Survicate Reviews and Ratings

Use Cases and Deployment Scope

We use Survicate to understand needs and pains of users', who go through our funnel and how they perform depending on the answers in the app by integrating analytical tools.

Likelihood to Recommend

When you need to validate your hypothesis fast on specific app placements and to show questions to a particular audience

Use Cases and Deployment Scope

We use Survicate for Customer satisfaction (CSAT), Net Promoter Score (NPS) and other Surveys - whenever we need to deepen our understanding of our clients needs.

Likelihood to Recommend

Sruveys with more complex flows/logis - especially when you want to link results back to specific users to be able to do more-in-depth analysis of results

Use Cases and Deployment Scope

Survicate provides the NPS survey within our landing page builder app. The process of creating the survey is super easy and intuitive; it allows us to create different scenarios and paths depending on different survey answers. It's also extremely helpful that Survicate integrates with systems we are using within the organization such as Hubspot and it works well. Lastly my words of appreciation to the support team, always positive, brilliant, and responding really fast to any queries.

Likelihood to Recommend

If you wish to create a survey and embed it in your app or email communication - Survicate is for you.

Use Cases and Deployment Scope

We are using Survicate for in-app surveys targeting specific segments of customers to gather product feedback and measure NPS on a quarterly basis. We are also using link surveys and email-embedded surveys that help us to understand churn reasons, understand user acquisition channels better, as well as to improve our product features. We are using website surveys also on specific marketing websites and blog, where we are targeting engaged visitors and are able to help them navigate better through the pages.

Likelihood to Recommend

Here's what worked especially well for us:

- Collecting in-product feedback with targeted surveys. It allowed us to better understand perception of features we were launching with the product team. One-time, quick installation (for all surveys), was especially useful for us, as we didn't have to involve the Development Team in launching our surveys.

- Running targeted website surveys to better understand audience, improve messaging, and content. We used Survicate on our feature pages, blog posts, etc. It allowed us to better understand what visitors are looking for on our pages, adjust the way we do messaging.

For both use-cases the recently introduced feature that automatically groups open-text responses into relevant topics was a game changer for us. It reduced significantly the amount of manual work to analyze collected data.

Use Cases and Deployment Scope

We use Survicate to collect in-app NPS and cSAT scores from end users throughout their journeys.

Likelihood to Recommend

Survicate is well suited for very basic intercept polls and is less suited for more complex surveying tasks (e.g., anything more than basic skip-logic or surveying niche cohorts) and longitudinal surveying (e.g., comparing responses from the same or similar cohorts year over year).

Use Cases and Deployment Scope

We use this widget on our knowledge base site, where documentation and support articles reside. The widget is the main channel for customers to submit feedback, comments and questions regarding the content of our knowledge base. The comments are then assigned for review and any action that might be needed, to different teams in the company, depending on the page (subject) where the feedback was submitted.

Likelihood to Recommend

<u>Scenarios where Feedback Lite is well suited: </u>

<ul><li>when one needs to set up a tool rapidly, without going into too much customization, configuration and such. </li><li>if you don't need to much processing and analyzing of the data, but only a basic level. </li></ul><u>Scenarios where it is less appropriate:

</u><ul><li>where feedback collected requires individual followup (e.g. you collect free text feedback, which are actually questions, complaints and such).</li></ul><u>

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