Strikedeck (discontinued)

StrikeDeck is the repository for all customer information that is used by our Customer Success Directors. At a single glance, our CSDs can see all pertinent data on a customer (health score, NPS, outstanding support tickets, revenue, etc.) We use StrikeDeck to implement standard playbooks and manage tasks associated with those playbooks. It is also where we keep notes on customers and are able to share information with others within the organization even if they are not StrikeDeck seat holders. We use it to help maintain standards and create efficiencies.

If you have multiple sources of customer data (usage data in one system, customer details in a separate CRM, separate NPS data, etc). If you are looking for an efficient way to implement playbooks and automate tasks.

Strikedeck was a customer success tool we used to track the health of our customers who use our services. Strikedeck pulled our data from Salesforce to provide a snapshot view of account health, log call notes, and perform playbooks.

Strikedeck is a good CS tool if you are using it for basic things like standard health scores. Things often did not work as I thought they should -- the surveys cannot be easily customized, language cannot be easily accommodated, playbooks cannot be edited once launched. Setting up custom rules for journey stages is not straightforward. I did not think the application was user-friendly. Support was okay, but not consultative, and I created from scratch most of the time. My requests were sent "to engineering" and I never hear about them again.

We use Strikedeck as our main CRM tool to capture client health and overviews. It helps us understand which clients we need to focus on by painting a picture of client health. Using the integration points with Outlook and JIRA allows us to work on our clients from one screen.

I think it works well in a healthcare IT sales/account management vertical simply because of its integration with our customer support system and Outlook. If set correctly, it can be very powerful. I think the note taking functionality could be scaled back to be more simple.

It is mainly used by the Customer Success team to monitor the health of the customers who use our products. It helps to view the snapshot of the account health, log notes on cadence calls, attach play books, set the account health pulse based on the sentiment from the CSM etc. The information presented by the Strikedeck dashboard is quite useful for the management team.

Overall it is a great product for the management of customer accounts. It provides simple dashboards with all relevant information. This sort of information is very useful for the leadership team. It does provide the ability to save queries to generate various reports based on health information. I have used Strikedeck for 2 years and due to reorgansation the company decided to move with a different product.

Strikedeck is used by the customer success team to track customer health, renewal rates, strike plans etc.
Strikedeck fetches all its backend information from Salesforce and provides a view relevant to the customer success organization in a single dashboard. We leverage Strikedeck to report [the] health of a customer, based on the health, a stike plan is created and tracked in the system. Customer retention and renewal are also tracked and captured in the system. The system in general is being used for managing customer health.

The system is good for Customer Success teams to get started and if all the users are updating it responsibly. There are not many checks and balances in the system so your team will have to be disciplined.
The reason why I have not been generous with my rating is only because of the slow nature of support and upgrades to the product.