Name: SMS Reviews
Price: 99 USD
Author: SMS Reviews

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Functional Testing

Kubernetes Monitoring

No-Code Development

Development

Admissions and Enrollment

Classroom Management

Education

Business Intelligence (BI)

Collaboration

Facility Management

Statistical Analysis

Workspace Planning

Enterprise

Accounting

Accounts Payable

Financial Planning and Analysis (FP&A)

Hedge Fund

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Block Storage

Cloud Data Warehouse

Cloud Storage

Configuration Management Databases

Deception Technology

Encryption Key Management

Fraud Detection

Integration Platform as a Service (iPaaS)

IoT Device Management

Load Balancing

Network Performance Monitoring

Operating Systems

SOA Governance

SaaS Backup

Server Virtualization

Service Desk Outsourcing

Vector Databases

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Success

Digital Content Creation

Email Marketing

Market Intelligence

Marketing Automation

Referral Marketing

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Field Sales Software

Sales Performance Management

Sales

Agriculture

Construction Takeoff and Estimating

Dealer Management

Direct Secure Messaging

Equipment Rental

Fleet Management

Insurance Suites

PCB Design

Rental Property Management

Restaurant Management

Vertical-Specific

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SMS Reviews by MaxIT LLC Company is a software solution aimed at businesses in various industries, including pest control companies, PCOs (Pest Control Operators), service-based businesses, and small businesses. According to the vendor, the product helps businesses gather customer feedback and improve customer relationships. It offers a range of features to enhance customer satisfaction and gain valuable insights.

## Key Features

**Auto-send texts**: According to the vendor, businesses can easily schedule and send automated text messages to customers after their visit. This allows customers to provide feedback conveniently via SMS. The results are collected and analyzed, providing access to updated scores.

**QR Code Scans**: The vendor states that SMS Reviews enables businesses to generate and send SMS messages through QR code scans. This feature allows customers to provide feedback effortlessly. Positive feedback is automatically posted on Google, potentially enhancing online reputation.

**Transactional Text Messages**: According to the vendor, businesses can utilize transactional text messages as part of customer interactions. This can result in higher response rates compared to email and phone. Customers find it more convenient and less intrusive, potentially leading to improved engagement.

**Net Promoter Score® (NPS) Surveys**: The vendor claims that SMS Reviews includes a built-in NPS survey feature. This allows businesses to track customer satisfaction, loyalty levels, and likelihood of referrals using a single easy-to-understand number. Direct customer comments are readily accessible.

**Instant Alerts of Customer Issues**: According to the vendor, SMS Reviews provides immediate alerts via the dashboard and email when a customer has a negative experience. These alerts include the customer's score, comments, and contact information. This feature enables businesses to address issues promptly and potentially turn detractors into promoters.

**Track Per-Employee Performance**: The vendor states that SMS Reviews allows businesses to track which employees are interacting with customers. This feature links customer satisfaction to individual employee experiences, identifying performance, strengths, and areas for improvement.

**Boost Positive Online Reviews**: According to the vendor, SMS Reviews enables businesses to target loyal customers with high NPS scores (9 or 10). They can provide these customers with a link to leave a review online, automating the request for reviews. This feature aims to drive positive online reviews for businesses.

**Customer Campaigns**: The vendor claims that SMS Reviews allows businesses to create customized text campaigns to gather targeted feedback or poll the customer base. This feature enables businesses to tailor campaigns to specific needs and goals, gathering valuable insights and making data-driven decisions.


Users of Outreach have found the software to be an invaluable tool for streamlining their outreach efforts. With features such as scheduled emails, users no longer have to worry about time zones and can reach their target audience at the most optimal times. This has resulted in significant increases in response rates, with some users reporting a 250% improvement. Additionally, the ability to create automated email workflows has had a profound impact on click-through rates, with some users seeing a remarkable 400% increase.

Outreach is used daily by sales professionals for a variety of tasks. It allows them to easily add new leads, send personalized emails, and qualify prospects efficiently. Users appreciate the convenience of creating templates, sequences, and snippets, which save them valuable time and improve overall efficiency. The software's campaign management capabilities have also proven to be highly effective at boosting conversion rates. Many salespeople rely on Outreach not only for reaching out to prospects but also for following up on marketing events and making cold calls.

In addition to its effectiveness in outreach efforts, Outreach has garnered praise for its all-encompassing operation that benefits both business owners and service technicians alike. Customers have reported positive experiences with the software's customer review generation feature, which has led to increased sales and helped swiftly address and resolve issues. Furthermore, the positive feedback generated from customers has had a notable impact on employee morale within organizations using Outreach.

Overall, the use cases of Outreach are vast and diverse. Whether it is scheduling emails, automating workflows, managing campaigns, or generating customer reviews, this software offers a multitude of benefits that make outreach efforts more efficient and successful.

Basic

Zoho Surveys is a survey and form building platform with an intuitive interface able to build branched, logic-based surveys with collaborative capabilities.

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SMS Reviews

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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What is SMS Reviews?