Our customers are better served than ever with TelebuHub
Rating: 10 out of 10
IncentivizedUse Cases and Deployment Scope
We have been using TelebuHub for a few months now and we find it a fantastic software for online customer care, it has omnichannel support where we can have centralized all our customer tickets through chat, calls, and email.
Pros
- It has a very easy-to-use control panel, where all of us agents have been able to adapt easily.
- The integration with the CRM allows us to visualize and track customers with a complete history of their calls and orders.
- It has excellent and easy call routing, where we can place each call with the right agent, and answer calls according to priority and waiting time.
Cons
- The call recording function is not very optimal, as they are not heard very well, making it difficult to follow up on customer interactions.
- The fact that it does not have integration with social networks for me is a big contra and they should solve that detail in the next updates.
- We have not been able to configure the pre-recorded greeting tool for the start of the chats, we are already in contact with technical support to solve this issue.
Likelihood to Recommend
We have benefited a lot from this software that seems very complete and helps us to receive many more calls daily, customers are much more satisfied because they are served more promptly and efficiently and the performance of workers is increased. It is one of the best customer service software we have used.