Tegsoft Contact Center

Tegsoft Contact Center is a cloud-based communication platform designed to enhance the customer experience. According to the vendor, this solution is suitable for businesses of all sizes, including small businesses and large enterprises. It is used by call center managers/supervisors, customer service representatives, sales and marketing professionals, as well as the healthcare and insurance industries.

Key Features

Cloud-Based Contact Center: According to the vendor, Tegsoft Contact Center is a cloud-based solution that offers secure and flexible handling of high call volumes. It is built on IBM Cloud, which the vendor claims ensures reliable performance and integration capabilities.

Omnichannel Communication: The vendor states that Tegsoft Contact Center supports omnichannel communication, allowing businesses to interact with customers through various channels such as voice, webchat, email, SMS, and social media. This is said to ensure a seamless and personalized customer experience.

Inbound Call Management: Tegsoft Contact Center offers advanced features for managing inbound calls, including call routing, queuing, and prioritization, according to the vendor. It also provides an interactive voice response (IVR) system for automated call routing and self-service options.

Outbound Campaign Management: The vendor claims that businesses can run outbound campaigns for sales and marketing purposes using Tegsoft Contact Center. The platform offers preview, progressive, and predictive dialing options to optimize agent productivity and campaign results.

Text-Based Communication: Tegsoft Contact Center supports text-based communication channels such as SMS, email, webchat, and social media, according to the vendor. This allows businesses to effectively manage customer inquiries and requests through these channels, providing timely and efficient responses.

Reporting and Analytics: According to the vendor, Tegsoft Contact Center provides comprehensive reporting and analytics tools to track and measure contact center performance. Businesses can generate detailed reports on call volumes, agent productivity, customer satisfaction, and more, enabling data-driven decision-making.

Contact Center Management: Tegsoft Contact Center offers a user-friendly interface for managing all aspects of the contact center, as claimed by the vendor. Supervisors can monitor agent activities, track performance, and provide real-time coaching and support. The platform also allows for customizable workflows and automation to streamline contact center operations.

Integration Capabilities: The vendor states that Tegsoft Contact Center offers seamless integration with third-party applications, PBX systems, and IP phones. It can be easily integrated with existing systems such as CRM, helpdesk, and workforce management tools, thanks to its open APIs.