TrustRadius: an HG Insights company

Social Mention

Score1 out of 10

20 Reviews and Ratings

What is Social Mention?

Social Mention is a free tool which is a kind of Google search for the social web. It provides basic search and alerts across a very broad variety of social channels.

Categories & Use Cases

Product Demos

Who Buys & Uses Social Mention

Social Mention Reviews

What users are saying about Social Mention.
View all Social Mention reviews

They only sell you a bunch of fake followers

Verified User
Consultant in Human Resources (1-10 employees)

Use Cases and Deployment Scope

I decided to use Social Mention because on their website they wrote what seemed to be a quite honest approach to other competitors. They claimed to give you real followers but this never happened. I bought 100 Influencer Quality Followers and yes, they delivered them immediately, but they all seem fake. Many of them were profiles of women wearing very few clothing... A total waste of money.

Pros

  • They deliver (fake) followers fast

Cons

  • Provide real followers.
  • Do not lie about the followers they provide.

Return on Investment

  • They deliver the followers in minutes

Usability

Social Mention - Product for growth of business

Incentivized
Verified User
Employee in Information Technology (51-200 employees)

Pros

  • Keeps real time data tracking of campaign and brand performance
  • Predict future performance
  • One can analyse which campaigns and marketing to be done in future to increase sales.

Cons

  • As it keeps real time data track, it also tracks old campaigns data searching keywords which is wrong and gives wrong analysis.
  • Not reliable. But can use it for benefit of campaigns and analyse which campaigns to run.

Return on Investment

  • Sentiment Analysis helps brand performance.
  • Clients are happy with the data, performance of their brand.
  • Support a lot of social media sites to run campaigns.

Alternatives Considered

Brand24 and Talkwalker

Other Software Used

Brand24, Talkwalker

Social Mention saved the day: Overlooked Lead on twitter found by Social Mention.

Kathy Hughes Langfield, MBA
VP Operations in Corporate at Atlantic Creative Communications (11-50 employees)

Pros

  • Social Influence: Finds all the mentions on our brand throughout the internet
  • Reduces Social Mistakes: Helps us find and respond to inquiries/comments about our brand - which can be difficult when there are multiple mentions.
  • Scorecard: Helps keep score of the online passion for your brand.

Cons

  • Filtering - better filtering of unrelated brand info. i.e. we are only interested in @accav items from the US - not from overseas

Return on Investment

  • Today - it helped me find a lead and respond - 2 days late but hopefully not a missed opportunity. Had responded on Twitter but they needed more followup.
  • Better customer service online - knowing that there really is monitoring.

Mention allows brand and campaign management

Incentivized
Verified User
Engineer in Engineering (10,001+ employees)

Pros

  • Can predict future response from today's number.
  • Let's you judge which types of campaigns to run.
  • Has a very well managed dashboard of results.

Cons

  • The numbers usually we get are not always what we want; it also includes old or other new campaigns and brands names.
  • Limited facility under free dashboard.

Return on Investment

  • Clients are happy with the numbers and on-time review of campaigns and the brand.
  • Lets you decide the future of any campaign and brands on the basis of their performance.

Alternatives Considered

Hootsuite

Other Software Used

Hootsuite Free, Topsy

Social Mention Review

Incentivized
Verified User
Engineer in Information Technology (11-50 employees)

Pros

  • Assembles result in one platform from all over social media.
  • Tracking of brands and campaigns impact over users. how much it is retweeted, liked and others. Difficult to scrape manually which social mentions solves very easily.
  • Social Mention supports monitoring more than 50 media panels including Facebook, Twitter etc.

Cons

  • Under the "Free" dashboard you are limited to only receiving weekly results.
  • Can't negate those tags which contain my tags.
  • Lots of tweets missing, no noise filtering. Sometimes we get very old contents which are not needed.

Return on Investment

  • Real-time analytics of your brand or campaigns mentions in all over social media sites.
  • Performance calculation, impact on users, advertisements .
  • The measure of the range of influence.

Alternatives Considered

Social Searcher and Topsy

Other Software Used

Topsy, Insightpool Social Selling Platform

Social Mention Alternatives

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