Social Mention Review
Anonymous | TrustRadius Reviewer
March 23, 2018

Social Mention Review

Score 8 out of 10
Vetted Review
Verified User
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Overall Satisfaction with Social Mention

  • 1. Tracking of social media mentions, tags, campaigns on every social media platform which matters.
  • 2. Search and analysis platforms which gives real-time data analytics of how much your campaigns, brands impacts and how much a word is used in posts all over social media.
  • 3. Aggregates user-written content from across social media panel into a single platform of information.
  • Assembles result in one platform from all over social media.
  • Tracking of brands and campaigns impact over users. how much it is retweeted, liked and others. Difficult to scrape manually which social mentions solves very easily.
  • Social Mention supports monitoring more than 50 media panels including Facebook, Twitter etc.
  • Under the "Free" dashboard you are limited to only receiving weekly results.
  • Can't negate those tags which contain my tags.
  • Lots of tweets missing, no noise filtering. Sometimes we get very old contents which are not needed.
  • Real-time analytics of your brand or campaigns mentions in all over social media sites.
  • Performance calculation, impact on users, advertisements .
  • The measure of the range of influence.
5 - 1. Monitoring brand performance.
2. Campaigns where to run and analyze.
3. Tracking of the number of users where the brand name is effectively working.
4. Tracking of tweets, retweets, likes or dislike.
5. It also has a category of top users finding, top keywords, hashtags finding.
6. Ease of use and consistency of metrics.
7. Downloads all information using XLS/CSV, email, RSS feed.
  • Social Searcher and Topsy
Topsy can help users to analyze and search tweets. It is only twitter based whereas Social Mention is based on a lot of social media panels. Users can look for videos, pictures, status, tweets using Social Mention. Social Mention offers a lot more options than Topsy like finding the top user, hashtags, top mentions etc.
If you are curious about what someone is saying about your brand, this tool helps you to know how your brand is performing on all social media sites. Also seeing the previous results you can predict future performance. This data helps a lot in the future planning. This tool doesn't give perfect results though. Also, it can indicate your sentiments of mentions if they are angry, or happy.