Jeetendar Kumar's Review
July 11, 2025

Jeetendar Kumar's Review

Jeetendar Kumar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spiceworks Help Desk

I have worked on Sspiceworks Help Desk's two features , first to create and manage tickets and secondly I used to manage inventory of all IT equipment's.

Pros

  • User friendly GUI
  • Easy to create new options
  • Simple to take back up of server

Cons

  • More premium features need to be added
  • It requires one person to manage this software
  • Less expensive
It has all the features which new organization required and user friendly
Spiceworks Help Desk is basic software for start ups or entry level organization

Do you think Spiceworks Cloud Help Desk delivers good value for the price?

Yes

Are you happy with Spiceworks Cloud Help Desk's feature set?

Yes

Did Spiceworks Cloud Help Desk live up to sales and marketing promises?

Yes

Did implementation of Spiceworks Cloud Help Desk go as expected?

Yes

Would you buy Spiceworks Cloud Help Desk again?

Yes

It's easy and simple for small organization to setup new ticketing software

Spiceworks Cloud Help Desk Feature Ratings

Incident and problem management
8.0
Organize and prioritize service tickets
9
Expert directory
5
Subscription-based notifications
4
ITSM collaboration and documentation
10
Ticket creation and submission
10
Ticket response
10
Self Help Community
10.0
External knowledge base
10
Internal knowledge base
10
Multi-Channel Help
8.6
Customer portal
10
IVR
4
Social integration
9
Email support
10
Help Desk CRM integration
10

Comments

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