including Twitter, Facebook, LinkedIn, and Instagram. With SMhack, users can schedule posts at optimal times or add...
Recent Reviews
Leaving a review helps other professionals like you evaluate Social Media Management Tools
Be the first one in your network to review SMhack, and make your voice heard!
Get StartedPricing
Standard
$39
Cloud
number of social profiles
Premium
$49
Cloud
number of social profiles
Agency
$59
Cloud
number of social profiles
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://smhack.io/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is SMhack?
SMhack is a social media management software that helps small and medium businesses along with social media agencies to manage their online presence. It supports four major platforms, including Twitter, Facebook, LinkedIn, and Instagram. With SMhack, users can schedule posts at optimal times or add them to the queue for later publishing. The software also allows identifying and monitoring of keywords and hashtags.
SMhack provides a Social Inbox feature enabling users to monitor multiple streams in one view within the platform. This makes it easy for businesses to observe mentions from customers across different platforms so they can respond promptly when needed. Additionally, the software's task management tool lets team members assign tasks directly by mentioning colleagues in comments.
The analytics capabilities provided by SMhack enable clients to track performance metrics like engagement rates and ROI to fine-tune future content creation strategies. The agency edition features allow managing multiple clients' accounts through one dashboard more efficiently while creating bespoke reports per client or channel as well on total overall performance. Finally, there is an integration available for Slack— which allows teams using SMHack even easier communication between team members during project collaboration efforts.
SMhack Features
Listening/monitoring Features
- Supported: Boolean keyword searches
- Supported: Filtering out noise/spam
- Supported: Broad channel coverage
Publishing Features
- Supported: Content planning and scheduling
- Supported: Content optimization
- Supported: Workflow management
Engagement Features
- Supported: Automated routing and prioritization
- Supported: Customer interaction histories
Marketing Features
- Supported: Lead generation
Channel coverage/integration Features
- Supported: Twitter
- Supported: Facebook
- Supported: LinkedIn
- Supported: Instagram
Reporting/analytics Features
- Supported: Campaign success analytics
- Supported: Real-time tracking
- Supported: Competitor analysis
Account management Features
- Supported: Role-based user permissions & privileges
SMhack Screenshots
SMhack Integrations
SMhack Competitors
SMhack Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
Compare with
Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
SMhack is a social media management tool that has been successful in solving several problems for its users. As confirmed by numerous customers, SMhack simplifies social media management, making it more efficient and less time-consuming. Users can schedule posts accurately and effortlessly, resulting in more exposure and less time spent on publishing social network updates. Managing social media campaigns for multiple clients is also achievable with SMhack, which provides everything needed at an affordable price.
SMhack has a simple dashboard with self-explanatory tabs such as Tasks, Publish, Engage, Analyze, Competition, and Monitor. The Engage tab shows Twitter DMs and mentions, allowing users to reply promptly and start conversations easily. The Analyze tab presents comprehensive data from users' profiles, including post engagement, fans demographics, post impressions, and fan growth. Furthermore, SMhack allows users to benchmark their Facebook page and Twitter account against their competition, saving them time and effort. With Social Inbox feature on SMhack users can see all their social media channels in one stream; this makes it a user-friendly tool for managing these platforms easily. Overall, SMhack's customer service support is excellent, making it a highly recommended program for social media marketers and business owners seeking to simplify their posting schedule.
Exceptional Customer Support: Reviewers have praised SMhack's customer support team, with multiple users commending their dedication and listening skills towards customer feedback. The team's continuous efforts to improve the app and introduce new features also garnered positive feedback.
User-Friendly Interface: Many reviewers appreciated SMhack's clean layout and ease of navigation for monitoring communication across different social profiles and platforms. The intuitive user interface made it easy to use, even for those who were not tech-savvy.
Value for Money: Several reviewers noted that SMhack provided excellent value for money, especially with its scalable payment options based on profiles added rather than the number of users. This allowed clients to have restricted access to their own social media profiles, making it easier to manage and highlight any posts that needed attention or suggest new posts.
Issues with Basic Functionality: Several users have reported experiencing issues with the software not fulfilling basic functionalities, such as connecting to social media platforms or displaying analytics. These issues have caused frustration and delays for some users.
Cluttered User Interface: Some users find the user interface of SMhack to be cluttered, with too many tabs and sections that can be overwhelming. This has led to difficulty in navigating the platform and finding the necessary features.
Poor Customer Support: A few reviewers have expressed dissatisfaction with customer support from SMhack, citing long response times or no response at all. This lack of timely assistance has negatively impacted their experience using the software.