Spiceworks Help Desk Reviews

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207 Ratings
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Score 8.7 out of 100

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Reviews (1-6 of 6)

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BART HUNTER | TrustRadius Reviewer
October 04, 2019

Hey Security Practitioners! Here is the perfect free tool to install for performing a risk analysis on your network!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Implementation Rating

10
Be sure to allocate a dedicated server for Spiceworks if you plan on keeping it running in your environment. I do recommend a Windows Server installation with more than 500GB of available space and more than 12GB of RAM for your installation. This should be more than sufficient to get you up and running with the product.
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Chris Johnson | TrustRadius Reviewer
June 06, 2014

Spiceworks has done more for my IT department than any two or three other software packages combined, and all for free.

Score 10 out of 10
Vetted Review
Verified User
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Implementation Rating

10
Minimum system requirements for the Spiceworks server will work for small networks, but larger networks with thousands of devices will need a much faster host computer for Spiceworks.
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Anonymous | TrustRadius Reviewer
April 04, 2016

Spiceworks Review

Score 9 out of 10
Vetted Review
Verified User
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Implementation Rating

8
The fact that it cannot use Microsoft SQL for its db, but instead it self-installs it own little SQL lite. This makes it difficult for us to use it with our primary reporting server/service.
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Feature Scorecard Summary

Organize and prioritize service tickets (36)
8.9
Expert directory (31)
8.4
Subscription-based notifications (27)
8.4
ITSM collaboration and documentation (29)
8.2
Ticket creation and submission (36)
9.3
Ticket response (35)
9.2
External knowledge base (34)
9.2
Internal knowledge base (31)
8.3
Customer portal (30)
8.9
IVR (7)
9.0
Social integration (18)
8.3
Email support (29)
8.5
Help Desk CRM integration (19)
8.0

About Spiceworks Help Desk

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.

Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and was backed by multiple investors, notably Goldman Sachs. In 2019 Spiceworks was acquired by Ziff Davis, a division of J2 Global. It is now a J2 Global company, operating under the name Spiceworks Ziff Davis.

Spiceworks Help Desk Competitors

Spiceworks Help Desk Technical Details

Operating Systems: Unspecified
Mobile Application:No