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Users of Outreach have found the software to be an invaluable tool for streamlining their outreach efforts. With features such as …
Starting at $99 per month
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What is SMS Reviews?
SMS Reviews by MaxIT LLC Company is a software solution aimed at businesses in various industries, including pest control companies, PCOs (Pest Control Operators), service-based businesses, and small businesses. According to the vendor, the product helps businesses gather customer feedback and improve...
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$99
Cloud
per month
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- No setup fee
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- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is SMS Reviews?
SMS Reviews by MaxIT LLC Company is a software solution aimed at businesses in various industries, including pest control companies, PCOs (Pest Control Operators), service-based businesses, and small businesses. According to the vendor, the product helps businesses gather customer feedback and improve customer relationships. It offers a range of features to enhance customer satisfaction and gain valuable insights.
Key Features
Auto-send texts: According to the vendor, businesses can easily schedule and send automated text messages to customers after their visit. This allows customers to provide feedback conveniently via SMS. The results are collected and analyzed, providing access to updated scores.
QR Code Scans: The vendor states that SMS Reviews enables businesses to generate and send SMS messages through QR code scans. This feature allows customers to provide feedback effortlessly. Positive feedback is automatically posted on Google, potentially enhancing online reputation.
Transactional Text Messages: According to the vendor, businesses can utilize transactional text messages as part of customer interactions. This can result in higher response rates compared to email and phone. Customers find it more convenient and less intrusive, potentially leading to improved engagement.
Net Promoter Score® (NPS) Surveys: The vendor claims that SMS Reviews includes a built-in NPS survey feature. This allows businesses to track customer satisfaction, loyalty levels, and likelihood of referrals using a single easy-to-understand number. Direct customer comments are readily accessible.
Instant Alerts of Customer Issues: According to the vendor, SMS Reviews provides immediate alerts via the dashboard and email when a customer has a negative experience. These alerts include the customer's score, comments, and contact information. This feature enables businesses to address issues promptly and potentially turn detractors into promoters.
Track Per-Employee Performance: The vendor states that SMS Reviews allows businesses to track which employees are interacting with customers. This feature links customer satisfaction to individual employee experiences, identifying performance, strengths, and areas for improvement.
Boost Positive Online Reviews: According to the vendor, SMS Reviews enables businesses to target loyal customers with high NPS scores (9 or 10). They can provide these customers with a link to leave a review online, automating the request for reviews. This feature aims to drive positive online reviews for businesses.
Customer Campaigns: The vendor claims that SMS Reviews allows businesses to create customized text campaigns to gather targeted feedback or poll the customer base. This feature enables businesses to tailor campaigns to specific needs and goals, gathering valuable insights and making data-driven decisions.
SMS Reviews Features
- Supported: Dashboard
- Supported: Negative Feedback Management
- Supported: Sentiment Analysis
- Supported: Survey/Poll Management
- Supported: Text Analysis
SMS Reviews Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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- Business Problems Solved
Users of Outreach have found the software to be an invaluable tool for streamlining their outreach efforts. With features such as scheduled emails, users no longer have to worry about time zones and can reach their target audience at the most optimal times. This has resulted in significant increases in response rates, with some users reporting a 250% improvement. Additionally, the ability to create automated email workflows has had a profound impact on click-through rates, with some users seeing a remarkable 400% increase.
Outreach is used daily by sales professionals for a variety of tasks. It allows them to easily add new leads, send personalized emails, and qualify prospects efficiently. Users appreciate the convenience of creating templates, sequences, and snippets, which save them valuable time and improve overall efficiency. The software's campaign management capabilities have also proven to be highly effective at boosting conversion rates. Many salespeople rely on Outreach not only for reaching out to prospects but also for following up on marketing events and making cold calls.
In addition to its effectiveness in outreach efforts, Outreach has garnered praise for its all-encompassing operation that benefits both business owners and service technicians alike. Customers have reported positive experiences with the software's customer review generation feature, which has led to increased sales and helped swiftly address and resolve issues. Furthermore, the positive feedback generated from customers has had a notable impact on employee morale within organizations using Outreach.
Overall, the use cases of Outreach are vast and diverse. Whether it is scheduling emails, automating workflows, managing campaigns, or generating customer reviews, this software offers a multitude of benefits that make outreach efforts more efficient and successful.