Great Helpdesk Software on a Budget
October 31, 2024

Great Helpdesk Software on a Budget

Edwin Harrison | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spiceworks Help Desk

we have used Spiceworks Help Desk as our helpdesk and inventory software as you cannot beat the price (free) and it works as well as software we were paying over $100 a month for. This has made for a seamless transition and saved much needed IT budget for other items that are more necessary for daily operations

Pros

  • Function as a help desk
  • network inventory
  • a fantastic resource for solutions to problems that other technicians have solved saving valuable time and resources

Cons

  • integrateion options such as google workspace
  • be able to influence built in software like windows defender
  • maybe add some remote and patch management integrations
  • Reliable helpdesk ticket system
  • reliable network inventory system
  • saves the IT department Money each month
could still use some integratiion options for other things like patch management and to manage Google Workspace and Microsoft accounts
although it does not have all of the features it still is able to perform MOST of the function for these softwares

Do you think Spiceworks Cloud Help Desk delivers good value for the price?

Yes

Are you happy with Spiceworks Cloud Help Desk's feature set?

No

Did Spiceworks Cloud Help Desk live up to sales and marketing promises?

Yes

Did implementation of Spiceworks Cloud Help Desk go as expected?

Yes

Would you buy Spiceworks Cloud Help Desk again?

Yes

Spiceworks Help Desk is well suited to replace any help desk software on the market but is probably not the best solution to totally replace an RMM software as those have more features. It is also well suited to keep configured as a backup helpdesk as it is easy to deploy and can be relied upon in an emergency situation.

Spiceworks Cloud Help Desk Feature Ratings

Incident and problem management
8.5
Organize and prioritize service tickets
8
Expert directory
8
Subscription-based notifications
9
ITSM collaboration and documentation
6
Ticket creation and submission
10
Ticket response
10
Self Help Community
7.0
External knowledge base
7
Internal knowledge base
7
Multi-Channel Help
9.0
Customer portal
9
IVR
7
Social integration
9
Email support
10
Help Desk CRM integration
10

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