Spiceworks Help Desk vs. Web+Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Spiceworks Help Desk
Score 8.3 out of 10
N/A
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based…N/A
Web+Center
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,…
$25
Per User per Month
Pricing
Spiceworks Help DeskWeb+Center
Editions & Modules
All Tiers
Free
Cloud Hosted
$25
Per User per Month
Small business Edition
$400
3 techs license + 1 yr support
Cloud Hosted - Unlimited Techs
$1,000
Per Month [Unlimited Users]
Enterprise Edition
$1,700
10 Tech Enterprise Edition
$6,000
10 techs license + 1 year support
Unlimited tech licenses
$18,000
Unlimited tech license + 1 yr support
Offerings
Pricing Offerings
Spiceworks Help DeskWeb+Center
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Spiceworks Help DeskWeb+Center
Top Pros
Top Cons
Features
Spiceworks Help DeskWeb+Center
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Spiceworks Help Desk
7.4
54 Ratings
6% below category average
Web+Center
8.6
2 Ratings
9% above category average
Organize and prioritize service tickets7.453 Ratings10.02 Ratings
Expert directory5.646 Ratings7.01 Ratings
Subscription-based notifications7.241 Ratings7.01 Ratings
ITSM collaboration and documentation6.444 Ratings7.42 Ratings
Ticket creation and submission9.153 Ratings10.02 Ratings
Ticket response8.752 Ratings10.02 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Spiceworks Help Desk
7.3
51 Ratings
6% below category average
Web+Center
8.7
2 Ratings
12% above category average
External knowledge base8.847 Ratings8.42 Ratings
Internal knowledge base5.947 Ratings9.02 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Spiceworks Help Desk
5.3
51 Ratings
37% below category average
Web+Center
9.7
2 Ratings
23% above category average
Customer portal6.145 Ratings9.52 Ratings
IVR4.010 Ratings00 Ratings
Social integration3.126 Ratings00 Ratings
Email support8.045 Ratings9.52 Ratings
Help Desk CRM integration5.027 Ratings10.01 Ratings
Best Alternatives
Spiceworks Help DeskWeb+Center
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Spiceworks Help DeskWeb+Center
Likelihood to Recommend
8.8
(82 ratings)
9.0
(2 ratings)
Likelihood to Renew
10.0
(29 ratings)
-
(0 ratings)
Usability
8.6
(8 ratings)
-
(0 ratings)
Availability
10.0
(3 ratings)
-
(0 ratings)
Performance
8.0
(1 ratings)
-
(0 ratings)
Support Rating
8.7
(26 ratings)
-
(0 ratings)
Implementation Rating
10.0
(7 ratings)
-
(0 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Spiceworks Help DeskWeb+Center
Likelihood to Recommend
Spiceworks Ziff Davis
It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
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Internet Software Sciences
It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.
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Pros
Spiceworks Ziff Davis
  • It helps to multitask, even on the go with the mobile App.
  • We can customize to meet your needs with automated responses, notifications, and templates.
  • Detailed reports allow managers to keep track [of] and analyze data.
  • Allows for a database to store notes helpful for future tickets.
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Internet Software Sciences
  • Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
  • Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
  • The automated email and text message alerts are great to alert techs right away to reported problems.
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Cons
Spiceworks Ziff Davis
  • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
  • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
  • Improved ability to customize the system generated emails to improve the formatting and company branding.
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Internet Software Sciences
  • I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
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Likelihood to Renew
Spiceworks Ziff Davis
Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
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Internet Software Sciences
No answers on this topic
Usability
Spiceworks Ziff Davis
Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
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Internet Software Sciences
No answers on this topic
Reliability and Availability
Spiceworks Ziff Davis
We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
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Internet Software Sciences
No answers on this topic
Support Rating
Spiceworks Ziff Davis
Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
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Internet Software Sciences
No answers on this topic
Implementation Rating
Spiceworks Ziff Davis
If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
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Internet Software Sciences
No answers on this topic
Alternatives Considered
Spiceworks Ziff Davis
EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
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Internet Software Sciences
We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.
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Return on Investment
Spiceworks Ziff Davis
  • Positive - Allow organizations to implement structured Help Desk procedures.
  • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
  • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
  • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
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Internet Software Sciences
  • I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.
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ScreenShots

Web+Center Screenshots

Screenshot of Tech+Mobile Interface - Mobile app for techs